Dorian Montero | Page 7

Carlos our salesman was great! Love my new Jeep, teddy bear and ducks are nice touch! Love my new Jeep, teddy bear and ducks are nice touch! More

by SAMANTHA55 Verified Customer Verified Customer

Report | Print

Amazing staff, they are always very helpful and knowledgeable, Luis And Dorian are the best people to help with all your car needs! knowledgeable, Luis And Dorian are the best people to help with all your car needs! More

by NSERRANO0211 Verified Customer Verified Customer

Report | Print

Great staff. Very friendly and helpful. We didn’t have to jump through a bunch of hoops. We were in and out rather quickly. Very friendly and helpful. We didn’t have to jump through a bunch of hoops. We were in and out rather quickly. More

by BUNGALOW111 Verified Customer Verified Customer

Report | Print

Great sales team made experience buying new vehicle very enjoyable Would definitely recommend to friends enjoyable Would definitely recommend to friends More

by griffingibbs13 Verified Customer Verified Customer

Report | Print

Polite ,courteous. They were understanding of my situation and the haggling was kept to a minimum. I wasn’t. And out in 3-4 hrs max including test drive They were understanding of my situation and the haggling was kept to a minimum. I wasn’t. And out in 3-4 hrs max including test drive More

by trngdude Verified Customer Verified Customer

Report | Print

The service department is great, the sales and GM team is horrible. I purchased a new 2024 grand Wagoneer, series III on Friday. Within an hour of driving it off the lot, the car broke down. They gave me a l horrible. I purchased a new 2024 grand Wagoneer, series III on Friday. Within an hour of driving it off the lot, the car broke down. They gave me a loaner and went to fix the car. All weekend they had it and no one contacted me, I had to continually text the sales rep about the car. I asked for a manager or GM to call me. They said they would and no one ever did. I contacted again on Monday, they said someone would be in touch and the car would be ready. Finally, in the afternoon Obi from service contacted me (he’s great!) and talked about what was going on. The car had another issue on Tuesday, I had to take it back into the dealership. Still no contact from a GM or manager even asking how to help or apologizing for the inconvenience. You buy a $120k car and except it to work at the very least and further if it doesn’t someone to at least reach out to help. Once they got our money from the sale, we were dead to them. Never buying from this dealership again, unless they revolutionize their customer service. More

by LR2024 Verified Customer Verified Customer

Report | Print

Tom was my original adviser and for over a week would never give me an update unless I texted him first. He either quit or got fired and said the service manager would be talking to me as my information never give me an update unless I texted him first. He either quit or got fired and said the service manager would be talking to me as my information was passed to him. Service manager didn’t call me he had someone else call me despite this being an abnormal case. Then the service manager finally stepped in and it was just as hard if not harder to get a hold of him unless I physically showed up to the dealership. After 37 days I received my car unresolved since Chrysler corporate wanted to be greedy and selfish. After my last two services I would not recommend this dealership. I also had to fix my door on both occasions I brought my car in for service as I explained the doors were special and they proceeded to make no note of it and obviously the message was never passed along. More

by easler95 Verified Customer Verified Customer

Report | Print

Thank you so much Andy Turner. I am so excited for my first truck! Andy helped me get the best truck. Carlos was very helpful. Dorian put together a great deal for me. Hugo got me I am so excited for my first truck! Andy helped me get the best truck. Carlos was very helpful. Dorian put together a great deal for me. Hugo got me such a great rate too. Thank you so much. More

Report | Print

I brought my son in to look at trucks. We met Andy Turner and he was so helpful and patient with us finding a great truck for my son. Carlos Monterosa was also a big help. Dorian Montero g We met Andy Turner and he was so helpful and patient with us finding a great truck for my son. Carlos Monterosa was also a big help. Dorian Montero gave us a fantastic deal. Hugo went the extra mile and found us a great rate for my son. Thank you! More

Report | Print

Mr. Blackman was my salesman Who did relay a manner of respect with answers for all my questions. He Did understand my situation and provided me with information pertaining to my decision to Purchase. Mr respect with answers for all my questions. He Did understand my situation and provided me with information pertaining to my decision to Purchase. Mr Blackmond is also a very patient man. He and the finance team took the time to explain exactly what I needed to know. I appreciated that. More

by penwil33907 Verified Customer Verified Customer

Report | Print