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Doug Roch
226 Reviews
226 Reviews of Doug Roch
November 11, 2020
John helped me find the vehicle I needed and answered any questions I had. The finance and paperwork process was simple and easy to understand. questions I had. The finance and paperwork process was simple and easy to understand. More
by Jeremy
Verified CustomerOther Employees Tagged: Dana Drowne , John Rappa
November 07, 2020
This experience has been very satisfying. I felt comfortable with Bryan and he was very helpful and not aggressive at all. He listened to what I wanted and found me the perfect car. I love it. comfortable with Bryan and he was very helpful and not aggressive at all. He listened to what I wanted and found me the perfect car. I love it. More
by MKINHART
Other Employees Tagged: Dana Drowne , Brian Rossi
November 04, 2020
Salesperson was great. We had an issue with advertised deal vs what was being offered. Was resolved to our satisfaction, we got the car and lease deal we went in for. deal vs what was being offered. Was resolved to our satisfaction, we got the car and lease deal we went in for. More
by AMBRY1
Other Employees Tagged: Dana Drowne , Natacia Cardilli, Dan H.
October 04, 2020
Go to a different dealer! Or never work with the finance department they do not keep their word. And forget talking to the owner they won't let you department they do not keep their word. And forget talking to the owner they won't let you More
by CURTIS.DAVID
Other Employees Tagged: Noah Pacheco
September 22, 2020
I came back for an alignment they said I needed then they came in and said a balancing is needed also $100.00s of dollars and 3 1/2 hours later I left for the second time with the same problem .According to came in and said a balancing is needed also $100.00s of dollars and 3 1/2 hours later I left for the second time with the same problem .According to the girl as she handed me my bill I didn’t use the right words.I should have told them it was my “brakes.” All I said was my car feels like it’s going to fall apart under me.they asked just when u speed up,. I said no it’s much worse when I’m slowing down..So I had to leave with the same problem I came in with.twice.VERY UPSETTING I called Andy and he had me come back and said I could have everything done at cost which was good but it still cost me over 300. Today I believe. Then I wondered why I got it balanced & aligned my car didn’t feel one bit different. After I came in for the third time and got the back routers & brake pads done it ran very well Thanks to Andy and the Forman out back who personally worked on my brakes There should be a better communication between the front and the back of the house. And every time I’ve ever brought my car in before when they test drive it they always come in and say there’s another problem. The car was test driven so where was the person to say u need ur mom mom So I’m curious to know why after my car was just test driven when I first brought it in why didn’t someone come and say your brakes are the problem and that’s why your car is shaking so violently. In my opinion you don’t hand Someone a bill in one hand and say you didn’t use the word brake so you still have the same problem with the other hand That’s extremely upsetting and ridiculous no one ever has a right to take someones money and send them out with the same problem they came in with. It is up to the mechanic to find it not the lay person and that’s why we bring our car in to the mechanics so they can find the problem and fix it. More
by Toriethier
Other Employees Tagged: Michael Couto , Andy Pina, Ryan Walkden, Ryan is wonderful management is horrible and are theives in the sales department if not for Ryan we would have never come back for a car againt
September 15, 2020
I'm still waiting for the transfer from the old vehicle to the new one. Also for the payoff difference on my old car. Other than that it was a pleasure buying a car from Kia. to the new one. Also for the payoff difference on my old car. Other than that it was a pleasure buying a car from Kia. More
by MARISOLYEMELO
Other Employees Tagged: Dana Drowne, Luis C
August 12, 2020
My second time leasing a vehicle from this dealership very helpful good people honest ask alot of questions called me see how I was doing with the vehicle very helpful good people honest ask alot of questions called me see how I was doing with the vehicle More
by NANAHEDTLER
Other Employees Tagged: Dana Drowne, Michael Couto , Julien Vargas
July 28, 2020
Everyone was so polite and making sure I was taken care of. Nice experience. The cars were well displayed. The place was clean and orderly. of. Nice experience. The cars were well displayed. The place was clean and orderly. More
by RMSJONEILL
Other Employees Tagged: Dana Drowne , Marisa Fascio, Breann Marchand, Ryan Walkden
