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Doug Boulanger

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Doug Boulanger

Sales Manager

Great Lakes Honda West

823 Leona St
Elyria, OH 44035

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Overview Reviews (1) Inventory (391)

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1 Review of Doug Boulanger

May 28, 2026

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While I have been servicing our Honda's here for several years, they now use AI to communicate thus I lacked of ability to ask questions, even by calling listed number. Very poor experience Received NO ret years, they now use AI to communicate thus I lacked of ability to ask questions, even by calling listed number. Very poor experience Received NO return call from service manager. More

by Spielperson

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Other Employees Tagged: Mike Loy

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May 28, 2026 -

Spielperson responded

Please restore human conversation. Even at drop off the service person failed to identify OBVIOUSLY needed service, latter AI told me I needed. Your guy who said he is not sales, asking me questions while I waited and was unwilling to tell me why he wanted the information. Give the poor guy training. No opportunity for feedback post service.

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