Dustin Baron | Page 14

The service was great. Dave Alvarez was super helpful as he always is. I would recommend Auffenberg Ford North service dept to anyone needing vehicle service. Dave Alvarez was super helpful as he always is. I would recommend Auffenberg Ford North service dept to anyone needing vehicle service. More

by GENE.CLARK Verified Customer Verified Customer

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The maintenance service was successfully completed. All required service was performed to keep my truck running like new. I highly recommend Auffenberg Ford for all automotive maintenance needs. All required service was performed to keep my truck running like new. I highly recommend Auffenberg Ford for all automotive maintenance needs. More

by KMAC033 Verified Customer Verified Customer

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Ford had my car for 4 months. Mainly because of the advisor I had. It took them a month before they even got to my car and then another month for the parts to come in and another Mainly because of the advisor I had. It took them a month before they even got to my car and then another month for the parts to come in and another month to work on it & then once they did work on it they my advisor called and said my car was ready just for nothing to really have been done that I asked. And to top it all off when my advisor tried to give me my car back he tried to hurry and get me to sign the papers which something told me to check everything out first. I went to to check on my car and it was TRASHED! Everything in my glove departments and middle section was all over my car as if they were looking for something it was terrible and they clearly went through my personal buisness because they would leave stuff like that on top. When I asked for my car to be cleaned and fixed it took another week and all they did was stuff everything back in random places. I would never take my car to Ford again and I would never buy card from ford and or get another Ford brand car. I asked for someone in management to call me through the entire process left voicemails for them for 4 months never got not 1 call back. My advisor was just as terrible he never answered the phone but at the end of everything insisted on me giving him a better review. I wouldn’t dare give anyone in that establishment a decent review after what I went through dealing with them. More

by HUNTERCASON Verified Customer Verified Customer

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Each time my wife goes to an Auffenberg location she has issues. Mishandled account or no information on status. issues. Mishandled account or no information on status. More

by LIVEITLOUD Verified Customer Verified Customer

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Everyone was very professional and polite. Did not have a long wait which was very nice. Did not have a long wait which was very nice. More

by LAURABRIDDLE22 Verified Customer Verified Customer

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Easy check in, received video of the repair, thorough explanation, responsive attendant, knew my vehicle explanation, responsive attendant, knew my vehicle More

by FIRSTNAV Verified Customer Verified Customer

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Dave as always is wonderful and always helpful. The service department is very courteous and informative. Thank you. The service department is very courteous and informative. Thank you. More

by OLLIECONNIE Verified Customer Verified Customer

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Dave was excellent, and very responsive! Best service representative you gave on hand. I would recommend him to anyone! Best service representative you gave on hand. I would recommend him to anyone! More

by JAYJJ03 Verified Customer Verified Customer

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Although it took longer than estimated, I was very happy with the service. Thanks to Dave and the rest of the crew. The video review was a nice touch with the service. Thanks to Dave and the rest of the crew. The video review was a nice touch More

by MATESM4 Verified Customer Verified Customer

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Excellent service from beginning to end. Making an appointment was simple. When I dropped off my truck for service, the service manager explained the process and what to expect. He, Mark, Making an appointment was simple. When I dropped off my truck for service, the service manager explained the process and what to expect. He, Mark, was courteous and friendly. I love the video they sent to me to announce that my vehicle was ready. The short video explained what they did and briefly summarized my truck’s condition. These folks provide service at the premium level. Thanks to the entire team at Auffenberg. More

by TERRY.YOUNG41 Verified Customer Verified Customer

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