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Edgar Rico
Edgar Rico at Envision Lincoln of Duarte

Edgar Rico

Service Advisor

Envision Lincoln of Duarte

1031 Central Ave
Duarte, CA 91010

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4.5
40 Reviews
4.5

40 Reviews

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40 Reviews of Edgar Rico

March 30, 2026

Dealership Rating
Employee Rating

Ease of text communication for updates. Ease of text communication for updates. Ease of text communication for updates. More

by JIMENEZTHERESA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marco Barillas

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Mar 30, 2026

Envision Lincoln of Duarte responded

Thank you for the five-star rating and for highlighting how easy our text updates were. We’re pleased the messages kept you informed during service on your Lincoln Corsair. Please reach out anytime if you need further assistance.

March 02, 2026

Dealership Rating
Employee Rating

It's okay Nice lounge area , especially for those of us who have to stay while car is being serviced . More

by fishersusan083
Recommend Dealer
Yes

Other Employees Tagged: Edgar Rico

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Mar 03, 2026

Envision Lincoln of Duarte responded

Susan, thank you so much for your kind words and for taking the time to leave us this wonderful feedback!

February 25, 2026

Dealership Rating
Employee Rating

Work was done correctly and efficiently the first time, thank you envision ford service department. More

by e.rico1888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Phillip Finley

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Feb 25, 2026

Envision Lincoln of Duarte responded

Thank you for sharing that our service team completed your Chevrolet Suburban maintenance correctly and efficiently on the first attempt. Please reach out when you’re ready to schedule your next service.

February 25, 2026

Dealership Rating
Employee Rating

Excellent and personable service. Very quick too. Appreiate the way they handled me and my auto More

by TLUSC24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marco Barillas

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Feb 25, 2026

Envision Lincoln of Duarte responded

It’s great to hear you received prompt and personable service on your Lincoln Navigator L. Thank you for choosing our service department, and we look forward to assisting you again.

January 29, 2026

Dealership Rating
Employee Rating

Very friendly and knowledgeable. I think it would be helpful to have a “quickie” option for oil changes but appreciate all the extra service we got. More

by lori022660
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marco Barillas

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Jan 29, 2026

Envision Lincoln of Duarte responded

Thanks for sharing your thoughts about your experience with Envision Lincoln of Duarte. We appreciate your business and hope to see you again soon!

January 23, 2026

Dealership Rating
Employee Rating

I wanted to speak to a supervisor left messages as of right now he's never called me back. I'm going to email him next. For all my inconvenience having to continuing call getting information on what my c More

by OFLAMENCO
Recommend Dealer
No

Other Employees Tagged: Edgar Rico

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Jan 28, 2026

Envision Lincoln of Duarte responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Jan 28, 2026

Envision Lincoln of Duarte responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

January 03, 2026

Dealership Rating
Employee Rating

It was pulling teeth to get answers. We had to call our extended insurance to get help. It was definitely an unpleasant experience More

by Dealeralternativesolutions
Recommend Dealer
No

Other Employees Tagged: Edgar Rico

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Jan 07, 2026

Envision Lincoln of Duarte responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Jan 07, 2026

Envision Lincoln of Duarte responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

December 28, 2025

Dealership Rating
Employee Rating

Professional staff, good people, fair deals , huge stock of cars . Definitely recommend people who are shopping for Ford More

by armen1938
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marco Barillas, Phillip Finley

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Dec 28, 2025

Envision Lincoln of Duarte responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

December 26, 2025

Dealership Rating
Employee Rating

Very prompt accurate diagnoses. Always friendly. Helped me keep my eight year old zlincoln running. More

by MORLEYWIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marco Barillas

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Jan 04, 2026

Envision Lincoln of Duarte responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Envision Lincoln of Duarte to be a positive one. Please don't hesitate to reach out if you need anything else.

December 11, 2025

Dealership Rating
Employee Rating

I can in due to a recall and asked to have any updates installed as I was getting messages about an upcoming update overnight, but it didn’t happen. Not sure the updates were made and I continue to get no More

by MBME
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 11, 2025

Envision Lincoln of Duarte responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Envision Lincoln of Duarte. We look forward to having you as one of our valued customers for many more years to come!

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