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Edgar Rico

Overview Reviews (47)

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Edgar Rico

Service Advisor

Envision Lincoln of Duarte

1031 Central Ave
Duarte, CA 91010

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4.5

47 Reviews

Overview Reviews (47)

4.5

47 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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47 Reviews of Edgar Rico

June 27, 2026

Dealership Rating

Employee Rating

5 stars for Mark Near in sales. Nice guy. Accommodating. 5 stars for Kat. 5 for Aram in financing. Zero stars for the weekend desk manager, Charlie Park. He was rude, conde Nice guy. Accommodating. 5 stars for Kat. 5 for Aram in financing. Zero stars for the weekend desk manager, Charlie Park. He was rude, condescending, and childish. He seemed to be actively sabotaging the sale after we reached an agreement. I'm shocked they let him interact with consumers. Zero social skills and awareness. If I was the sales team, I'd dread having this guy a part of the closing process. More

by ironklad

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Marco Barillas, Phillip Finley

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Jun 28, 2026 -

Envision Lincoln of Duarte responded

Thank you for the 5 stars for Kat and Aram. We apologize that you did not have the best experience with Charlie. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

June 10, 2026

Dealership Rating

Employee Rating

Communication is poor need to make an appointment for my car to be looked at again, wasn't pleased with a rebuild transmission pay too much money for so many major problems and too many recalls on this SUV car to be looked at again, wasn't pleased with a rebuild transmission pay too much money for so many major problems and too many recalls on this SUV More

by STURNER11

Verified Customer

Recommend Dealer

Other Employees Tagged: Edgar Rico

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Jun 14, 2026 -

Envision Lincoln of Duarte responded

Thank you for your review. We're sorry you didn't have a better experience, and we'd like to learn more. If it's possible to discuss this matter in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

May 30, 2026

Dealership Rating

Employee Rating

Very pleased with the courteous and professional way I was treated from the moment I checked in until I drove away after the service. was treated from the moment I checked in until I drove away after the service. More

by hammer_sherry

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Marco Barillas

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May 30, 2026 -

Envision Lincoln of Duarte responded

Delighted to hear the service team treated you professionally and courteously from check-in until you drove away. We’re glad we could make the visit smooth and respectful. Please let us know if your Lincoln ever needs further attention.

May 23, 2026

Dealership Rating

Employee Rating

Absolutely flawless visits from purchase to service. I would definitely recommend this dealership to family and friends. I would definitely recommend this dealership to family and friends. More

by ltiffany2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Marco Barillas

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May 23, 2026 -

Envision Lincoln of Duarte responded

We’re grateful you trusted us with your Lincoln Aviator purchase and service and thrilled to hear everything went smoothly. Thank you for recommending us to your family and friends.

May 22, 2026

Dealership Rating

Employee Rating

Highly recommend coming here ! Best Experience at a dealership hands down! Staff is Very efficient and welcoming. Best Experience at a dealership hands down! Staff is Very efficient and welcoming. More

by kaguilar1993

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Marco Barillas

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May 22, 2026 -

Envision Lincoln of Duarte responded

It’s great to know your Lincoln Corsair service visit was efficient and welcoming. Thank you for recommending us; we look forward to helping again soon.

April 22, 2026

Dealership Rating

Employee Rating

Noah helped me out tremendously along with Cici finance department thank you so much for being great. 😊 department thank you so much for being great. 😊 More

by HEAVENLEEFARRELL2

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Marco Barillas, Phillip Finley , Noah and cici

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Apr 22, 2026 -

Envision Lincoln of Duarte responded

We appreciate you highlighting our finance department’s support during your purchase of a used Tesla Model 3. We’re pleased to hear the process went smoothly for you. Thank you for sharing your experience.

April 13, 2026

Dealership Rating

Employee Rating

Car was clean and ready when promised. I was a little surprised a cabin and engine filter could cost that much. But the service was excellent all around. I was a little surprised a cabin and engine filter could cost that much. But the service was excellent all around. More

by MICHAEL.POSSEHL

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Marco Barillas, Phillip Finley , Franklin Hernandez

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Apr 13, 2026 -

Envision Lincoln of Duarte responded

Glad to hear your Lincoln Corsair was ready on time and returned in great condition. We understand the cost of cabin and engine filters can be unexpected and appreciate your feedback. Edgar, Marco and Phillip are available if you have questions about any aspect of your service.

March 30, 2026

Dealership Rating

Employee Rating

Ease of text communication for updates. Ease of text communication for updates. Ease of text communication for updates. Ease of text communication for updates. Ease of text communication for updates. More

by JIMENEZTHERESA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Marco Barillas

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Mar 30, 2026 -

Envision Lincoln of Duarte responded

Thank you for the five-star rating and for highlighting how easy our text updates were. We’re pleased the messages kept you informed during service on your Lincoln Corsair. Please reach out anytime if you need further assistance.

March 02, 2026

Dealership Rating

Employee Rating

It's okay Nice lounge area , especially for those of us who have to stay while car is being serviced . who have to stay while car is being serviced . More

by fishersusan083

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Edgar Rico

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Mar 03, 2026 -

Envision Lincoln of Duarte responded

Susan, thank you so much for your kind words and for taking the time to leave us this wonderful feedback!

February 25, 2026

Dealership Rating

Employee Rating

Work was done correctly and efficiently the first time, thank you envision ford service department. thank you envision ford service department. More

by e.rico1888

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Phillip Finley

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Feb 25, 2026 -

Envision Lincoln of Duarte responded

Thank you for sharing that our service team completed your Chevrolet Suburban maintenance correctly and efficiently on the first attempt. Please reach out when you’re ready to schedule your next service.