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Edgar Rico

Overview Reviews (42)

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Edgar Rico

Service Advisor

Envision Lincoln of Duarte

1031 Central Ave
Duarte, CA 91010

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4.5

42 Reviews

Overview Reviews (42)

4.5

42 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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42 Reviews of Edgar Rico

April 22, 2026

Dealership Rating

Employee Rating

Noah helped me out tremendously along with Cici finance department thank you so much for being great. 😊 department thank you so much for being great. 😊 More

by HEAVENLEEFARRELL2

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Marco Barillas, Phillip Finley , Noah and cici

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Apr 22, 2026 -

Envision Lincoln of Duarte responded

We appreciate you highlighting our finance department’s support during your purchase of a used Tesla Model 3. We’re pleased to hear the process went smoothly for you. Thank you for sharing your experience.

April 13, 2026

Dealership Rating

Employee Rating

Car was clean and ready when promised. I was a little surprised a cabin and engine filter could cost that much. But the service was excellent all around. I was a little surprised a cabin and engine filter could cost that much. But the service was excellent all around. More

by MICHAEL.POSSEHL

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Marco Barillas, Phillip Finley , Franklin Hernandez

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Apr 13, 2026 -

Envision Lincoln of Duarte responded

Glad to hear your Lincoln Corsair was ready on time and returned in great condition. We understand the cost of cabin and engine filters can be unexpected and appreciate your feedback. Edgar, Marco and Phillip are available if you have questions about any aspect of your service.

March 30, 2026

Dealership Rating

Employee Rating

Ease of text communication for updates. Ease of text communication for updates. Ease of text communication for updates. Ease of text communication for updates. Ease of text communication for updates. More

by JIMENEZTHERESA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Marco Barillas

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Mar 30, 2026 -

Envision Lincoln of Duarte responded

Thank you for the five-star rating and for highlighting how easy our text updates were. We’re pleased the messages kept you informed during service on your Lincoln Corsair. Please reach out anytime if you need further assistance.

March 02, 2026

Dealership Rating

Employee Rating

It's okay Nice lounge area , especially for those of us who have to stay while car is being serviced . who have to stay while car is being serviced . More

by fishersusan083

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Edgar Rico

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Mar 03, 2026 -

Envision Lincoln of Duarte responded

Susan, thank you so much for your kind words and for taking the time to leave us this wonderful feedback!

February 25, 2026

Dealership Rating

Employee Rating

Work was done correctly and efficiently the first time, thank you envision ford service department. thank you envision ford service department. More

by e.rico1888

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Phillip Finley

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Feb 25, 2026 -

Envision Lincoln of Duarte responded

Thank you for sharing that our service team completed your Chevrolet Suburban maintenance correctly and efficiently on the first attempt. Please reach out when you’re ready to schedule your next service.

February 25, 2026

Dealership Rating

Employee Rating

Excellent and personable service. Very quick too. Appreiate the way they handled me and my auto Very quick too. Appreiate the way they handled me and my auto More

by TLUSC24

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Marco Barillas

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Feb 25, 2026 -

Envision Lincoln of Duarte responded

It’s great to hear you received prompt and personable service on your Lincoln Navigator L. Thank you for choosing our service department, and we look forward to assisting you again.

January 29, 2026

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Employee Rating

Very friendly and knowledgeable. I think it would be helpful to have a “quickie” option for oil changes but appreciate all the extra service we got. I think it would be helpful to have a “quickie” option for oil changes but appreciate all the extra service we got. More

by lori022660

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Marco Barillas

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Jan 29, 2026 -

Envision Lincoln of Duarte responded

Thanks for sharing your thoughts about your experience with Envision Lincoln of Duarte. We appreciate your business and hope to see you again soon!

January 23, 2026

Dealership Rating

Employee Rating

I wanted to speak to a supervisor left messages as of right now he's never called me back. I'm going to email him next. For all my inconvenience having to continuing call getting information on what my c right now he's never called me back. I'm going to email him next. For all my inconvenience having to continuing call getting information on what my car needed to be done. I fill should get a discount. More

by OFLAMENCO

Verified Customer

Recommend Dealer

Other Employees Tagged: Edgar Rico

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Jan 28, 2026 -

Envision Lincoln of Duarte responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

January 03, 2026

Dealership Rating

Employee Rating

It was pulling teeth to get answers. We had to call our extended insurance to get help. It was definitely an unpleasant experience We had to call our extended insurance to get help. It was definitely an unpleasant experience More

by Dealeralternativesolutions

Verified Customer

Recommend Dealer

Other Employees Tagged: Edgar Rico

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Jan 07, 2026 -

Envision Lincoln of Duarte responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

December 28, 2025

Dealership Rating

Employee Rating

Professional staff, good people, fair deals , huge stock of cars . Definitely recommend people who are shopping for Ford of cars . Definitely recommend people who are shopping for Ford More

by armen1938

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Marco Barillas, Phillip Finley

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Dec 28, 2025 -

Envision Lincoln of Duarte responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.