Dominick Vitti | Page 12

They want new business but make error after error on paperwork and then deny it paperwork and then deny it More

by DI2015ALLEN Verified Customer Verified Customer

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Always a pleasure to deal with the service team at Mohawk Chevrolet. Everyone is so kind and generous with their time. Every dealership should have a service team like the team at Mohawk Chevrolet. Chevrolet. Everyone is so kind and generous with their time. Every dealership should have a service team like the team at Mohawk Chevrolet. More

by NEWMANIUM96 Verified Customer Verified Customer

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I had a super experience getting an oil change and tire rotation done in 40 minutes. rotation done in 40 minutes. More

by JMASTRIANNI Verified Customer Verified Customer

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I am quite disappointed in the service I received. I brought my truck in to have an oil change, inspection, tire rotation and new wiper blades. I also asked them to wash the vehicle and asked if they I brought my truck in to have an oil change, inspection, tire rotation and new wiper blades. I also asked them to wash the vehicle and asked if they had a way to remove pine sap. The service took almost 2 hours, They said they had trouble getting the hood release to work. When I got the truck back it hadn't been washed, they said that I would need to bring it to a body shop to remove pine sap, I went to use the wipers and the plastic sleeve was still on the drivers side wiper. The next morning I noticed the hood had dents from where they tried to open the hood. I called the Service Customer Experience Representative and told her the specifics and she said her manager would call me back... I am still waiting for a call to see how they are going to fix this situation. Update: Mohawk Chevrolet made things right by having the dent guy remove the dents, they had it done quickly and gave me a very nice loaner to use while they had it… I am very satisfied with their willingness to take care of the problem. More

by GTKAL Verified Customer Verified Customer

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The service writer was very nice but like the issue I have had in the past with other dealerships, the do not listen to the customer. I requested 3 services, oil change, NYS inspection and check the tire have had in the past with other dealerships, the do not listen to the customer. I requested 3 services, oil change, NYS inspection and check the tire pressure ( I have a slow leak from a previous bad patch job at Mohawk). Well, the tire pressure wasn't checked because it was never entered into the work order. I ended up doing it myself after leaving the dealership. More

by VOAJERRY Verified Customer Verified Customer

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Dominick Vitti was very thorough with his inspections, completing all that needed to be inspected in a very reasonable time. completing all that needed to be inspected in a very reasonable time. More

by VICKIJMP49 Verified Customer Verified Customer

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Excellent customer service from appointment to service. Awesome communication and always very accommodating. Thank you! service. Awesome communication and always very accommodating. Thank you! More

by HGRAY0 Verified Customer Verified Customer

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Took my 2023 Chevy Colorado in for the 2nd time it has died in my driveway. Same issue as the first time, died due to an update in the background draining my battery overnight. Update was forced through, died in my driveway. Same issue as the first time, died due to an update in the background draining my battery overnight. Update was forced through, battery checked and sent on my way. Not necessarily putting the blame on Mohawk Chevy but the fact there is no actual FIX to this and I have a brand new vehicle I can't reliably count on to start in the morning is nothing short of ridiculous. This is my 5th and potentially last GM vehicle. More

by MCOOCHR Verified Customer Verified Customer

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Informative, friendly, low pressure service sales. They are very transparent and understanding. Great explanation of the next steps They are very transparent and understanding. Great explanation of the next steps More

by PATBOCCIO Verified Customer Verified Customer

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The service was quick and efficient. The loaner vehicle was a little dated but fine for my needs. The loaner vehicle was a little dated but fine for my needs. More

by DJTTHORPE Verified Customer Verified Customer

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