I took my Silverado in to have an oil and filter change
the first thing in the morning. Later in the day, I received a phone call from my service advisor that the radio was not working. I told her that the
the first thing in the morning. Later in the day, I received a phone call from my service advisor that the radio was not working. I told her that the radio was not a concern to me at that time. When I picked up the Silverado, I was more than a little surprised to find the Infotainment system screen blank as were certain dashboard item. The Navigation System, Back Up Camera, Radio, etc. were inoperative as was the TMPS and the Digital Speedometer, etc. I did take the vehicle back to my residence but took it back to Reichenbach the following day as I was concerned over the lack of so many displays and information.
I spoke to the Service Manager and explained that I had not had any problems with the Silverado and that all systems were working when I dropped it off for the Oil and Filter change. He offered to have a technician evaluate the Infotainment system and Dashboard problems and report back. I agreed and left the vehicle. The Service Manager graciously arranged for transportation back to my residence which I much appreciated.
The technician evaluated the Infotainment and Dashboard systems and determined that a video cable had failed precisely when I dropped off the Silverado initially, a rare coincidence to say the least! The video cable was replaced and full function of the Infotainment and dashboard screens was restored and functioning perfectly.
I much appreciated the excellent work done to discover both the fault and obtain a new video cable to fix the problem. Much credit is due to the Service Manager, Service Writer, and the Technician for resolving the problem.
Excellent work and much appreciated!.
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by GRIMMSM
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Service Manager Richard Poston and Service Writer Danielle Reeves
Apr 03, 2026 -
Mike Reichenbach Chevrolet Bluffton responded
Thank you for your detailed review! We truly appreciate your kind words about our team at Mike Reichenbach Chevrolet. We're glad to hear that the issue with your Chevrolet Silverado's Infotainment system was resolved efficiently and that you were satisfied with the assistance provided by our Service Manager, service writer, and technician. Your feedback motivates us to continue delivering excellent service and we look forward to seeing you again for your next visit!
Mike Reichenbach Chevrolet Team
Apr 03, 2026 -
Mike Reichenbach Chevrolet Bluffton responded
Thank you for your detailed review! We truly appreciate your kind words about our team at Mike Reichenbach Chevrolet. We're glad to hear that the issue with your Chevrolet Silverado's Infotainment system was resolved efficiently and that you were satisfied with the assistance provided by our Service Manager, service writer, and technician. Your feedback motivates us to continue delivering excellent service and we look forward to seeing you again for your next visit!
Mike Reichenbach Chevrolet Team
Great service, fast, efficient, and very friendly.
Waiting are was clean and comfortable. Good experience.
Waiting are was clean and comfortable. Good experience.
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by Jamescarrollsr
Verified Customer
Verified Customer
Apr 02, 2026 -
Mike Reichenbach Chevrolet Bluffton responded
Thank you, James! Our team truly appreciates your kind words about your experience at Mike Reichenbach Chevrolet. We're delighted to hear that you found our service fast, efficient, and friendly, and that you enjoyed our comfortable waiting area. We look forward to serving you again in the future!
Mike Reichenbach Chevrolet Team
Came in for a $49 oil change special that ended up
costing $100. Not happy! Rotated tires and somehow they disconnected the tire pressure monitoring system. All tire pressure monitors were working be
costing $100. Not happy! Rotated tires and somehow they disconnected the tire pressure monitoring system. All tire pressure monitors were working before brining car in. All 4 have been replaced during the last 6 months. Not happy, expect better service from a Chevy dealer. Did not alert me of TPM system error they caused during tire rotation while waiting. Only at check out time, a note on paperwork mentioned TPM WAS NOT WORKING. They could have properly reprogramed TPM they caused while car was in shop. Now I will be taking car to another repair shop to fix the TPM error that caused! Not happy!
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by bob.thomann
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
unknown
Apr 01, 2026 -
Mike Reichenbach Chevrolet Bluffton responded
Thank you for sharing your experience with us, Bob. We understand your frustration regarding the unexpected cost and the issue with the tire pressure monitoring system after your visit to Mike Reichenbach Chevrolet. We appreciate your feedback, as it helps us improve our service.
If you would like to discuss this further or seek a resolution, please don't hesitate to reach out to us directly. We value your business and hope to regain your trust.
Mike Reichenbach Chevrolet Team
Brian was really helpful and patient.
I came from out of town and he was the best!
I came from out of town and he was the best!
