Dustin Baron | Page 2

Great service as expected and I will continue to return. However, they unplugged my dash camera and did not plug it back in. And broke my start button accessory knob. Only received a weak apology with no o However, they unplugged my dash camera and did not plug it back in. And broke my start button accessory knob. Only received a weak apology with no offer to replace. More

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Mike and Mark are outstanding anytime I get with any o them I’m in good hands. These guys don’t be around the bush they let you know what needs to be known … AWESOME GUYS KEEP IT UP!!!!!! them I’m in good hands. These guys don’t be around the bush they let you know what needs to be known … AWESOME GUYS KEEP IT UP!!!!!! More

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If I could give zero stars I would. I am only writing this to make sure that someone else is not deceived like I was. It all started when I reached out to auffenberg ford back in Januar I am only writing this to make sure that someone else is not deceived like I was. It all started when I reached out to auffenberg ford back in January 2024 about a left over new Edge that they had in stock . I confirmed price and details multiple times before going because I live about 45 minutes away. All was great until I got there and realized that it was a loaner that had 1100 miles which I was not told before making the trip. That was still not a huge deal because I was getting a great price and I was still getting all of the perks like a new car and was going to be the original owner. The real problem was discovered 2 years later. In the mean time I actually went back there and bought another vehicle for my husband and sent my brother in law there for a new vehicle as well. While I was there getting my husband’s vehicle, the gm Jon Garrett asked me if I had considered trading for an explorer. I said yes if the numbers work I would consider it. He looked at my Edge and said “ because of the accident I can’t only give you 20k.” I didn’t think anything of it and immediately corrected him. I said it had never been in an accident you must be thinking of the hail claim that I made. I did have that fixed. Since numbers didn’t work I let it go for a few months until a few weeks ago. I started shopping again. Multiple dealers kept giving me low trade in numbers and they said it was because of the accident. At this point I was puzzled because I bought the car new and I had never been in an accident. Finally I ended up trading the car. the dealer that I traded with showed me what everyone had been talking about on the car fax. On 5/3/23 with 30 miles on it the Edge had been in an accident. The car fax states that it hit a curb, went off of the road and hit a utility pole. The vehicle had to be towed and many suspension parts had to be replaced. I then purchased the car as a new car January 2024. I was very upset that I was not told that my car had been in an accident. I then sent emails to the gm Dustin Baron and the owner as well as leaving multiple voice mails. I got no response. I finally called again a week later and ironically got the gm for the Belleville store,Jon Garrett. He was the first one to tell me my trade was worth less because of the accident. I expressed my frustrations and he let me know that he would speak to the other GM and return my call in a couple of days. A week and a half goes by with no call so I called again. He said the state of Illinois does not require an accident to be disclosed even if the car is new. They said because I got a good deal they will not do anything for me. He also let me know that the emails for the staff that they have posted online just go to spam. I would have never bought the car if I knew about the accident even if I got a good deal. I ended up paying for it when I traded it in. In the end they did not see a problem. They think if you give someone a good price it is ok to lie. Please avoid this dealership at all costs if you want an honest, transparent experience. More

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Auffenberg personnel were totally professional. The service started at the scheduled time and was completed on the estimated time. The service started at the scheduled time and was completed on the estimated time. More

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Very good service done in a timely fashion no complaints about service at all.thanks again. about service at all.thanks again. More

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Knowledgeable of what we were wanting. Denesha Washington had an awesome attitude and very friendly. The dealership was patient with us and got us what we needed with no hassles. Would sho Denesha Washington had an awesome attitude and very friendly. The dealership was patient with us and got us what we needed with no hassles. Would shop here again. More

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Transmission went out my first week want a new truck are the one im driving now the one im driving now More

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From sales to service and their customer services this dealership always excels. Since living in the area, this is the only dealership that I will work with. dealership always excels. Since living in the area, this is the only dealership that I will work with. More

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Never buying a vehicle is it enjoyable but this purchase was as close as it gets. From first contact to purchase the staff were upfront with no games or… mis-truths. Even at close/finance it was a simple t was as close as it gets. From first contact to purchase the staff were upfront with no games or… mis-truths. Even at close/finance it was a simple to you want any of theses add-ons or extras? No, ok moving on. More

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Got oil change and after completed they didn’t shut my hood all the way , didn’t put my stem caps back on, and a cover they say was not touched on my make and model fell off. The cover and the hood could hood all the way , didn’t put my stem caps back on, and a cover they say was not touched on my make and model fell off. The cover and the hood could have been dangerous and hurt someone. I am attaching a pic of the part they say they did not touch and video shows it is the first and last step of the oil change. I called and spoke with service manager Kenny and he card nothing about customer service and totally lied to me on this cover. I purchased the cover myself to be put on and really only called Kenny thinking he might like to speak with technician. Of course he could have cared less. Have used this dealership for years and always gave good reviews until this time and so upsetting to discover how they truly are. Loss of business from this family and anyone else that ask us about them.i More

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