Edwin Opland | Page 7

Edwin was fantastic. From his follow up to his follow through, he alone was the reason why we continued to do business here. Brad had the wrong parts ordered for the runn From his follow up to his follow through, he alone was the reason why we continued to do business here. Brad had the wrong parts ordered for the running boards, so Edwin was able to find the correct parts after they were installed and was able to get this resolved. Kept us updated on each step of the process with appropriate timelines. If anyone is to be modeled for best practices, Edwin is the gold standard. Barbara Choate was fine but after our test drive and agreement to purchase the vehicle, she wasn’t responsive and kept deferring to the sales manager Brad for everything. Brad Staples, the sales manager, was cold and distant. Was not welcoming at all during any of the follow up visits to get the accessories installed on my vehicle. Disappointed with his lack of service and support. Took him 3 weeks to order parts and schedule the install. Not sure why it took that long and he never apologized for the delays nor did he explain why it took that long to get it sorted. Armando, the finance manager, got us through the paperwork quickly. Upsold us on some products in exchange for a better interest rate. That exchange wasn’t the best as it made us feel like we were taken advantage of. Typical sales tactic, not appreciated. Josh Bouffard, met us on the first trip to install accessories. Did not run down any of the parts to validate correct parts and did not provide a timeline for completion. Not sure why we even spoke with him. Totally useless interaction. What’s he there for anyway? Overall, the experience we had at this dealership was 2 of 5 stars. Only because we got a decent price for the truck and Edwin got us sorted out when no one else could. Definitely would not recommend purchasing from this dealership. Service however, impeccable, as long as you work with Edwin. More

by Joshua Fraga Verified Customer Verified Customer

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Excellent customer service, very professional didn’t have to wait for a long time. Thank you!! to wait for a long time. Thank you!! More

by mcrank Verified Customer Verified Customer

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This is the most convenient dealer. They got me in and evaluated in under 1 hour and called me back when the parts arrived. Great service. They got me in and evaluated in under 1 hour and called me back when the parts arrived. Great service. More

by megaffin Verified Customer Verified Customer

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Very satisfied with customer service. Went in for an oil change was was out quick. I highly recommend this location. Went in for an oil change was was out quick. I highly recommend this location. More

by Apaseo89 Verified Customer Verified Customer

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Great service from young Chevrolet. Iam lucky it's close to my work. Thank you Iam lucky it's close to my work. Thank you More

by Rnc714 Verified Customer Verified Customer

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I needed TWO 19" tires for my Malibu Premier. Most places don't have them in stock. He was able to get and have them mounted in a very short time. But best of all , my tire/wheel insurance cove Most places don't have them in stock. He was able to get and have them mounted in a very short time. But best of all , my tire/wheel insurance covered the entire expense just under $600 More

by rdefulio0 Verified Customer Verified Customer

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Great place even after Young sold , same Great people that I have worked with for years. that I have worked with for years. More

by williamboman Verified Customer Verified Customer

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Well I had to talk with supervisor in order to get issue resolved Edwin had me sign on electronically thinking I was just signing confirming my vehicle was being dropped off when in fact I was signing for 5 resolved Edwin had me sign on electronically thinking I was just signing confirming my vehicle was being dropped off when in fact I was signing for 500$+ in repairs will not be returning More

by Marcusm306 Verified Customer Verified Customer

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Best service I have ever received at a dealership. Took care of everything my vehicle needed and some. Will definitely take my vehicle there for every service need from now on. Took care of everything my vehicle needed and some. Will definitely take my vehicle there for every service need from now on. More

by cdrysdale Verified Customer Verified Customer

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Michael super good advisor always super nice And finished the work on time Five stars finished the work on time Five stars More

by mariamtz1985 Verified Customer Verified Customer

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