Dorian Sanchez

Service tech was great and easy to work with. Had a great experience and I am glad I got the service package. Had a great experience and I am glad I got the service package. More

by reece2 Verified Customer Verified Customer

Report | Print

Everything went well. Service team did fantastic. The only problem is the pressure to complete these pointless surveys. Please do not pressure customers into participating Service team did fantastic. The only problem is the pressure to complete these pointless surveys. Please do not pressure customers into participating in endless surveys. More

by aaronoly50 Verified Customer Verified Customer

Report | Print

Very professional No pressure I will definitely shop with Ken Garff again for sure and certain with Ken Garff again for sure and certain More

by triplea9 Verified Customer Verified Customer

Report | Print

They are very considerate of safety and their work. Very nice people to interact with. Very nice people to interact with. More

Report | Print

Our experience there was wonderful! Everyone was very understanding and helpful. They were able to answer all of our questions briefly and in reality all they want is to make sure you h Everyone was very understanding and helpful. They were able to answer all of our questions briefly and in reality all they want is to make sure you have a great experience no matter what. I am very happy with their service and would 100% recommend to anyone. More

Report | Print

This will be a mixed review. I purchased my 3rd Jeep from you. I pay cash for everything and I love my ride. My Jeep ended up being close to $85,000. This is no easy feat sin I purchased my 3rd Jeep from you. I pay cash for everything and I love my ride. My Jeep ended up being close to $85,000. This is no easy feat since I work for my money. I like my Jeep so much we ordered one for my husband. Here is where things get dicey. Ken Garff West Valley you went from a firm 5 to a dismal -20. We cannot get this Jeep finished and delivered. Your empty promises get worse by the minute. No callbacks, no color choices, too many oops. You have hung up on me 3 times today. If you can't get the parts, just tell me you can't get the parts. If someone was handing me ANOTHER 80K I would drink some dark green tin and fabricate those miserable rims. I wish so badly that I would not have done business with you. I think this is the most miserable, short sited experience I have had in a long long time. I am so disgusted with you and your shoddy customer service of which there is none, I wouldn't be surprised if we aborted this decision and you can mess with some other poor stupid fool, who would then be subjected to your special form of pain. But as far as we are concerned you are finished, dragging your feet, hanging up on us, can't, won't, don't think so, and totally and unequivocally finished with you. If we ever get this second Jeep I hope the tail lights work, because it is the last you will see of us. You might not need us but then again you might. More

Report | Print

Wow before calling me saying the truck is done make sure it's done your organization is terrible don't lose the key again please you didn't even know the truck was in the back yard and nobody knew where the it's done your organization is terrible don't lose the key again please you didn't even know the truck was in the back yard and nobody knew where the key was 45 minutes to an hour More

Report | Print

Great Sales Rep Very friendly. Personable sales rep. Excellency in customer service for Dorian Sanchez. He made sure that me and my family were comfortable and happy Very friendly. Personable sales rep. Excellency in customer service for Dorian Sanchez. He made sure that me and my family were comfortable and happy. Great job! More

Report | Print

I was looking for a new truck. I looked online, then called them. I worked the whole deal over the phone. All i had to do when i got there was sign some paperwork and i was out. I have put 600 miles on called them. I worked the whole deal over the phone. All i had to do when i got there was sign some paperwork and i was out. I have put 600 miles on the truck so far, no problems. Plus the dealership has called me asking how i'm liking my new purchase. They have a very relaxed vibe to their dealership, I will go there for my next truck or car purchase. More

Report | Print

We asked for the Employee that got in touch with us from the internet. He was very patient with us and showed everything we asked to look at and test drive. He made sure we found the vehicle we wanted. He the internet. He was very patient with us and showed everything we asked to look at and test drive. He made sure we found the vehicle we wanted. He was very nice. We were there for awhile so he made sure we were taken care of, he brought us lunch. We were very satisfied when we left. More

Report | Print