Drew Ruggiano
Drew Ruggiano at Maus Nissan of New Port Richey

Drew Ruggiano | Page 17

Sales Manager

Maus Nissan of New Port Richey

3939 US Highway 19
New Port Richey, FL 34652

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4.8
171 Reviews

Languages Spoken

English English

4.8

171 Reviews

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171 Reviews of Drew Ruggiano

February 18, 2020

Dealership Rating
Employee Rating

3 hours for an oil change 5 plus hours for a front end alignment. even with an appointment was told next time they would give me a loaner car but jennie with an attitude problem said no. Not for an alignm More

by Spiicegrrl
Recommend Dealer
No

Other Employees Tagged: Jennie Acosta, Katrina Atkinson, Dennis Gonzalez, David Maus Jr., Ilan Velez

Feb 28, 2020

Maus Nissan of New Port Richey responded

Spiicegrrl, we can see that you are upset, and apologize if you had a bad experience. We take your feedback seriously, and would like to help address your concern. Please contact me directly, and I would be happy to assist you. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

February 13, 2020

Dealership Rating
Employee Rating

There isn't enough room here for me to write what if like. Terrible work. Went for carpet to be fixed finally after 4 times it was fix.but when I went to pick it up my SUV had a gash in the tight passen More

by Ginny
Recommend Dealer
No

Other Employees Tagged: Katrina Atkinson, Russell Cherry

Feb 15, 2020

Maus Nissan of New Port Richey responded

Ginny, we can see that you are upset, and want to help! I was aware of the carpet issue, and that we finally found a solution. I was aware that the upholsters may have scratched the car installing the carpet, so we fixed that, too. But I was unaware that you had issues with the paint work. I am so sorry you are going through this. A manager will reach out to you shortly, but in the meantime, if you have any other questions or concerns, please don't hesitate to call me directly, and I will assist you! Thank you, and have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

February 05, 2020

Dealership Rating
Employee Rating

I was told certain maintenance was required when it wasn’t by their manager Drew. Forced to spend hundreds of dollars. I called in before they started working on my car and requested them NOT to do it. More

by Dwclouthier18
Recommend Dealer
No

Other Employees Tagged: Katrina Atkinson, Lance Johnson, Keith Walker

Feb 06, 2020

Maus Nissan of New Port Richey responded

Mr. Clouthier, I can see that you are upset and apologize if you had a bad experience. If I'm not mistaken, this incident occurred some time ago, and had already been addressed by management? However, if this is not the case, I would like to try and help resolve your concern. Please feel free to contact me directly at my number below. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

Jun 22, 2020

Dwclouthier18 responded

Paul, I’ve mentioned this incident every time I have been in Contact with Maus since this experience and all I am told is that they will document it and they are sorry about the experience. No one from Maus has reached out to me in regards to this to try to make it right. As I do appreciate an apology I don’t feel as if that makes up for the fact that 1. I requested this work not to be done on my vehicle before they started working on it 2. I was blatantly lied to by the person you have in charge of your service department and told I have absolutely no choice but to do these services per my owners manual and 3. There has been no attempt on behalf of Maus to justify or make up for this interaction. I even spoke to Maus in crystal river about this to find out if these services were required and explained why I was inquiring and they were in disbelief. Honestly, I’ve saved all the paperwork provided from him in regards to this as I am still considering legal actions. The paperwork that states the time that they started working on my car (which apparently they couldn’t find the start time for the air filter just the battery and that was hours after I called) and also where he highlighted sections out of my owners manual basically intimidating me into paying for things I did not want done and was NOT required.

