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Doug Gray

Overview Reviews (7) Inventory (215)

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Doug Gray

Sales Manager

Matthews Kia of Greece

4321 W Ridge Rd
Rochester, NY 14626

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4.1

7 Reviews

Overview Reviews (7) Inventory (215)

4.1

7 Reviews

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7 Reviews of Doug Gray

September 18, 2025

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Employee Rating

Efficient sales process. Was able to take delivery same day. Everyone was a pleasure to deal with. Was able to take delivery same day. Everyone was a pleasure to deal with. More

by MCERMAK23

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Brian Salamone, Massimo Castelli, Joey Greco, Benny Anderson

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Sep 22, 2025 -

Matthews Kia of Greece responded

Hi- Thank you for sharing your positive experience with us at Matthews Kia of Greece. We are delighted to hear about the smooth transaction and our team's dedication. We appreciate your trust and look forward to serving you again.

September 10, 2025

Dealership Rating

Employee Rating

Everyone was great! They took their time to make sure my car needs were met. Charlie was great and was always cheerful when talking! They took their time to make sure my car needs were met. Charlie was great and was always cheerful when talking! More

by FELISHA.GROSSER

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Massimo Castelli, Benny Anderson , Charlie

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Sep 11, 2025 -

Matthews Kia of Greece responded

Hi- Thank you for choosing Matthews Kia of Greece for your automotive needs. We are thrilled to hear about your positive experience with Charlie. Congratulations on your new vehicle! We appreciate your kind words.

August 26, 2025

Dealership Rating

Employee Rating

Overall was an ok experience, nothing great, nothing terrible. But after buying it’s been a hassle to get my registration and also they didn’t put my bank on the title. terrible. But after buying it’s been a hassle to get my registration and also they didn’t put my bank on the title. More

by k999p

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Joey Greco

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Aug 27, 2025 -

Matthews Kia of Greece responded

Hi- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

Aug 27, 2025 -

k999p responded

There were a few things. Here is my list. First I was told I couldn’t get the color I really wanted since I wouldn’t get a good deal on it bc it wasn’t on the lot. So I had to settle. Second it was a back and forth battle on my trade. Third I was told I would get a deal on undercoating never did. Forth when signing paperwork I was told I got some weird oil change package order to my purchase which wasn’t on the original contract. Fifth after purchasing it was an annoyance to get my registration. Sixth now my bank is calling me telling me that you guys didn’t put my bank on the title. Just overall many things.

June 14, 2025

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Employee Rating

Called four times got put on hold no one ever picked up the phone four times with over a 15min wait that’s unacceptable and one got to hear what my need was. So I’m just giving up and will forget about it. the phone four times with over a 15min wait that’s unacceptable and one got to hear what my need was. So I’m just giving up and will forget about it. More

by GT20

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Brian Salamone, Tom Jacobs, Massimo Castelli, Erica Polimeni, John Fiorino, Matt Martin, Izzy Softic, Audrey Fairbairn , Xavier Sued

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Jun 16, 2025 -

Matthews Kia of Greece responded

Hi- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to our Service Director, John fiorino, at jfiorino@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

May 17, 2025

Dealership Rating

Employee Rating

Great Customer Service ! I appreciate the opportunity to share my experience with you concerning my visit I appreciate the opportunity to share my experience with you concerning my visit More

by debragrant771

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Salamone, Massimo Castelli, Erica Polimeni, John Fiorino, Izzy Softic, Audrey Fairbairn , Xavier Sued

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May 19, 2025 -

Matthews Kia of Greece responded

Hi Debra- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

May 03, 2025

Dealership Rating

Employee Rating

Did not try to oversell. Explained in detail what recall was. Vehicle ready sooner than expected Explained in detail what recall was. Vehicle ready sooner than expected More

by LCICCOLO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Fiorino

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May 05, 2025 -

Matthews Kia of Greece responded

Hi- Your satisfaction is our top priority. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

January 19, 2025

Dealership Rating

Employee Rating

I was contented with everything promised and done at your service centre recently. I thought the job you did was good and the wait time reasonable for what you had to do. service centre recently. I thought the job you did was good and the wait time reasonable for what you had to do. More

by Charles Kroeger

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Massimo Castelli, John Fiorino, Benny Anderson , Ron Kyle

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Jan 23, 2025 -

Matthews Kia of Greece responded

Hi Charles, Thank you for your feedback. We're so glad to hear you had a great experience with our service department! We appreciate the great review and your business.

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