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Duane Chancey
10 Reviews
10 Reviews of Duane Chancey
May 28, 2026
I purchased a 2020 Ford Explorer xx from Atlantic Infiniti Jacksonville and experienced a major transmission failure within weeks of ownership that required full replacement at a Ford dealership. I a Infiniti Jacksonville and experienced a major transmission failure within weeks of ownership that required full replacement at a Ford dealership. I also dealt with additional mechanical issues including a catalytic converter problem that resulted in significant out-of-pocket expense. While some repairs were covered under warranty, the overall experience was extremely frustrating given how shortly these issues occurred after purchase. I attempted multiple times to work directly with dealership management regarding possible goodwill assistance and followed up professionally, but unfortunately never received a response. I understand used vehicles can have unexpected issues, but I was disappointed by the lack of communication and customer support after the sale. More
by kristiekoenig2
Other Employees Tagged: Aris Prifiti
March 29, 2024
I would like to compliment Duane Chancey, General Manager at Atlantic Infinity who satisfactorily resolved a problem I had with my Lease Purchase Agreement. He was very professional and responsive. He truly at Atlantic Infinity who satisfactorily resolved a problem I had with my Lease Purchase Agreement. He was very professional and responsive. He truly listened to my concerns. His actions and mostly his attitude showed he was concerned with maintaining my loyalty and future business relationship which I appreciated. More
by JERRIMOON43
Other Employees Tagged: Tony Graham, Danny Southworth, Melis Hadjiloizou
Verified CustomerJanuary 16, 2024
Duane and his team are great to work with! I highly reccomend them and will be doing business with them again in the future! I highly reccomend them and will be doing business with them again in the future! More
by krystalwilliams
Other Employees Tagged: Tony Graham
January 13, 2024
Service at Atlantic Infiniti always is exceptional and surpasses my expectations! The service team goes above and beyond to ensure my Q60 is running fantastic! surpasses my expectations! The service team goes above and beyond to ensure my Q60 is running fantastic! More
by JONM
Other Employees Tagged: Tony Graham, Melis Hadjiloizou , Joe Bumgarner, Tanner Chancey, Kyle Faustino, Barry Labman, Paul Michel, Rob Smullen, Tyler Robbins
November 03, 2023
I had really good customer service from everyone at the dealership. My vehicle buying experience was smooth and enjoyable! dealership. My vehicle buying experience was smooth and enjoyable! More
by Kristen
Other Employees Tagged: Tony Graham, Danny Southworth , Melvin in sales and Aris in management
October 10, 2023
This man is amazing, all the people that work in service are the bomb.com... lol are the bomb.com... lol More
by joandvelez
Other Employees Tagged: Tony Graham, Melis Hadjiloizou , Joe Bumgarner, Tanner Chancey, Kyle Faustino, Barry Labman, Paul Michel, Rob Smullen
August 29, 2023
Yaz took care of my car and loaned me a car in the mean time, appreciate the help, Thank you time, appreciate the help, Thank you More
by SWAP17JSG
Other Employees Tagged: Tony Graham, Danny Southworth, Melis Hadjiloizou , Joe Bumgarner, Tanner Chancey, Kyle Faustino, Barry Labman, Paul Michel, Alex York
July 22, 2023
Mel and Roger did a great job in taking care of my issue. The service was excellent! The service was excellent! More
by JMORELLO1
Other Employees Tagged: Melis Hadjiloizou , Rob Smullen
June 26, 2023
They are knowledgeable and efficient. We worked out financing and got my new SUV quickly. They are a great team to work with. We worked out financing and got my new SUV quickly. They are a great team to work with. More
by Erika
Other Employees Tagged: Clarence Joyner, Brandon Litman, Aris Prifti
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