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by lucreziaserra
Verified Customer
Verified Customer
Mar 28, 2026 -
Mike Reichenbach Chevrolet Bluffton responded
Thank you for your wonderful review, Lucrezia! We appreciate your kind words and are thrilled to hear that Brian was able to assist you and make your experience at Mike Reichenbach Chevrolet enjoyable. We hope to see you again next time!
Mike Reichenbach Chevrolet Team
All aspects of my experience were outstanding.
. the reception when I’ve drove in is a new twist and it was very nice to be greeted by name. Danielle in service is a stellar employee.. The waiting
. the reception when I’ve drove in is a new twist and it was very nice to be greeted by name. Danielle in service is a stellar employee.. The waiting area is improving a lot as is the whole appearance of the dealership. the new general manager, Craig was receptive to my inquiries and suggestions.
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by pattyday1954
Verified Customer
Verified Customer
Mar 27, 2026 -
Mike Reichenbach Chevrolet Bluffton responded
Thank you for your wonderful review, Patty! We’re delighted to hear that your experience at Mike Reichenbach Chevrolet was outstanding. It’s great to know that Danielle in service made a positive impression on you, and we’re glad you noticed the improvements in our waiting area and dealership appearance. We appreciate your feedback and will certainly pass along your kind words to Craig. We look forward to welcoming you back on your next visit!
Mike Reichenbach Chevrolet Team
great service friendly staff they answer any question
with ease and respect
and always greated with a friendly smile.
with ease and respect
and always greated with a friendly smile.
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by jperry20
Verified Customer
Verified Customer
Service Price Transparency
Mar 24, 2026 -
Mike Reichenbach Chevrolet Bluffton responded
Thank you for your wonderful review! We’re thrilled to hear that you enjoyed great service and found our staff friendly and knowledgeable. At Mike Reichenbach Chevrolet, we strive to provide a welcoming experience for all our customers. We appreciate your feedback and look forward to seeing you again soon!
Mike Reichenbach Chevrolet Team
Fantastic place!
Well worth doing buisness with and will continue in the future! Can not thank or praise them enough!
Well worth doing buisness with and will continue in the future! Can not thank or praise them enough!
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by kaitlynharper2
Verified Customer
Verified Customer
Mar 21, 2026 -
Mike Reichenbach Chevrolet Bluffton responded
Thank you so much for your fantastic review, Kaitlyn! We're thrilled to hear that you had such a positive experience with us at Mike Reichenbach Chevrolet. Your kind words mean a lot to us, and we look forward to serving you again in the future. Don't hesitate to reach out if you need anything!
Mike Reichenbach Chevrolet Team
Great work, timely and the staff was extremely
professional! Thanks and I’ll see you at the next service
professional! Thanks and I’ll see you at the next service
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by mphnj
Verified Customer
Verified Customer
Service Price Transparency
Mar 21, 2026 -
Mike Reichenbach Chevrolet Bluffton responded
Thank you so much for your wonderful review! We're glad to hear that you had a great experience with our staff at Mike Reichenbach Chevrolet. We look forward to seeing you at your next service! Safe travels until then!
Mike Reichenbach Chevrolet Team
I had no issues with the dealership and my salesman was
excellent. The only thing negative was 4hrs to buy a car is ridiculous.
excellent. The only thing negative was 4hrs to buy a car is ridiculous.
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by pschuelke
Verified Customer
Verified Customer
Mar 21, 2026 -
Mike Reichenbach Chevrolet Bluffton responded
Thank you for your feedback! It’s great to hear you had a positive experience with your salesman at Mike Reichenbach Chevrolet. Your patience during the buying process is greatly appreciated, and we understand that wait times can be frustrating. Continuous improvement is a priority for our team, and your input helps us in that effort. We hope to see you again soon!
Mike Reichenbach Chevrolet Team
The appointment was met bfore it's actual time, i was
kept up with the progress and out there without a hitch. Great experience
kept up with the progress and out there without a hitch. Great experience
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by Laureano1732
Verified Customer
Verified Customer
Service Price Transparency
Mar 19, 2026 -
Mike Reichenbach Chevrolet Bluffton responded
Thank you for your wonderful review, Laurean! We’re thrilled to hear that your experience at Mike Reichenbach Chevrolet exceeded your expectations and that everything went smoothly. We appreciate your feedback and look forward to serving you again in the future!
Mike Reichenbach Chevrolet Team
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