Doug Coomes

I do not leave reviews lightly, and I do not take vehicle repair lightly. When I am spending nearly a month’s pay to repair my vehicle, the bar is extremely high for both customer service and technical knowl repair lightly. When I am spending nearly a month’s pay to repair my vehicle, the bar is extremely high for both customer service and technical knowledge. I would gladly pay more for truly great service, but with East Tennessee Ford, I did not have to. I do not regret my choice and feel that it was money well spent. The Service Department at East Tennessee Ford exceeded every expectation we had. Thomas Williams, our Service Advisor, was outstanding. He was honest, reliable, and truly professional from start to finish. Melissa in the Warranty Department went to bat for us against one of the worst service contracts out there, Endurance, which was not purchased from this dealership, and for good reason. She fought hard to make sure we were taken care of, and that kind of advocacy is rare. Service Manager Doug clearly runs a top notch operation, and Jimmy made the pickup process smooth and easy. Every technician involved deserves recognition as well. Our 14 year old Focus now drives like it is brand new. The turnaround time was incredible. The vehicle was fully diagnosed in just one day, despite needing three major repairs, tires, and several overdue critical maintenance services. Even more impressive, the cost was very reasonable and comparable to independent shops, while still providing true dealership level expertise and service without the typical markup. As a woman with extensive professional experience in the automotive industry, both in dealership service departments and at the corporate level for a major manufacturer, I can confidently say this. I was treated with respect, communicated with clearly, and never once talked down to or dismissed. That alone sets this team apart from many others. This was our first time with this dealership, but we are far from new to working with service departments, and this was without question one of the best experiences we have ever had. I am more than willing to put my personal and professional reputation behind recommending this service department to anyone. They have earned a customer for life. More

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I was very satisfied with the service provided by Ocean Honda. They provided me a loaner car, which was very convenient. Honda. They provided me a loaner car, which was very convenient. More

by kedwards Verified Customer Verified Customer

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Excellent service, good customer service, excellent salespeople, good experience , shortly wearing time to process everything salespeople, good experience , shortly wearing time to process everything More

by zunildavillalona15 Verified Customer Verified Customer

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Requested work completed correctly the first time I Thank You Will and the Service department team I will definitely recommend this Dealership You Will and the Service department team I will definitely recommend this Dealership More

by PRWTRAVEL Verified Customer Verified Customer

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will Harvey is a great service tech. He is always friendly and is really concrned with the customer He is always friendly and is really concrned with the customer More

by EDWARDZUBAL Verified Customer Verified Customer

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They always treat us like family and take care of our vehicles as if it was their own vehicles as if it was their own More

by zimiweb1 Verified Customer Verified Customer

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East Tennessee Ford has a great service department. I have been pleased with everything they have done. I have purchased a couple of vehicles from them and will continue to go back there. I have been pleased with everything they have done. I have purchased a couple of vehicles from them and will continue to go back there. More

by rickfyfe Verified Customer Verified Customer

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Had my F250 serviced. Good communication throughout the process. Thanks for a job well done. Good communication throughout the process. Thanks for a job well done. More

by Kenslimf16 Verified Customer Verified Customer

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Everything went smooth. Dropped it off and when it was done I left. They let me know I’ll be needing front brake pads soon. Dropped it off and when it was done I left. They let me know I’ll be needing front brake pads soon. More

by ROSESNRACIN24 Verified Customer Verified Customer

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I made an appointment with the service department to have my vehicle serviced. The appointment was for 11:00 AM. The car was dropped off at 10:00 AM. I stopped by about 3:00 PM in the afternoon and was to my vehicle serviced. The appointment was for 11:00 AM. The car was dropped off at 10:00 AM. I stopped by about 3:00 PM in the afternoon and was told that the oil change and tire rotation was completed ant the electrical problem was being worked on at that time. I received a call from the service department at 5:00 PM to say that the vehicle servicing was completed. The service overall was great but the time to complete the service was a bit too long since I made an appointment. More

by HRM.JEFF Verified Customer Verified Customer

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