Doug Gray
Doug Gray at Matthews Kia of Greece

Doug Gray

Sales Manager

Matthews Kia of Greece

4321 W Ridge Rd
Rochester, NY 14626

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4 Reviews
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4 Reviews

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4 Reviews of Doug Gray

June 14, 2025

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Employee Rating

Called four times got put on hold no one ever picked up the phone four times with over a 15min wait that’s unacceptable and one got to hear what my need was. So I’m just giving up and will forget about it. More

by GT20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 16, 2025

Matthews Kia of Greece responded

Hi- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to our Service Director, John fiorino, at jfiorino@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

May 17, 2025

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Employee Rating

Great Customer Service ! I appreciate the opportunity to share my experience with you concerning my visit More

by debragrant771
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 19, 2025

Matthews Kia of Greece responded

Hi Debra- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

May 03, 2025

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Employee Rating

Did not try to oversell. Explained in detail what recall was. Vehicle ready sooner than expected More

by LCICCOLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Fiorino

May 05, 2025

Matthews Kia of Greece responded

Hi- Your satisfaction is our top priority. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

January 19, 2025

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Employee Rating

I was contented with everything promised and done at your service centre recently. I thought the job you did was good and the wait time reasonable for what you had to do. More

by Charles Kroeger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 23, 2025

Matthews Kia of Greece responded

Hi Charles, Thank you for your feedback. We're so glad to hear you had a great experience with our service department! We appreciate the great review and your business.

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