Smooth car buying experience.
Was updated during the delivery process weekly. Everyone at the dealership was very friendly and helpful.
Was updated during the delivery process weekly. Everyone at the dealership was very friendly and helpful.
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by CJONE667
Verified Customer
Verified Customer
Oct 08, 2023 -
Ken Ganley Toyota Pittsburgh responded
It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Ken Ganley Toyota Pittsburgh!
Oct 09, 2023 -
Ken Ganley Toyota Pittsburgh responded
Hi, we are very happy to have provided you with such a positive experience! Until the next time we meet, take care!
A pleasure to do business with.
Made us feel right at home. Would definitely recommend to anyone looking for a new ride
Made us feel right at home. Would definitely recommend to anyone looking for a new ride
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by Fatiedp
Other Employees Tagged:
John Mesko
Jul 06, 2023 -
Ken Ganley Toyota Pittsburgh responded
It's great to hear that Doug and John were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Toyota Pittsburgh!
Doug was very professional process went smoothly.
Have absolutely no complaints.
Have a good day.
Have absolutely no complaints.
Have a good day.
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by WJA0220
Verified Customer
Verified Customer
Other Employees Tagged:
Shaun Muldoon
Apr 28, 2023 -
Ken Ganley Toyota Pittsburgh responded
It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Ken Ganley Toyota Pittsburgh!
May 01, 2023 -
Ken Ganley Toyota Pittsburgh responded
Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Doug Hirsch was the man loved the car and good
competitive pricing would do business again
competitive pricing would do business again
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by ANTHONYLTAMMARO
Verified Customer
Verified Customer
Other Employees Tagged:
Shaun Muldoon
Apr 18, 2023 -
Ken Ganley Toyota Pittsburgh responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Anthony, and we look forward to working with you again.
Salesman said low interest rate to bring me in.
No discount off sticker, high fees, no discounted interest rate on the car I bought. $500 lower than agreed to offer on my Sienna. And, I think the l
No discount off sticker, high fees, no discounted interest rate on the car I bought. $500 lower than agreed to offer on my Sienna. And, I think the left front headlight is cracked inside. Very disappointed and feel taken advantage of as a single, disabled, 60+, female.
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by DKT599495
Verified Customer
Verified Customer
Other Employees Tagged:
John Mesko
Mar 09, 2023 -
Ken Ganley Toyota Pittsburgh responded
We are so sorry your experience was unsatisfactory. Unfortunately there was/is no Incentivized rate from the manufacturer on that specific model. We are aware that another dealer offered more for your trade in and could not locate the care you were looking for but we held up our agreed upon deal from the week before. Being as though it is a new vehicle if you feel there is damage please bring it in to our service department we will give it another inspection. We aim to provide the very best experience for every client every time. We would like the opportunity to sit and discuss your visit to correct any misunderstandings and to show you we are here for you for the life of your ownership of the vehicle!
Mar 12, 2023 -
DKT599495 responded
Then the salesman should have said that prior to my making a trip from Washington, Pa. and not used good interest rates as a come on. I could have kept my order at the South Hills dealer. There was no trade in deal from the week before. You didn’t see my trade until the day I purchased. Also, I told the salesman another $500 for my trade and we had a deal. I never saw that additional $500, even after I had to bring a death certificate back on Monday and the finance person was supposed to “look into” it. Never heard a word. I even questioned the monthly payment because according to the calculator on Toyota’s web site, at a higher interest rate than I got, monthly payment was $100 less than what you gave me. Then, I had to make a third trip from Washington because your finance person did not obtain appropriate signatures on my “already sold” trade title. All in all, you took advantage of an older, single, disabled woman who needed a new car.
Mar 09, 2023 -
Ken Ganley Toyota Pittsburgh responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Mar 12, 2023 -
DKT599495 responded
Deborah Hawk
Great customer service.
Very friendly and knowledgeable. Purchased two new vehicles from the dealership and have all our vehicles served there as well.
Very friendly and knowledgeable. Purchased two new vehicles from the dealership and have all our vehicles served there as well.
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by John
Verified Customer
Verified Customer
Other Employees Tagged:
Joe Brooks Jr.
Feb 07, 2023 -
Ken Ganley Toyota Pittsburgh responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, John, and don't hesitate to reach out if you need anything else.
I had a good buying experience, Doug was great to deal
with for buying my new Tacoma
with for buying my new Tacoma
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by WAGNER8727
Verified Customer
Verified Customer
Other Employees Tagged:
Shaun Muldoon
Jan 02, 2023 -
Ken Ganley Toyota Pittsburgh responded
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else Doug can do to assist you, please do not hesitate to let us know. We are always happy to help!
Jan 04, 2023 -
Ken Ganley Toyota Pittsburgh responded
Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Toyota Pittsburgh. If you have any further questions, please give us a call. We're always happy to help!
Salesman is nice and worked with me on the phone.
All of my requests were met.
All of my requests were met.
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by THOMASAIR
Verified Customer
Verified Customer
Dec 31, 2022 -
Ken Ganley Toyota Pittsburgh responded
Thank you for choosing Ken Ganley Toyota Pittsburgh. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Jan 02, 2023 -
Ken Ganley Toyota Pittsburgh responded
Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Toyota Pittsburgh. If you have any further questions, please give us a call. We're always happy to help!
I've never had a problem with anything a you're
dealership everyone is a professional
dealership everyone is a professional
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by Ron
Verified Customer
Verified Customer
Nov 13, 2022 -
Ken Ganley Toyota Pittsburgh responded
Ron, It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Ken Ganley Toyota Pittsburgh!
The individuals I had dealt with are very friendly,
knowledgeable and professional. I would would recommend them to others.
knowledgeable and professional. I would would recommend them to others.
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by CAPJAMES57
Verified Customer
Verified Customer
Other Employees Tagged:
John Mesko
Sep 23, 2022 -
Ken Ganley Toyota Pittsburgh responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
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