Doug Ranzer

My go to dealership for great service and excellent customer care. The new service guest area is amazing that provides its customers with a relaxing and enjoyable experience. customer care. The new service guest area is amazing that provides its customers with a relaxing and enjoyable experience. More

Report | Print

In for service, they’re always fair, prompt and thorough. Applied discounts though I did not bring a coupon or know of the offers! Applied discounts though I did not bring a coupon or know of the offers! More

Report | Print

Had someone else do the official sale but Aaron really stepped in when we weren't getting answers from the other sales person. He was very good at communicating and helping us through the rest of the proc stepped in when we weren't getting answers from the other sales person. He was very good at communicating and helping us through the rest of the process and made the experience so much better More

Report | Print

Longo Toyota of Prosper is my go to dealership for all service and maintenance. Doug is a wonderful service advisor and would not hesitate to recommend this dealership. service and maintenance. Doug is a wonderful service advisor and would not hesitate to recommend this dealership. More

Report | Print

The auto shop provided exceptional service with courteous staff from beginning to end, ensuring a seamless maintenance experience. staff from beginning to end, ensuring a seamless maintenance experience. More

Report | Print

Service Rep Doug was so pleasant and wait time was not long. I am very happy with Longo Toyota’s service team. long. I am very happy with Longo Toyota’s service team. More

Report | Print

Always able to get me in fast. Usually quick and have alternative ms if you can’t wait. Lounge areas nice and comfortable. Should have a recline option. Even if people would fall a Usually quick and have alternative ms if you can’t wait. Lounge areas nice and comfortable. Should have a recline option. Even if people would fall asleep, they could set their timer on their phone for the time they’ve been told. Some people like me have unusual schedules like me. I go to work at 3am. More

Report | Print

I have been using Longo Toyota for service on my Tacoma for a couple of years. I didn’t purchase my truck at Longo but I dealt with Doug Ranzer as my service advisor at Pat Lobb Toyota in McKinney when he for a couple of years. I didn’t purchase my truck at Longo but I dealt with Doug Ranzer as my service advisor at Pat Lobb Toyota in McKinney when he worked there. Doug is always friendly and professional when I bring my truck in for service. The Longo dealership is always nice and clean. I will continue to use Longo Toyota for my service needs through Doug Ranzer. Thanks More

Report | Print

Billy and team are absolutely amazing customer service at its finest. They always take great care of me fast and professional its finest. They always take great care of me fast and professional More

Report | Print

Doug was very engaged, reviewed my request and discussed what else would happen, including wait time (finished early!) and free multi point inspection. They washed my car! Awesome customer service. I will what else would happen, including wait time (finished early!) and free multi point inspection. They washed my car! Awesome customer service. I will request him for my next service. I shared this with my Toyota FB group. Thank you, Doug! More

Report | Print