January 15, 2020

Dealership Rating
Employee Rating

Excellent Customer Service! Drew continues to be your most valuable representative at Maus Nissan NPR! Thanks also to Lance for his assistance. My decision to purchase a vehicle is mostly based on custo More

by jetx415
Recommend Dealer
Yes

Other Employees Tagged: Lance Johnson, Carrie Poulsen

Jan 16, 2020

Maus Nissan of New Port Richey responded

Thank you for taking the time to leave us such a wonderful review, Jetx415! We appreciate the opportunity to earn your business, and thank you for your kind words. Drew, Lance, and Carrie, are all dedicated to providing each guest with a truly exceptional experience,-thank you for recognizing them! We are glad to have you as a part of our Maus Nissan Family, and look forward to serving you again. Have a blessed day! -Paul DaRocha, Loyalty Manager

January 14, 2020

Dealership Rating
Employee Rating

Friendly and professional service. . Katrina , our advisor is outstanding. She handles both of our cars. We have both cars at this dealer and will continue to so particularly because of the outstandi More

by E Family
Recommend Dealer
Yes

Other Employees Tagged: Katrina Atkinson

Jan 14, 2020

Maus Nissan of New Port Richey responded

Thank you for taking the time to leave such a wonderful review, E Family! We appreciate your trust, and thank you for recognizing Katrina's hard work! We look forward to serving you again, thanks for being part of our Maus Nissan Family, and have a blessed day! -Paul DaRocha, Loyalty Manager

January 13, 2020

Dealership Rating
Employee Rating

i bought 3 cars from them in past now i won't even recommend to my enemy all the good people are gone they are at this place to rip people off More

by highpointminimart@yahoo.com
Recommend Dealer
No

Other Employees Tagged: Michelle Ocinaldi, Sebastian Richards, Dave Schwartz, Ilan Velez, Kathy White, very poor

Jan 16, 2020

Maus Nissan of New Port Richey responded

Mr. Rahman, we can see that you are upset and would like to help. A service manager will reach out to you shortly to address your concerns. In the meantime, if you have any other questions, please contact me directly, and I will be happy to assist you. Thank you, and have a blessed day.- Paul DaRocha, Loyalty Manager

December 27, 2019

Dealership Rating
Employee Rating

Excellent Service I am a firm believer in servicing my vehicle at a dealership. Warranty work, and genuine parts. Maus Nissan has done an excellent job with their Servi More

by wkonga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Katrina Atkinson, Mike Krietemeyer, Carrie Poulsen

Dec 28, 2019

Maus Nissan of New Port Richey responded

Wkonga, thank you for your wonderful review! We appreciate your business, and the 5- Stars! Thank you for being a part of Our Maus Nissan Family! Have a blessed day, and a Happy New Year! - Paul DaRocha, Loyalty Manager

December 11, 2019

Dealership Rating
Employee Rating

Maus Nissan New Port Richey provided absolute best service a customer could ask for. Drew, from service has gone above and beyond to make sure all of my concerns were resolved. I even drove all the wa More

by mrusso051984
Recommend Dealer
Yes
Dec 11, 2019

Maus Nissan of New Port Richey responded

Thank you for the wonderful review, Mr. Russo! We appreciate you trusting us to take care of you and your vehicle, and thank you for recognizing Drew- he runs a great service department that is dedicated to providing each and every guest with a truly exceptional experience! Thank you for driving all the way from Orlando just to be a part of Our Maus Family! Have a blessed day! - Paul DaRocha, Loyalty Manager

December 06, 2019

Dealership Rating
Employee Rating

Always my favorite car dealership Always an amazing experience. They always help me plan out all my future appointments and plan spending. They make sure that I have everything up to d More

by Jesster132
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jennie Acosta

Dec 06, 2019

Maus Nissan of New Port Richey responded

Thanks for the great review, Jesster132! We strive to serve every guest like Family, and we are so happy that this was your experience! We look forward to helping you again in the future, and have a blessed day! -Paul DaRocha, Loyalty Manager

November 22, 2019

Dealership Rating
Employee Rating

Warranty work and oil change Dropped off 2018 Rougue for routine oil change and recall notice. Also had problem starting the vehicle, Drew authorized a loaner vehicle while servi More

by Feemitch1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Lance Johnson, George Kazary

Nov 22, 2019

Maus Nissan of New Port Richey responded

Thank you for the 5-Stars, Feemitch1! We appreciate the opportunity to take care of your vehicle and provide you the 'Maus Difference!' Welcome to the Family! - Paul DaRocha, Loyalty Manager

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