Dusty Volle | Page 4

Service was great. He sent me pictures of the car I was interested in without provocation. He got the car started and cooled off for my test drive. He made the process easy and got me into a great BMW that interested in without provocation. He got the car started and cooled off for my test drive. He made the process easy and got me into a great BMW that’s still running great. More

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Dusty was great to deal with, and quick to respond. The dealership had a great deal on the van I wanted and they even delivered it during these times all the way in Iowa, for a reasonable delivery fee. I' dealership had a great deal on the van I wanted and they even delivered it during these times all the way in Iowa, for a reasonable delivery fee. I'll be checking here first for my next vehicle purchase. More

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Buying a vehicle while posted overseas can be difficult but Dusty Volle and the entire team at BMW of Columbia made this a great experience. They took care of me throughout the process, made sure I receiv but Dusty Volle and the entire team at BMW of Columbia made this a great experience. They took care of me throughout the process, made sure I received all of the information needed, were never pushy and always professional. They even drove the vehicle to my wife in St. Louis to complete the process after she arrived in the U.S. I can't say enough about Dusty and the team and even though we live 3 hours away I will look to them on our next purchase. More

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Dusty was amazing to work with on-line. He was attentive and was able to order exactly the BMW we wanted. He was able to work within our price point. I highly recommend Dusty and will be back in the future. and was able to order exactly the BMW we wanted. He was able to work within our price point. I highly recommend Dusty and will be back in the future. We love our X5, More

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Dusty did an outstanding job coordinating my vehicle purchase. I was from out of state, and Dusty did all the leg work to get everything prepared prior to my arrival. That made my buying experience se purchase. I was from out of state, and Dusty did all the leg work to get everything prepared prior to my arrival. That made my buying experience seamless and quick. He was very professional, and I highly recommend Dusty and BMW of Columbia. More

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This dealership was WONDERFUL to work with! Dusty made the experience easy and comfortable, compared to other dealers I've met with. I was SO grateful my first big car purchase experience was with Columbi the experience easy and comfortable, compared to other dealers I've met with. I was SO grateful my first big car purchase experience was with Columbia BMW! More

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Dusty made the purchase experience so frictionless and was extremely accommodating of my requests along the way! I have bought many cars over the years and despite this being my first out of state purcha was extremely accommodating of my requests along the way! I have bought many cars over the years and despite this being my first out of state purchase some 600 miles away, it was by far the best customer experience I have had. Thanks again! More

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Absolutely The most positive outstanding experience I have been purchasing cars for over 30 years. Never have I had this type of experience with a dealership. Although I was not spending a lot of money I have been purchasing cars for over 30 years. Never have I had this type of experience with a dealership. Although I was not spending a lot of money purchased a used car (2012 rx350 Lexus) compared to the price of a BMW. I was not treated any different the service was five star and then some. From the first contact with our salesman Dusty Ville was attentive, informative and helpful without being aggressive and pushy. I had a choice of using a local dealership or travel 2hrs to this dealership. I am extremely happy I chose the later. Once there, the car was ready for us to inspect. It was even in better condition than the website could reveal. Although, the picture were very good. There were no hidden issues a “great car.” Financing department-Brad Davis superb customer service like Dusty Volle. Originally we were going to bring our own financing. However, at the last minute decided to try to use their financing. Brad immediately did his due diligence and was able to find us great financing. Because we could do a lot of the paperwork ahead of time the whole experience took less than two hours from the moment we enter the showroom to signing loan papers. OUTSTANDING! It is obvious these gentlemen have CUSTOMER SERVICE FIRST. Which is obviously not what we are used to these days. I am also, going to use a word I have never used in conjunction with a dealership- HONESTY! Final thoughts - many dealerships can say customers service is priority- Those are only words - this dealership and its employees have proved to me they mean it. BRAVO to all for making my experience FABULOUS.! THANK YOU Dusty and Brad. More

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