Dylan Blumberg

Took car in June 17 for vibration when accelerating at low RPM. Waited a few days for a diagnosis and after not hearing anything back by June 20th, I decided to reach out to service advisor for update. low RPM. Waited a few days for a diagnosis and after not hearing anything back by June 20th, I decided to reach out to service advisor for update. She messaged back same day stating that I needed a new transmission and that she was working with the extended warranty company. Also saying that she had to wait for an inspector to come to get approval. No communication until June 26th with me asking if there were any updates and she stated she was still waiting and promised for update that day. Well that didn't happen. On July 2nd, asked again for updates on inspector. July 3rd, she responded that they came in previous day and we were now waiting on new transmission to come with no ETA. No communication until July 14 when I asked if there was an ETA and she responded not yet. Once again, I had to reach out on July 18 to see if there were any updates and she responded that it would be there the following week. I reached out again 10 days later, July 28th for an update and she responded July 29th that the tech was finishing a vehicle to start mine. I then messaged immediately and asked if there was an estimated date for completion and didn't get a response. After several calls, she said that technician was to get finish August 8 but was told a piece was broken and that they had ordered a replacement. She stated that it would be complete Monday, Aug 11th. On Aug 11th, I was told that they wouldn't be finished until late afternoon and that she would have it delivered to me at my job on Aug 12th by mid morning. I didn't hear from her at all this day. After noon, I called and asked to speak to either the GM or GSM and no one else on having my vehicle delivered. After several calls, I eventually landed on the phone with Patrick Bernard, he was amazing and professional. He gave me his personal number as well as made sure my car was delivered to me the same day. As far as the service advisor, the lack of communication and the need to follow up with customers was horrible. I'm just glad to have my vehicle back in my possession. More

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