Dustin Marteney

They put our family at risk — and refused to take responsibility. We purchased a 2018 Nissan Titan XD from H & K Chevrolet of Archbold in December 2024. The very first time we drove the truck afte responsibility. We purchased a 2018 Nissan Titan XD from H & K Chevrolet of Archbold in December 2024. The very first time we drove the truck after delivery, the check engine light came on with a P0300 code. Over the following months, the issue persisted despite visits to multiple certified Nissan dealerships and trusted mechanics, diagnostic testing, and costly repairs. Eventually, we were told the truck needed a full engine replacement—after it left us stranded on the side of the road with our three small children. A certified Nissan dealership later pulled the national service history and discovered the engine codes had been cleared prior to our purchase. H & K Chevrolet never fixed the issue—they simply did a basic oil change and sold us a failing vehicle, hoping we wouldn’t notice. When we pushed for help—clearly aware that they had sold us a vehicle with a known issue—their sales representative informed us that the General Manager, Logan DeTray, was willing to offer $500 toward diagnostics related to the check engine light. That amount barely covered a fraction of what we had already paid out of pocket and did nothing to resolve the underlying problem. Despite repeated assurances that they would “make it right,” they failed to do so. To date, we’ve spent over $10,000 trying to make this right. Logan, the General Manager, refuses to speak with us directly. Additionally, we discovered a nearly identical complaint filed with the BBB in June 2024, and there are multiple public reviews on Facebook, Google, and CARFAX (dated November 2022, April 2023, and March 2024) describing the same check engine light problems and unresolved mechanical issues. This demonstrates a pattern of negligence or possible misrepresentation, not a one-time mistake. We’ve filed a formal complaint with the Ohio Attorney General, but the damage has already been done—financially, emotionally, and to our trust. Think twice before buying here. Ask for a full inspection report (which we did and they danced around), and don’t be fooled by a quick sale or polished promises. They knew. They sold it anyway. And they walked away. More

Print

Very accommodating and family oriented guy! Good pricing and a very well trained sales department. Good pricing and a very well trained sales department. More

Print