Douglas Bennett | Page 4

Can not say enough about this dealership who I have been coming to fo ryears to buy cars and get service on those same cars. I went in last Friday just after lunch to purchase an ID.4 Pro that had just a coming to fo ryears to buy cars and get service on those same cars. I went in last Friday just after lunch to purchase an ID.4 Pro that had just arrived at the dealership and between Odell and Douglas - they helped me get everything done for the purchase and off the lot in my new car. Will continue to do business with these folks have they have always taken good care of me and my vehicles. P.S. Doing paperwork electronically with Roger was the best thing ever! More

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We recently purchased an ID. 4. We worked with two different salespersons, Doug and Lake, both were great. However, when we were passed off to John, not sure of his exact title, b 4. We worked with two different salespersons, Doug and Lake, both were great. However, when we were passed off to John, not sure of his exact title, but he's the one that went through the finance paperwork with us, the experience went to xxxx. After we had signed the paper showing our credit scores, they came to us with their offer showing an interest rate that was ridiculous, but then offered us extras that we could buy, and if we did, they could lower the interest rate. Which immediately set off my xxxxxxxx detector and I made John aware of this. He then went to talk to his manager who came back with some story about how they didn't pull my wife's score, even though we had already signed a piece of paper showing the score they pulled for her. They lowered the rate, but it was still high. They wanted us to buy it down more by buying their extras. I refused to do so. We will be switching the loan to our credit union, which they initially led us to believe they would be using, but then came back with financing through a different credit union. In addition to that, they also had our address wrong throughout the paperwork. As a result they switched the address on my registration when they transferred the tag from my trade-in to the new car. We were able to correct this, thanks to Randy in finance, but it was still more things they screwed up that took more of our time to correct. Hopefully no important info gets mailed to the address they had initially. This is our first Volkswagen purchase. I hope it turns out to be a great car that last many years. If I ever decide to purchase another VW, it will not be with Volkswagen of Orange Park. If it weren't for Doug and Lake, I would have given 0 stars. More

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It was easy to get an appointment. Benjamin was very professional, helpful and he had a great attitude. The dealership was clean. Everyone I came in contact with spoke and checked to m Benjamin was very professional, helpful and he had a great attitude. The dealership was clean. Everyone I came in contact with spoke and checked to me sure I had been taken care of. The ladies at check out were very heplful and kind. More

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Awesome dealership, great group of people very knowledgeable of the cars that they are selling. knowledgeable of the cars that they are selling. More

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Absolutely amazing. Second Time coming here, and no disappointment whatsoever. I live in Tampa and needed a new car, and didn't even think twice to go anywhere but here. Second Time coming here, and no disappointment whatsoever. I live in Tampa and needed a new car, and didn't even think twice to go anywhere but here. They are so informative, courteous, relaxed, hard working that they make car buying a breeze! Chris has done an amazing job, down to our sales associate Lisa(just fantastic!), Mark nice guy, Doug jumped into help, and Christopher is the bomb.com. Do yourself a favor and buy a car here😁! More

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We'll have to say that TC salesman was very good and you know issues were taken care of very quickly and I believe it was a fair price for what I got and want to thank them for their help and I have no prob know issues were taken care of very quickly and I believe it was a fair price for what I got and want to thank them for their help and I have no problem recommending other people to go there More

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Worst experience ever I would not recommend to anyone . The car had problems the first day. Then they wouldn’t give a refund The car had problems the first day. Then they wouldn’t give a refund More

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Service department was great. They were busy but Nicolas got me in for an oil change and out in about 30 minutes. They were busy but Nicolas got me in for an oil change and out in about 30 minutes. More

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Great Experience from the beginning, Douglas was great all staff friendly, fast friendly and expedient service, Great finance department Mike was great! Highly recommend. all staff friendly, fast friendly and expedient service, Great finance department Mike was great! Highly recommend. More

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