Don Christian | Page 2

THE WORSR FORD DEALERSHIP IN GEORGIA, SELL LEMONS, DON'T CARE ABOUT CUSTOMERS. BAD NEWS CARE ABOUT CUSTOMERS. BAD NEWS More

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Great Communication and service as always. One of the reasons I purchased my Ford from Angela Krause. One of the reasons I purchased my Ford from Angela Krause. More

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Andrew O'Sheilds is not an honest salesperson and his manager Kevin Cosnic isn't either. I bought Mach-E new that had defect on the first day they delayed getting it fix blaming on the parts shortage in manager Kevin Cosnic isn't either. I bought Mach-E new that had defect on the first day they delayed getting it fix blaming on the parts shortage in 2022 and now in 2023 they claim the warranty was decline when it was broken the first day. Both of them just try to avoid responsibility and pushing to Ford while Ford is saying is the dealership responsibility. Definitely not recommend or don't take your car if there is defect! More

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One of the best sales stahl I have ever seen. Except for the time issues, everything was perfect Except for the time issues, everything was perfect More

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Our vehicle was serviced and our experience from dropping off the vehicle, service consultant, free shuttle and the expert repair technicians was a professional experience that brings me back to this dealers off the vehicle, service consultant, free shuttle and the expert repair technicians was a professional experience that brings me back to this dealership! I even have them service my wife’s VW! More

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DO NOT TRUST THIS DEALERSHIP and DO NOT BUY A CAR FROM THEM. I bought a used car from them and the engine light came on a few days later. I took the car back and the sales manager said they would "take THEM. I bought a used car from them and the engine light came on a few days later. I took the car back and the sales manager said they would "take care of" the repairs, i.e. pay for them. While I was waiting that day, I was told that the car also had an active factory recall and that they should not have sold me the car until that recall was fixed. They didn't finish the repairs that day - Thursday - or the next day. I got a call on Monday afternoon that the car was ready. When I got there the next morning, I was surprised to find out that I had to pay $1900 to get my car back. I spent the next few hours trying to talk to my sales person - Donald - and the manager of sales. After one conversation, I never got a call back. About 5 hours later, I went to sales to ask them what was going on. The sales manager asked if service gave me a loaner car - he knew they didn't, they didn't have any, everyone knew that - and then he started saying something about finding one. He said he couldn't take of the issue. I said that $1900 is not a lot to a company with over $20 million in revenue, and this seemed to really set him off. They had my car for FOUR BUSINESS DAYS and refused to give it back to me even though they said they would take care of it. I paid the $1900 ransom to get my car. More

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I have had nothing but great assistance in every department so I will continue to come back for the fantastic service that they provide. department so I will continue to come back for the fantastic service that they provide. More

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DO NOT BUY A CAR FROM THIS DEALERSHIP!!tl;dr: I bought DO NOT BUY A CAR FROM THIS DEALERSHIP!! tl;dr: I bought what I thought was a good vehicle from Angela Krause Ford, but the check engine light immed DO NOT BUY A CAR FROM THIS DEALERSHIP!! tl;dr: I bought what I thought was a good vehicle from Angela Krause Ford, but the check engine light immediately came on. I took the car back to be fixed, and the sales team at the dealership showed themselves to be dishonest, lazy, and untrustworthy. Even though the car was repaired and was under warranty, SALES refused to release my car because, although they promised to "take care of it," they did not. Frankly, I am shocked that this happened to me, and I hope that other folks can learn from my misfortune. If you want to test the veracity of the statements above, please continue reading. I bought a used Ford Edge with just under 100k miles. In less than two days, the check engine light came on. I made an appointment in the service department. Once service had the car, I contacted the salesperson to ask that they cover the cost of whatever the problem was. It took several hours, but the Sales Manager assured the salesperson and me that they would "take care" of the problem. The service manager told me two interesting things: 1) the car was covered by Ford's Blue-Ribbon warranty - I was not told this or given any documentation about it; 2) that there was an open factory recall. The service guy said that Sales should not have sold me the vehicle until the factory recall was fixed. These were the first two things that made me not trust Sales: they hid the fact that I had a warranty, and they were in a rush to make a sale, so they did not ensure that the vehicle was safe before they let me take it home. At the end of the first day, the repairs were not done. Sales graciously allowed me to drive a car home (no loaners were available). I came back the next day - I believe it was a Friday, waited until early afternoon and was informed that the car would not be ready that day. They refused to give me a loner, so I had to rent a car. Finally, I got a message that the car was ready to be picked up. I arrived at around 10 am and was informed that I could not take the car because Service was waiting for Sales to pay the bill. Over the next 5 hours, I spoke to the person I bought the car from, the assistant sales manager and the sales manager. I believe that the only person with more authority at the dealership is the general manager, a member of the Krause family. The manager stopped answering my calls to get updates and had not talked to the Service department, so, finally, I walked from Service to Sales. When I walked in, three men were standing together talking - not working, which is fine, and definitely not trying to resolve my problem. I asked about my car, and they said that they were waiting for the warranty company to figure out how to cover the repairs. Keep in mind, they had the car for at least 4 working days. My assumption was that this would not take more than the first day to solve. I had been as patient as possible, but when they started trying to put me off and make excuses, I got mad. I said, "$1900 is not a lot of money for a company that generates at least $30 million a year in sales." One of the men insisted that it was, in fact, a lot of money. I am not sure if he was ignorant or just being obtuse. I asked them to release my car. They told me they could not and told me to go back to Service to get a loaner. I felt confident I could resolve this later. The service consultant I worked with, and the manager of Service knew what was going on, and knowing I had the warranty, I was not worried about getting this take care of. I walked back to Service, paid the $1900 and went home after spending about 6 hours trying to resolve this. Angela Krause Ford held my car even though they had promised to take care of the repairs. I will never trust that dealership again, and I suggest you do not trust them either. I immediately called to speak to the general manager. The person on the phone told me that they could not put me in contact with him and said they would transfer me to the Sales manager. I said I did not want to talk to the sales manager, and she said there was nothing else she could do. I then used the dealer's chat feature to try to find out who I could contact to fix this problem. Over the next few weeks, I tried calling and chatting, but I was unable to get the issue resolved. In the end, no one, including the sales manager, ever contacted me to resolve this problem. I am trying to figure out what my next steps are, but I wanted to let consumers know that Angela Krause Ford cannot be trusted to do the right thing, and specifically, that SALES are unethical and will do anything to get you off the lot with a car. Finally, the SALES MANAGER is bad at his job and a jerk to boot. Maybe he was having a bad day. Maybe not. Either way, that's not my problem. More

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They did an amazing job when I took my car in for service. I would go back again and they work with you no matter. service. I would go back again and they work with you no matter. More

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I had a great customer experience. The Salesman was top-notch. Outstanding customer service, second to none. Made me feel like family. Service was impeccable ! top-notch. Outstanding customer service, second to none. Made me feel like family. Service was impeccable ! More

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