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Edgar Rico

Overview Reviews (51)

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Edgar Rico

Service Advisor

Envision Lincoln of Duarte

1031 Central Ave
Duarte, CA 91010

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4.5

51 Reviews

Overview Reviews (51)

4.5

51 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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51 Reviews of Edgar Rico

September 24, 2026

Dealership Rating

Employee Rating

Duarte Lincoln is the first office I purchased my first Lincoln from. I believe I will always use them. Lincoln from. I believe I will always use them. More

by mjbthenotary

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Marco Barillas , Pollo is Always Outstanding

Sep 24, 2026 -

Envision Lincoln of Duarte responded

Hearing you’ll always bring your Lincoln Corsair to us means a lot to our service team. Our team welcomes every opportunity to care for your Corsair and ensure it continues to serve you well.

September 20, 2026

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Employee Rating

Buen precio, buen servicio, buena Att Att buen servicio, buena comunicación, muy amables muy limpia el lugar gracias justo buena comunicación, muy amables muy limpia el lugar gracias justo More

by samano11@live.com

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Marco Barillas, Phillip Finley

Sep 20, 2026 -

Envision Lincoln of Duarte responded

Hearing that you found our pricing fair, our communication clear, and our showroom welcoming and clean means a lot to us. Thank you for choosing our dealership for your purchase of the used Tesla Model Y.

August 20, 2026

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Employee Rating

The dealership is good Castumer service is great and they are very nice, friendly, My experience with them was good 👍 are very nice, friendly, My experience with them was good 👍 More

by anisahakyan27

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Marco Barillas, Phillip Finley

Aug 20, 2026 -

Envision Lincoln of Duarte responded

Thanks for the five-star rating and kind words. We’re glad your purchase of the used Mercedes-Benz Metris went smoothly and our team could provide attentive, welcoming service.

July 24, 2026

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Employee Rating

Was very pleased with the staff very friendly and buying my truck was fast and easy my truck was fast and easy More

by marzalvarado

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Marco Barillas, Phillip Finley

Jul 24, 2026 -

Envision Lincoln of Duarte responded

What a pleasure to hear our team made your purchase simple and welcoming. We’re thrilled that buying your Toyota Tundra was both quick and easy. Thank you for trusting us with your truck purchase.

June 27, 2026

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Employee Rating

5 stars for Mark Near in sales. Nice guy. Accommodating. 5 stars for Kat. 5 for Aram in financing. Zero stars for the weekend desk manager, Charlie Park. He was rude, conde Nice guy. Accommodating. 5 stars for Kat. 5 for Aram in financing. Zero stars for the weekend desk manager, Charlie Park. He was rude, condescending, and childish. He seemed to be actively sabotaging the sale after we reached an agreement. I'm shocked they let him interact with consumers. Zero social skills and awareness. If I was the sales team, I'd dread having this guy a part of the closing process. More

by ironklad

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Marco Barillas, Phillip Finley

Jun 28, 2026 -

Envision Lincoln of Duarte responded

Thank you for the 5 stars for Kat and Aram. We apologize that you did not have the best experience with Charlie. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

June 10, 2026

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Employee Rating

Communication is poor need to make an appointment for my car to be looked at again, wasn't pleased with a rebuild transmission pay too much money for so many major problems and too many recalls on this SUV car to be looked at again, wasn't pleased with a rebuild transmission pay too much money for so many major problems and too many recalls on this SUV More

by STURNER11

Verified Customer

Recommend Dealer

Other Employees Tagged: Edgar Rico

Jun 14, 2026 -

Envision Lincoln of Duarte responded

Thank you for your review. We're sorry you didn't have a better experience, and we'd like to learn more. If it's possible to discuss this matter in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

May 30, 2026

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Very pleased with the courteous and professional way I was treated from the moment I checked in until I drove away after the service. was treated from the moment I checked in until I drove away after the service. More

by hammer_sherry

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Marco Barillas

May 30, 2026 -

Envision Lincoln of Duarte responded

Delighted to hear the service team treated you professionally and courteously from check-in until you drove away. We’re glad we could make the visit smooth and respectful. Please let us know if your Lincoln ever needs further attention.

May 23, 2026

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Absolutely flawless visits from purchase to service. I would definitely recommend this dealership to family and friends. I would definitely recommend this dealership to family and friends. More

by ltiffany2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Marco Barillas

May 23, 2026 -

Envision Lincoln of Duarte responded

We’re grateful you trusted us with your Lincoln Aviator purchase and service and thrilled to hear everything went smoothly. Thank you for recommending us to your family and friends.

May 22, 2026

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Highly recommend coming here ! Best Experience at a dealership hands down! Staff is Very efficient and welcoming. Best Experience at a dealership hands down! Staff is Very efficient and welcoming. More

by kaguilar1993

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Marco Barillas

May 22, 2026 -

Envision Lincoln of Duarte responded

It’s great to know your Lincoln Corsair service visit was efficient and welcoming. Thank you for recommending us; we look forward to helping again soon.

April 22, 2026

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Employee Rating

Noah helped me out tremendously along with Cici finance department thank you so much for being great. 😊 department thank you so much for being great. 😊 More

by HEAVENLEEFARRELL2

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Marco Barillas, Phillip Finley , Noah and cici

Apr 22, 2026 -

Envision Lincoln of Duarte responded

We appreciate you highlighting our finance department’s support during your purchase of a used Tesla Model 3. We’re pleased to hear the process went smoothly for you. Thank you for sharing your experience.