Drew Sonnentag | Page 5

I purchased a 2020 Chevy and it was a mostly positive experience. Sales staff were very nice, price was fair, and overall the only pressure I felt at any time was when I was being sold all the extras: wa experience. Sales staff were very nice, price was fair, and overall the only pressure I felt at any time was when I was being sold all the extras: warranty, etc. However, their pre-sale inspection does not cover "maintenance" issues. For me, this meant that after I purchased the car I had to also pay for the following: - floor mats (unexpectedly the car did not come with any floor mats) - extra key fob (only came with one) - cabin and engine air filters - transmission fluid drain and recharge (which was apparently quite overdue as the fluid was black, according to my trusted personal mechanic) Fortunately the sales manager was wonderful to work with and was able to timely negotiate 50% of my costs for the transmission fluid work and engine air filter, which felt mostly fair. Hard to imagine transmission fluid not being checked as part of their inspection prior to sale of any used vehicle. No other significant issues were discovered by my mechanic. Positives: Love that they delivered to my house out of town at no extra cost. Also had a nice long test drive before I purchased. I also received a free initial oil change, which took 1.5 hours on a Saturday morning. Overall I give this experience a 4 because of the extra work I had to do and pay for once I purchased it even though I had purchased a zero deductible warranty, and because the sales staff were good to work with. Would definitely consider using this dealership again for another vehicle. More

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Thank you, Tyler and Jon, for exceptional service coordination! Thank you, Logan and Nathan, for important insights into the next generation of Audi vehicles! Thanks to an excellent technical team, e coordination! Thank you, Logan and Nathan, for important insights into the next generation of Audi vehicles! Thanks to an excellent technical team, experts in complex Audi technology! Andrew More

by STROWIAB Verified Customer Verified Customer

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Excellent service start to finish. Will definitely be going back in the future for our next vehicle. Will definitely be going back in the future for our next vehicle. More

by samuelaminor Verified Customer Verified Customer

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Horrible communication from the service department. Different departments passed blame around vs being apologetic. Took two months for issues to be taken care of. This all could have been completed but Different departments passed blame around vs being apologetic. Took two months for issues to be taken care of. This all could have been completed but instead my vehicle sat outside for over a week without anything being done to it. Service person argued that it wasn’t his fault even though he said multiple times he would call me back. Issues continued from there and went on for a while after that issue. All the issues were dealership caused and could have easily been avoided. Instead 2 months of headaches. More

by Spack508 Verified Customer Verified Customer

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Excellent experience and customer service. Both Hunter and Drew went above expectations. I'm thrilled with my new Mercedes! The two gentlemen who delivered it to my door in Blaine MN were o Both Hunter and Drew went above expectations. I'm thrilled with my new Mercedes! The two gentlemen who delivered it to my door in Blaine MN were outstanding. More

by email2 Verified Customer Verified Customer

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They worked hard and quick to get both my boyfriend and I new cars! Stayed late too! new cars! Stayed late too! More

by Hunter Kral Verified Customer Verified Customer

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All of the staff there were super pleasant and quite helpful. Would definitely do my future shopping with those workers. helpful. Would definitely do my future shopping with those workers. More

by gradyhalcom Verified Customer Verified Customer

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I would definitely recommend Eau Claire Volkswagen to anyone. The easiest place that I’ve done business with! anyone. The easiest place that I’ve done business with! More

by N8CHAPEK1 Verified Customer Verified Customer

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Everyone was friendly and ready to help. The whole process took me around two hours to test drive and buy a car. The whole process took me around two hours to test drive and buy a car. More

by daveys4 Verified Customer Verified Customer

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Not only would I recommend, I would purchase out next car from this dealership. I dealt with Hunter for most of the transaction and he was excellent. He's approach to the sale was soft, and answered my quest from this dealership. I dealt with Hunter for most of the transaction and he was excellent. He's approach to the sale was soft, and answered my questions and concerns. He also walked my wife and I through options on extended warranty that was very helpful. I plan on purchasing another auto from him in the future. I believe Hunter was in training however he was the reason I purchase this auto. See you soon. Great experience... More

by shawn.crist Verified Customer Verified Customer

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