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Donnie Pelham
Donnie Pelham
ASSISTANT SERVICE MANAGER
Buick GMC Brooksville
15164 Cortez Blvd
Brooksville, FL 34613
370 Reviews
Dealership Experience
24 yrs, 8 mos
Industry Experience
24 yrs, 8 mos
Languages Spoken
English
370 Reviews
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370 Reviews of Donnie Pelham
Verified Customer
December 05, 2025
Danette made the purchase of my Buick Enclave very pleasant. She is very professional and a pleasure to work with. Donna and Donnie in the service department went above and beyond to assist me with a pleasant. She is very professional and a pleasure to work with. Donna and Donnie in the service department went above and beyond to assist me with a warranty issue that resulted in my complete satisfaction. They are sincerely great professionals that really care about you as a person and not just another customer. I wish them a special thank you for all that they did for me. More
by HITCHED09
Other Employees Tagged: Danette Sietsema, Donna Corlew
December 04, 2025
For the first time in many years I experienced the worst service ever! What should have taken maybe a half of a day, took almost 2 days and lots of issues. Mounting new tires on Corvette wheels is definitel service ever! What should have taken maybe a half of a day, took almost 2 days and lots of issues. Mounting new tires on Corvette wheels is definitely not their area of expertise! Very disappointing! More
by av8toranj
Other Employees Tagged: Joseph Gyuricsko, Donna Corlew , Carlos Rivera
December 04, 2025
We always feel that we are in the best hands and always taken care of with our best interest in mind. Everyone there is great and knowledgeable and we know we will get the best service. taken care of with our best interest in mind. Everyone there is great and knowledgeable and we know we will get the best service. More
by TGABELMAN
November 30, 2025
the service i received was excellent and any wait time was contributed to waiting for the requested part to arrive. was contributed to waiting for the requested part to arrive. More
by JAZZLOVERFL
Other Employees Tagged: Tony Turner
November 27, 2025
As always treated with respect and caring I have using this service department for about twenty years. this service department for about twenty years. More
by CHUETT
Other Employees Tagged: Tony Turner
November 24, 2025
I took my car to Brooksville GMC to repair engine damage caused by a rodent. The Service Advisor didn't contact me with any updates for the first four days. I had to call in, wait on hold, be transferred to caused by a rodent. The Service Advisor didn't contact me with any updates for the first four days. I had to call in, wait on hold, be transferred to different departments, and had to leave voicemails. The advisor would tell me when the repairs would be complete. That would be followed up with another delay in the repairs being finished. (Parts being shipped, mechanics couldn't complete a repair, etc.) The final kick in the head came when I picked up the car. I was charged for several items I did not approve. Since my Advisor was unavailable, I spoke to another Advisor. He called my Advisor, and I was told the charges were correct. A Supervisor got involved. He was unwilling to discuss the extra charges. The bottom line is that I should just pay the bill. If it's on the invoice, then it's correct. There is no opportunity to question Brooksville GMC. Padding an invoice seems to be standard practice. Nobody at the dealership seemed surprised that a customer was complaining about over-charges. Obviously, enough new customers are coming in the doors that Brookville GMC can treat their customers poorly and expect they'll just suck it up. More
by thadj
November 20, 2025
They was very professional and polite and took me in with out a appointment an fixed what i need done. I would say use they for all your needs. out a appointment an fixed what i need done. I would say use they for all your needs. More
by EMORYJ1
Other Employees Tagged: Tony Turner, Josiah Maher, Donna Corlew, Jennifer Willis
November 17, 2025
The service is always excellent. I have been a customer for 24 years. My last experience was with the collision center. All the employees were courteous and friendly. My car looked l I have been a customer for 24 years. My last experience was with the collision center. All the employees were courteous and friendly. My car looked like new when I picked it up. I have been extremely comfortable all these years knowing that my car has had the best service possible. More
by BKHBIRD
Other Employees Tagged: Tony Turner, Josiah Maher, Donna Corlew, Jennifer Willis
November 16, 2025
Excellent service. Knowledgeable and courteous Service Advisors. Been dealing with Brooksville Buick GMC for many years. Hope to continue with them. Knowledgeable and courteous Service Advisors. Been dealing with Brooksville Buick GMC for many years. Hope to continue with them. More
by JNEIL14
Other Employees Tagged: Tony Turner, Josiah Maher, Donna Corlew
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