Edwin Molina-Lopez | Page 2

EDWIN WAS GREAT. HAD ME OUT OF THERE LESS THAN EXPECTED, AND CAR WAS WASHED TOO! AND CAR WAS WASHED TOO! More

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worked with edwin and was very knowledgeable. Took the time to explain everything that was being done to the car. time to explain everything that was being done to the car. More

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Worked with Edwin and he was really helpful explaining the service being done to the vehicle. the service being done to the vehicle. More

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Outstanding Customer Service My mother and I recently visited the Lexus of Greenwich Dealership, to pursue a lease buyout of an expiring lease she had with the dealership. Carlos My mother and I recently visited the Lexus of Greenwich Dealership, to pursue a lease buyout of an expiring lease she had with the dealership. Carlos Villaverde and Alex Ocheguerra seamlessly led us through the process on an expedited timeframe. This is not a service that the dealership receives a significant profit. But it didn't matter. They treated like we were buying a new car, with incredible customer service. They valued the fact that we have been part of the Lexus "Family" for several years and treated us as such. We certified the car ( and received great communication and service from Edwin Molina-Lopez) as they explained the process and benefits of doing so. Needless to say, we couldn't be more pleased with how this all turned out. My mom and I recommend without hesitation the Lexus of Greenwich Dealership and suggest you consider a Lexus for your next purchase. Thank you vey much Carlos and Alex!!! More

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The sales and service staff were great. I had an excellent experience dealing with Kelly Ryder when purchasing my vehicle. She was friendly and knowledgeable. I would recommend her to famil I had an excellent experience dealing with Kelly Ryder when purchasing my vehicle. She was friendly and knowledgeable. I would recommend her to family and friends. More

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Made false statements about my vehicle's condition On 11/21/18 I took my car, a Lexus RX300, to the Lexus of Greenwich service department. Over time the drive belts had stretched, and they would occasi On 11/21/18 I took my car, a Lexus RX300, to the Lexus of Greenwich service department. Over time the drive belts had stretched, and they would occasionally make a chirping sound for about 10 seconds when the car was first started. Usually this is a repair I would do myself, but I wasn't interested in working on my car outside in the cold weather. I was originally quoted about $215 plus tax to have the two drive belts replaced. ($165 for labor and about $50 for both belts) Later in the day, I received a call from Edwin in Lexus of Greenwich's service department. Edwin said that Lexus of Greenwich could not replace the two drive belts without replacing the alternator, because the bolts on the alternator were rusted stuck. Edwin said the replacement alternator would cost an additional $900. Immediately this sounded extremely fraudulent to me. I know my car very well. I usually do all of the maintenance and repairs on it myself. Additionally, I knew that I never had any issues with my alternator, or the bolts associated with it. I picked up my car from Lexus of Greenwich after opting not to have any repairs completed by them. I ended up completing the required repair myself with absolutely no need to replace, or even temporarily remove, the alternator. The bolts on the alternator were fine; I had no issues loosening or tightening them when I adjusted the belt tension. Lexus of Greenwich tried to scam me of $900 by making false statements about my vehicle's condition and the repairs needed. After this experience, I would never consider bringing my car to Lexus of Greenwich for any reason. I would strongly encourage everyone, NOT to go here. More

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