Dorian Terry | Page 2

First and formost, Thank you to Mr Dorian Terry for his excellent customer service! He always makes sure that he on top of everything! My husband fleet truck is always in top condition! Dorian service is u excellent customer service! He always makes sure that he on top of everything! My husband fleet truck is always in top condition! Dorian service is unbearable and because of his service his team, Marlyn Zuniga is so on top of her game! As soon as we walk thru th e door she's on it! I'm writing this review because great service is hard to come by, and we truly appreciate the great service that we get here from Dorian & Marlyn! Thank you!!!! Feeling lucky to know them! More

Report | Print

These guys really took care of me! I feel like I got a fantastic deal on my new Denali Ultimate. I feel like I got a fantastic deal on my new Denali Ultimate. More

by Todd D. Verified Customer Verified Customer

Report | Print

Dropped off truck at 9am for oil change and tire rotation. Called at noon, and found out my vehicle was still not ready. At 2pm i got A text notification from my truck that the tire was flat. The de rotation. Called at noon, and found out my vehicle was still not ready. At 2pm i got A text notification from my truck that the tire was flat. The dealership called to say i had A nail in the tire and i authorized repair. I picked Up the truck at 4:45pm and a half mile down the road the lug nuts and the rear driver side wheel/tire flew off my vehicle and left me stranded. The dealership did not tow my vehicle back, they decided to shove the broken wheel back onto the damaged studs and drive it back to the dealership. The dealer gave me a loaner truck with terrible electrical issues. I returned That loaner truck and got another loaner truck that they did not check before giving to me, and the DEF fluid was low. I had To purchase and put in DEF fluid on my own. They returned my truck to me and said there was no paint damage from the incident, but i found Paint damage after i saw My truck in the sun. I lost Time with my job on the day of service (hospice nurse), i had Two terrible experiences with the loaner vehicles, and i had My brand new(purchased in January) Sierra damaged by the dealerships negligence. Dorian did do a great job of trying to take care of me during this terrible time, but his porters made rude comments, his tech’s damaged my vehicle, and my trust in this service center is ruined. I used To boast about caposio to everyone, recommending them to purchase their vehicles and service their vehicles at the location, but now i worry About my own reputation if i suggest Them to a friend or colleague. More

by kasey.shamsrouf Verified Customer Verified Customer

Report | Print

This dealership is very caring and gets everything done quick and very efficiently. The staff is very friendly. quick and very efficiently. The staff is very friendly. More

by VIOLAJONES3 Verified Customer Verified Customer

Report | Print

I'd like to express my gratitude to Marlyn Zuniga for her exceptional assistance and support. She went out of her way to help me when I encountered problems with the rental company, doing everything she her exceptional assistance and support. She went out of her way to help me when I encountered problems with the rental company, doing everything she could to resolve the issue. Her efforts were greatly appreciated. More

Report | Print

I want to thank Marlyn Zuniga, who went above and beyond to get my truck fixed the proper way when we were dealing with insurance company problems. Marlyn was very professional and answered me back in a tim to get my truck fixed the proper way when we were dealing with insurance company problems. Marlyn was very professional and answered me back in a timely matter. Her service team is exceptional and worked hard on getting my truck back as soon as possible. I will definitely be bringing my truck back for service and any future repairs! Thank you for making me feel like family! More

Report | Print

Advertise brakes and rotors prices are false on website and at dealer. Didn’t even try to grant the false advertisement. and at dealer. Didn’t even try to grant the false advertisement. More

by J_K81 Verified Customer Verified Customer

Report | Print

I took another chance on there service department. Just as bad as the last time. Had to cause a scene before a manager would even hear me out. No communication between worker's and management. I asked Just as bad as the last time. Had to cause a scene before a manager would even hear me out. No communication between worker's and management. I asked to speak with a manager explained what happened, said he would look into it and get back to me. That was 3 days ago, this us the worst customer service ever More

Report | Print

Great place to get your vehicle service needs, Makes make feel like Family each time I go in. Dorain, Jesse and Marlyn are a true asset to your Company feel like Family each time I go in. Dorain, Jesse and Marlyn are a true asset to your Company More

by Luigi Verified Customer Verified Customer

Report | Print

I feel compelled to express my appreciation as a loyal patron who has witnessed the unwavering quality at Caposio over the years. The entire crew, led by the commendable young Anthony, Dew, Nick, and Just patron who has witnessed the unwavering quality at Caposio over the years. The entire crew, led by the commendable young Anthony, Dew, Nick, and Justin, exemplifies excellence. My apologies if I’ve omitted anyone; however, a special mention must go to Moe for his remarkable character. Mike Caposio has truly mastered the art of customer service, flinging the doors wide open to a world of exceptional care, with his dedicated team in tow. My heartfelt thanks for delivering an authentically delightful experience. More

by DINAPOLIG500 Verified Customer Verified Customer

Report | Print