Don McCain

This dealership is not trustworthy and does not live up to its promises.I bought a 2023 ram in august on the window sticker it states that the truck comes with premium all weather mats and rear under the s to its promises.I bought a 2023 ram in august on the window sticker it states that the truck comes with premium all weather mats and rear under the seat storage bins.so as of today I still have not gotten them they say the factory doesn’t have them anymore but it’s funny how all other trucks that are supposed to come with them do I was just at arrigo dodge and they have them with there trucks.also when I took delivery of the truck it was filthy I took it to a car wash and had to have it detailed the dealership promised me a $100 gift card to make up for me having to pay to have it detailed.also the blinker part was broken and I had to argue with them to fix it because I was leaving to go to New York because my father just passed away and it was just ridiculous having to argue to get a new blinker part.I may have gotten a good price on the vehicle but I really regret buying it from them.I do not recommend this dealership and I contacted them again yesterday about the mats storage bins and gift card and all I got was jerked around.getting a good deal on a vehicle is nice but if they don’t give you what your supposed to get with the vehicle and their service isn’t good then I rather pay a bit more.so in a way since they kept things that I’m owed and payed for I think they can be considered crooked More

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Bottom Line: I will never use Napleton"s Service Department to service my 2015 EcoDiesel again! 2018 (49325 mi), Brought my truck in for recall T25 and Rear Differential service, Paid $195.19 for R Department to service my 2015 EcoDiesel again! 2018 (49325 mi), Brought my truck in for recall T25 and Rear Differential service, Paid $195.19 for Rear Differential service. 2019 (68062 mi), Brought my truck in for CEL, code P209E, DEF needs maintenance. I told them DEF injector probably needed cleaning or replacement. They did a computer update, I ended up having to clean the sensor myself. No charge but I had to fix it myself. 2019 (70107 mi), Brought my truck in for recall V08, Ecodiesel emissions settlement. No charge. August, 2023 (124464 mi), Brought my truck in due to significant bearing noise in the rear of my truck. My rear differential had to be totally rebuilt with all new bearings and seals, 70,000 miles after they had serviced the differential!! They refused to take responsibility for this issue. This is a truck that was on the highway 95% of the time and always maintained exceptionally well. $3126 for service. Plus, they took over a week to complete the service. I had to rent a car for $400, no loaner car available. September, 2023 (127259 mi), Brought my truck in for a significant engine oil leak. The truck sat on their lot for over a week because their diesel mechanic was not at work while I racked up rental car expenses. They reported that the leak was on the upper oil pan cover and would require significant disassembly to get to the oil cover. They also recommended replacement of the thermostat and coolant flush, rear break pad service, and serpentine belt replacement. I authorized the maintenance. I also had an aftermarket FOB that I wanted programed. After 15 days (3 days when actual maintenance was performed), they returned my truck. $4906 paid (including $112.99 for a failed attempt to program my FOB). I had to rent a car for $900, no loaner car available. Oct, 2023 (127798 mi), Squealing noise, left front wheel, found bolt which was rubbing against left front axle hub. Had to have my truck towed back to Napleton's. Texted picture of the problem bolt. Over the next three days, left text messages and calls to the service representative while I racked up expense on another rental. Had to go in the 4th day and talk to service dept manager. Found out a technician had not yet been assigned to investigate/repair the issue and service dept manager would not accept responsibility for the loose bolt even though he acknowledged that the bolt probably did not loosen by itself. Therefore, I would have to pay for the rental ($332) and my cost for the tow ($105 after insurance). They had it repaired the next day. He asked me if I wanted to have them look at a problem with my rear air suspension deflating overnight 2 days after I got the truck back. I said NO! It has since reset itself and is fine. There was no charge for fixing this issue. Hmm... But it still cost me $437 to tow and rent a car. Oh yes, there was no loaner this time also. I am a single divorced retired veteran and do not have a 2nd vehicle to carry my tools for my work as an electrician. One day after getting my truck back, I received a CEL, P24AE, Particulate Matter Sensor Circuit. Either the sensor is bad or one of the exhaust pipe junctions is loose. I think I'll fix it myself. More

