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Donnie Ellis
Donnie Ellis at Genesis of South Bay

Donnie Ellis

Service Manager

Genesis of South Bay

20433 Hawthorne Boulevard
Torrance, CA 90503

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4.7
39 Reviews
4.7

39 Reviews

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39 Reviews of Donnie Ellis

October 08, 2026

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Employee Rating

Service was fast easy and very friendly. The advisor kept me informe if the needed work and cost. Also advice me of future work to keep the car in excellent shape More

by lunaranch11
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Service Time
Service Communication
Recommend Dealer
Yes
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Oct 08, 2026

Genesis of South Bay responded

Clear communication is how our service department approaches every appointment. Donnie is glad he could keep you informed about necessary work, costs, and future maintenance to keep your Genesis GV60 in top shape. Knowing you found your service quick, straightforward, and welcoming means a lot to our team.

October 04, 2026

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Employee Rating

My car was there for a week. No loaner car. No reimbursement for my cab fare More

by MBCHOE
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason

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Oct 09, 2026

Genesis of South Bay responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

October 02, 2026

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Employee Rating

The service was excellent and your service advisor was professional and understood what my car needed. More

by heardbill
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 03, 2026

Genesis of South Bay responded

Knowing the service met your expectations means a lot to our service team. It’s rewarding to hear that our advisor understood what your GV70 needed.

September 18, 2026

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Employee Rating

This dealership is very clean and the staff are very helpful and courteous. The work was quick a d efficient. More

by LADYRJW1
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 18, 2026

Genesis of South Bay responded

Your note about our clean facility and courteous, helpful staff shows exactly what we aim to provide. We’re glad the service on your Genesis G80 was quick and efficient.

September 17, 2026

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Employee Rating

Our 2025 G70 just had its first service by Genesis of South Bay. Benson Chin was (and will always be) our service advisor. He was a pleasure to work with and his Service Dept technicians provided the lev More

by robert@urbanalpha.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Benson Chin

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Sep 18, 2026

Genesis of South Bay responded

Expert care is at the heart of how our service department operates. Knowing you found working with our team a pleasure and that your G70 received the attention it deserves is truly rewarding.

September 11, 2026

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Employee Rating

My experience with south bay genesis. The staff and team was very professional and the waiting area and restroom was cleaned . It a 10/10 in my eyes More

by john.fredrick08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 11, 2026

Genesis of South Bay responded

Professionalism and immaculate facilities are central to how our service department operates. Hearing that you rated the service on your Genesis GV70 a perfect 10 and appreciated our staff’s care and the spotless waiting area and restroom means a lot to us.

September 08, 2026

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Employee Rating

Treated with courtesy and professionalism. Jason went the extra mile to answer my questions and provide advice. More

by dlpicard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Lee

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Sep 09, 2026

Genesis of South Bay responded

Knowing that you felt treated with courtesy and professionalism means a lot to our service team. Our service team is pleased we could go the extra mile in answering your questions and offering advice during your Genesis G80 service.

September 08, 2026

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Employee Rating

Great service department. Donnie and Jose provided fast and courteous service. Waiting area was pleasant. More

by HARRYRAM44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 08, 2026

Genesis of South Bay responded

Knowing you found our service both fast and courteous means a lot to our team. Donnie will be happy to hear your kind words, and we’re glad the waiting area was comfortable while we cared for your Genesis G80.

August 31, 2026

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Employee Rating

Fast service and staff we're friendly and kind. I will recommend others to visit. More

by jahoca1968
Service Communication
Recommend Dealer
Yes
Print
Aug 31, 2026

Genesis of South Bay responded

Knowing that the service on your Hyundai Genesis was fast and our team treated you kindly means a lot to our service department. Hearing that you’d recommend us to others encourages us to keep delivering friendly, efficient service.

August 29, 2026

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Employee Rating

We gave them a cashiers check that was $451 more than what our actual invoice was. we've asked them to return our money and they have not. We asked Jermaine 10 days ago to take care of this and have not More

by Kammenwe
Recommend Dealer
No

Other Employees Tagged: Donnie Ellis

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Sep 03, 2026

Genesis of South Bay responded

Thank you for your review. We're sorry you didn't have the best experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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