Divis Hightower
Divis Hightower at Murgado Lincoln of Chicago

Divis Hightower

Mobile Service Manager

Murgado Lincoln of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.5
11 Reviews

Dealership Experience

7 mos

Languages Spoken

English English

4.5

11 Reviews

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11 Reviews of Divis Hightower

July 11, 2025

Dealership Rating
Employee Rating

I'm glad to have worked with Mr Hightower, he heard my concerns and helped me address them. More

by santhadhughes
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: I don't remember the young man's name that came to do the service but he was on time and very efficient

Jul 11, 2025

Murgado Lincoln of Chicago responded

Thank you for your feedback! We’re thrilled to hear that Mr. Hightower listened to your concerns and provided helpful assistance. We’ll pass along your kind words to him. We appreciate you choosing us and hope to assist you again in the future!

July 03, 2025

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Employee Rating

I have been saying for years that I would pay anything for concierge vehicle maintenance and the fact that this is just available at no charge, blows my mind. More

by woodychitwn
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Recommend Dealer
Yes

May 26, 2025

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Didn't check airbags as was noticed in recall, after shifter bushing works compleated the shifter doesn't work properly for L position. More

by Rick
Service Price Transparency
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Recommend Dealer
No
May 27, 2025

Murgado Lincoln of Chicago responded

Thanks for your review. We’re sorry the airbag recall wasn’t addressed and for the issues with the shifter bushing repair affecting the L position. That’s not the service we aim to provide. Please reach out so we can set up an appointment. We’re here to make this right!

April 22, 2025

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Employee Rating

Very pleasant. I love the open communicatiand keeping me informed! My experience was marvelous service was speedy but sufficient! More

by ladiet19
Recommend Dealer
Yes

Other Employees Tagged: Divis Hightower

Apr 22, 2025

Murgado Lincoln of Chicago responded

We're happy to hear your experience was pleasant and that you appreciated the open communication and efficient service! Thank you for sharing your kind words.

March 16, 2025

Dealership Rating
Employee Rating

Professional and friendly staff. Comfortable waiting areas. Only complaints were I asked for a complete price quote for new tires before ordering. After getting tires installed many More

by tlcfitness
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Someone in parts

Mar 26, 2025

Murgado Lincoln of Chicago responded

Thank you for your feedback. We’re glad you're happy with the tires but apologize for the longer wait time. We strive for transparency in all aspects of our service, and we'll work to ensure better communication going forward. If you'd like to discuss this further, feel free to contact us.

March 16, 2025

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I took my car in to have the battery checked. They didn’t check the battery and the battery died the day I picked the car up. More

by bradleycdavidson
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
No
Mar 26, 2025

Murgado Lincoln of Chicago responded

We appreciate your feedback and understand your frustration. If you'd like, we can schedule a follow-up to make things right. Let us know how we can assist you.

February 28, 2025

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Great service every time Hello how are you can I say hello to finish this More

by odilaisabella4
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Recommend Dealer
Yes
Mar 10, 2025

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great service experience!

February 26, 2025

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Employee Rating

Friendly and knowledgeable . .. you have a great start on Elston after the Fox dealership name. I will consider a new purchase with you. More

by tmckeon277
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Feb 26, 2025

Murgado Lincoln of Chicago responded

Thank you for your kind words! We’re glad to hear that you had a positive experience with us after the transition from Fox. We’d love the opportunity to assist you with a new purchase when the time is right. Feel free to reach out whenever you’re ready—we’re here to help!

February 20, 2025

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Employee Rating

Divis was great, this was my 2nd time at the quicklane and service was easy and fast. Thank you, again Divis. More

by Juan-leyva
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Service Communication
Recommend Dealer
Yes
Feb 21, 2025

Murgado Lincoln of Chicago responded

We're glad to hear you had another great experience at Quick Lane with Divis! Thank you for your continued trust—we look forward to seeing you again. Safe travels!

February 19, 2025

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Employee Rating

The people working at the dealership were friendly and courteous.They answered all my questions. I will definitely be back soon. Thankyou More

by Name0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay, Joshua Smith

Feb 19, 2025

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're glad to hear our team provided a friendly and helpful experience. We look forward to seeing you again soon!

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