Donald Wood | Page 9

Everyone I encounter at SB/VW is friendly and courteous and knowledgeable about their jobs. I have especially appreciated my interactions with Donald Wood as it feels that he has gone that second mile/extr and knowledgeable about their jobs. I have especially appreciated my interactions with Donald Wood as it feels that he has gone that second mile/extra service for me. More

by Miss Tiggy’s Drivermichaelmiller1690 Verified Customer Verified Customer

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Every thing went well and they wasn’t any problems. they did try to sell me anything i didn’t need. they did try to sell me anything i didn’t need. More

by HUNTINGFISH54 Verified Customer Verified Customer

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Customer service means everything, and And it was great coming from don wood. I appreciate him coming from don wood. I appreciate him More

by deanna_e73 Verified Customer Verified Customer

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Why, do I need to pay for a washer and plug every time I get an oil change. Also, why when I come in for one thing I leave with a laundry list of things that need to be repaired. I just made 54,000 miles. I get an oil change. Also, why when I come in for one thing I leave with a laundry list of things that need to be repaired. I just made 54,000 miles. I refused to believe I need 5,000 worth of repairs. More

by itsjustme.oneal Verified Customer Verified Customer

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Overall they are easy to work with and the new facility looks great. This visit was a return for an unresolved issue at my previous visit. The issue was mostly, but not completely resolved, but it is good looks great. This visit was a return for an unresolved issue at my previous visit. The issue was mostly, but not completely resolved, but it is good enough for now. Typically they fix everything properly the first time. More

by david19 Verified Customer Verified Customer

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I have not had any problems with service scheduling or answers to any question. Great service. answers to any question. Great service. More

by ART53.JO Verified Customer Verified Customer

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I went online to schedule a 90k mile service. The website listed the total cost to be under $500. When I got there, the same service was $1500. When I asked about this, the service rep said, "Oh The website listed the total cost to be under $500. When I got there, the same service was $1500. When I asked about this, the service rep said, "Oh yeah, our website has been wrong for YEARS." He did not try to make it right or even consider reducing my cost due to the discrepancy. Instead, he expectantly looked at me and a just waited for me to pay him. When I pushed back, he provided a list of service options so I could pick "what I wanted." To reach a cost under my expected $500, I was only able to select a few of the options despite the website's indication that all of them should be included. Not professional. Not customer oriented. Not right. I am very disappointed and would not recommend the Brown's service department in the future. More

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This concerns the service department only. i took my VW for 100,000 mile service and inspection i bought my car and had it serviced here for 10 years. this time i was told my brakes pads an i took my VW for 100,000 mile service and inspection i bought my car and had it serviced here for 10 years. this time i was told my brakes pads and rotors needed changed they were within 1% good enough to pass inspection but needed taken care of. I chose not to and took to my local mechanic. Not only were my pads at 50% the rotors were good ! whoever is running the service department should be ashamed i will never be back !! More

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Terrible service! !!! I bought a Tesla and they put the tires on wrong, causing damage that I had to pay for!!! They also put the wrong parts on the car, which I also h !!! I bought a Tesla and they put the tires on wrong, causing damage that I had to pay for!!! They also put the wrong parts on the car, which I also had to pay for! It has taken them forever to provide the title to the car! Been without the title for 2 months! This is a TERRIBLE dealership! STAY AWAY FROM THIS TERRIBLY RAN PLACE, UNLESS YOU HAVE AN UNLIMITED AMOUNT OF MONEY TO SPEND! This place is a complete rip off!!!!! More

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Great place to shop a car and service staff are great and friendly I recommend this place friendly I recommend this place More

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