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Went in for an oil change on my jeep wrangler. 2 hours after my appointment time, they finally started work. After another 45 minutes, they informed me they ruined the nut on top of the Oil Filter Housin after my appointment time, they finally started work. After another 45 minutes, they informed me they ruined the nut on top of the Oil Filter Housing Cap because they didn't use a xxxxxxx to loosen it. They informed me they wouldn't be able to remove the cap, so offered to replace the entire housing for $1,400 (plus) in a week or two. I bought a 2-inch pvc pipe and removed the cap myself in 15 minutes. Went to the manager today and he wanted to argue, not listen. I just wanted to let him know how his service center operates....I don't want anything from these people.... My jeep deserves better! Stay away unless you have time and money to waste....and you hate your vehicle. More

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Great service they where good to their word on everything they promised After the deal was done they still took care of my needs Would recamend them they promised After the deal was done they still took care of my needs Would recamend them More

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Great group of guys! No hassles, in and out in a timely manner. With the experience I’d buy from them every time. Very clean business!!! manner. With the experience I’d buy from them every time. Very clean business!!! More

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I don’t write reviews but the poor quality and customer service of this company warrants the Time...My wife went to Napleton to get her tires rotated and the dealership was unable to balance the tires corr service of this company warrants the Time...My wife went to Napleton to get her tires rotated and the dealership was unable to balance the tires correctly. I ended up going to the dealership with her after the second time they were unable to balance the tires and witnessed the rudeness and incompetence of the dealer staff first hand. They talked down to my wife and we’re unable to correct a basic service (balancing tires...). I cannot say enough about the poor quality and poor customer service of this company. 🤢 please do not give this company your business. They seemingly talk down to women and are not competent mechanics. More

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Big Mike and Roosevelt helped me in purchasing a car and make the car buying experience the easiest I’ve ever had! Go see them now! make the car buying experience the easiest I’ve ever had! Go see them now! More

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I wrote a review and can't seem to find it about this place. So I will write another. No one answers their phone. No one returns phone calls. No emails. I am looking for a refund of the GAP insurance as place. So I will write another. No one answers their phone. No one returns phone calls. No emails. I am looking for a refund of the GAP insurance as I paid off my truck. I will now give everyone on this rating page a 1 star just to get some action from this dealership. No customer service training? When I ask to talk to a manager I always get sent to the same 2 people and no one else. And they haven't returned my calls. More

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Alvin was amazing. Great experience everything went smooth. Wish all salesmen were like him. Thank you Alvin and all the Napleton staff that made this buying process easy smooth. Wish all salesmen were like him. Thank you Alvin and all the Napleton staff that made this buying process easy More

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Do NOT turn any vehicle over to them!!!! Better yet DO NOT GIVE THEM YOUR BUSINESS AT ALL! They steal your previous vehicle, claim they will pay the balance off and next thing you know, you're getting ca NOT GIVE THEM YOUR BUSINESS AT ALL! They steal your previous vehicle, claim they will pay the balance off and next thing you know, you're getting calls for a balanced owed by the other company. Even worse they don't return phone calls or emails. I had asked to speak to someone in finance and kept getting transferred to nonexistent extensions. After explaining the issue to an operator I was told this deplorable response " I'm going to transfer you to a newer finance agent, they will most likely call you back since they're new". WHAT?! After multiple weeks of no call backs and playing a song and dance of they "will call you back", it got to the point that they wont even transfer a live person, when you call they just hang up. I was finally put in touch to a woman named Stacy Arnold after now a month of this xx. I told her the situation and that in addition I needed to cancel a service package that they don't honor. She had assured me that she was going to take care of everything. HA! Guess what?! Real shocker she didn't file the paperwork and no answers to my emails or voicemails. Real shady if you ask me. All I am asking for is a vehicle drop off receipt at this point for a previous vehicle I turned in and that was admitted to me that it had been dropped off by the sales guy Alvin Santos who sold me my current vehicle now (which has many of its own problems).Ive reached out to managers, customer relations, even Steve Ignowski himself the "BOSS". He replied immediately and said he was out for covid but he'd have his team on top of it. I didn't even get a response from him after a few days have past and still nothing. They have no right or reason to treat a customer so poorly. Choose wisely, you've been warned. And Napleton! YOU SHOULD BE ASHAMED OF YOURSELVES! More

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