Donna Coffman | Page 19

I have been with Tillery for several years and each year gets better, everyone has been very kind,patient, and professional, I will recommend you gets better, everyone has been very kind,patient, and professional, I will recommend you More

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Great Experience! We were greeted quickly and given the help we needed without hovering or pressure. In spite of the hot afternoon sun, Donna helped us check out and te We were greeted quickly and given the help we needed without hovering or pressure. In spite of the hot afternoon sun, Donna helped us check out and test-drive 3 or 4 vehicles thoroughly. She knew what was available in each. When we had to leave and come back, Donna and Jason were both very accommodating. I think they even stayed late to meet us on our schedule. The manager on duty at the time was also very patient and helpful. Overall, this was a great experience. More

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Amazingly easy! Tillery GMC in Los Lunas is not your usual dealership! Promptly got back to me when I went online..set up a time to come in at my convenience. There Tillery GMC in Los Lunas is not your usual dealership! Promptly got back to me when I went online..set up a time to come in at my convenience. There I met Donna, my salesperson who matched me up with just what I needed. I told her my budget, wants and needs, and she found what I needed on the lot. No BS, no high pressure, no long wait times. Donna was so courteous and professional. Made the deal, talked with Jason the finance manager, he showed me the terms from several different banks and credit unions and I got to pick what worked for me. In and out in less than 2 1/2 hours. I had my car and now a new to me truck at the same place. Donna went out of her way and drove my other car back to Albuquerque, while I drove the new one back. I was very pleased with the whole experience! More

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Purchased used minivan I went to Tillery because they had the make and model minivan I was looking for, listed on autotrader. Donna was very helpful over the phone and even I went to Tillery because they had the make and model minivan I was looking for, listed on autotrader. Donna was very helpful over the phone and even drove the minivan to Albuquerque so my wife and I could test drive it. She was kind, attentive to questions, and helpful. They were unable or unwilling to make a decent offer on our trade in, but we were able to agree on a decent price in the lower third of fair market value range, so we opted not to trade in. During the negotiations, Donna used a tactic that I did not appreciate, which was to feign not understanding what I meant when I negotiated the “out the door” price. She kept trying to add TTL to that price. It was frustrating to have to repeatedly explain that I meant to negotiate the final price, knowing she had to have already known what I meant. We purchased the van, and as soon as we got home an noticed the power lock on one side was broken. So we notified the dealership, and they took the van back, ordered the new part, and fixed it free of charge. While having to wait a week for it was unfortunate, I was very pleased with the customer service and how quickly they agreed to fix it without charging me. Overall, I never expected to enjoy the negotiation part of the process, but outside of that it was a very pleasant experience, and I wouldn’t hesitate to return to them for future purchases, assuming they have a vehicle I want. More

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Best Dealership I've ever dealt with My family recently purchased our 7th new vehicle from Tillery. There are always issues with almost any vehicle you purchase but Tillery stands behind My family recently purchased our 7th new vehicle from Tillery. There are always issues with almost any vehicle you purchase but Tillery stands behind their vehicles and their work. When the time comes for number 8, I don't feel the need to look anywhere else. They have earned our business and loyalty!! More

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I wouldn't buy from anyone else We just purchased our forth new vehicle from them. No need to look anywhere else. Donna and David are great to work with and best of all, they listen We just purchased our forth new vehicle from them. No need to look anywhere else. Donna and David are great to work with and best of all, they listen to what you tell them. As with any transactions there are always some hiccups but Tillery employees go above and beyond to resolve the issues we have had. I understand their need to make a profit, but never have we felt that we were taken advantage of. It would be a rarity for anyone buying a new vehicle to not have reason to visit the service department and when that time comes rest assured that you will be taken care of. I am not a brand loyalist but I am a Tillery loyalist. A big thank you to Tillery for making our experiences great ones. More

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2014 Buick Verano We gave Tillery Chevrolet a 5 star rating because of their honest and outstanding customer service. Our family has been purchasing vehicles from Tille We gave Tillery Chevrolet a 5 star rating because of their honest and outstanding customer service. Our family has been purchasing vehicles from Tillery for the last 15 years. They have NEVER steered us wrong. Very happy and satisfied customer once again. Will continue to do business with Tillery Chevrolet. More

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