Elizabeth Kim | Page 2

Stephen was great from the first introduction. .he kept his words by putting me into a car that I love and he did..I love him💪🏿..keep up the good works Stephen .he kept his words by putting me into a car that I love and he did..I love him💪🏿..keep up the good works Stephen More

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Professional On time Very good work Excellent communication Honest Respectful Very good service Be safe communication Honest Respectful Very good service Be safe More

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Very satisfied with Juan and high quality service in the shop. I am extremely happy to bring my vehicle ther for all related service. My sincere thanks to Juan for all his advice and assistance. Vivek R shop. I am extremely happy to bring my vehicle ther for all related service. My sincere thanks to Juan for all his advice and assistance. Vivek Ramana More

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Great experience. Liz is a wonderful person. I will recommend her to all my friends. Liz is a wonderful person. I will recommend her to all my friends. More

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Great dealership, excellent customer service. The entire team at Lehigh Valley Mercedes was very exceptional with there services The entire team at Lehigh Valley Mercedes was very exceptional with there services More

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The rep who I dealt with a few times at this location, I do not want to deal with again. He gave me info for Mercedes tow service. He told me to call and use them and I did. The tow company that they sent, do not want to deal with again. He gave me info for Mercedes tow service. He told me to call and use them and I did. The tow company that they sent, dragged my car and damaged my front bumper. I immediately called Juan and he told me he had nothing to do with that! I explained I have part on video and he didn’t care. He was only concerned about getting the car to the dealership and me paying for the key. I asked that he take pictures of the car., to see any damages. He didn’t at first and when he finally did, he took far away pics. He never made any notations of the event. I asked if I was getting my military discount? In which I have always in the past… He said yes but then when I picked my car up, he told the sales rep, Liz to tell me, No! Liz and I walked to my car and I have malfunction lights that I never had on now. My tire lights on my left side were on and someone broke my cup holder lid and tried to hide it! In addition to arriving at your location, I continuously called to inform Mercedes that I was coming almost an hour away in an Uber sent by urgently (your services).. I explained that there had been some construction and the time jumped up! The secretary who answered the line reassured me that she would wait the few extra minutes and has forwarded my infor to the right party so I can pick my car up… Another lie.. when I arrived , the Uber waited to see if I got in. I knocked on the doors bcs they were locked. I noticed to cars on the other end with headlights and a person on the other end. The person looked my way and they hurried and left. I noticed the door cracked from where they left from and I alerted the cleaner who was inside the customer lounge. He asked how did I get in? I explained how and he said everyone is gone l. Then he said to hold on. I went to the other side where I saw two men who were working on cars and asked them. They had no clue. I turned around and Liz introduced herself! I explained what happened. I showed her all of the calls I made to your location and she was very surprised this happened. No one was informed that I was coming. She did see my paperwork amongst other customers paperwork. I noticed my name along with my number on a sticky note, sitting randomly on the side of the counter with no attachments . Showed it to Liz. She made a few calls and thank god she knew Juan’s number, otherwise I would have had to pay $100 to get back home in an Uber.. She saved the day. I need my car situation to be addressed. I do not want to hear a oh it’s not my fault! My car was in Mercedes Benz possession and This is no way to treat any customer . More

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Great to do business with, always upfront on pricing and very friendly. I would highly recommend this dealer. very friendly. I would highly recommend this dealer. More

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Very courteous and friendly staff, explain things well both before and after the service appointment. Easy loaner program. both before and after the service appointment. Easy loaner program. More

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Very pleasant professional and courageous staff. They go above and beyond their duties to make sure you get the vehicle you want and at the very competitive price. This is my fourth Benz at the same They go above and beyond their duties to make sure you get the vehicle you want and at the very competitive price. This is my fourth Benz at the same dealer for a reason. More

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Service is outstanding. Very helpful. Even got a loaner! Very positive experience. Car returned same day. Very helpful. Even got a loaner! Very positive experience. Car returned same day. More

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