Elizabeth Nosaka | Page 4

I was in the Chicago area for a serious family situation the day after Thanskgiving of this year. I went in to get my Starlink emergency services icon looked at. Normally when it's all "functional" it's lit the day after Thanskgiving of this year. I went in to get my Starlink emergency services icon looked at. Normally when it's all "functional" it's lit up to green, instead it's been lit as red. The problem was solved thanks to a wonderful customer service advocate from Starlink and the Hawk Subaru Service Manager, Kelvin Nunez. Kelvin gave an explanation and a reasoning to the problem along with assurance that it's super minor and an easy fix. These two folks are the only ones deserving of any sort of thanks and appreciation from me. I walked in for the third time after being on the phone with Starlink for almost an hour at this dealership and thought that the next person I would speak to would be of total assistance to me. I've had great experiences with Subaru thus far, especially before purchasing my first Subaru however this was an utter fail and a sucky xxx person decided to play with my time and not do much of helping me. I encountered a salsesman by the name of Elizabeth Nosaka or Liz at the front of the dealer. Not only was I gaslit by this so-called customer advocate, but I was questioned about where I purchased my car and why I was in Illinois. All of this pertinent information has nothing to do with you figuring out my issue and fixing it so that I can go on about my day. Never have I ever been to any dealership of any kind and been this racially profiled before. I truly believe that Subaru is a fine corporation but the behavior and service I received overall was xxxx poor at best and I do not appreciate this at all from this particular dealership. Liz did not listen to understand me or what the representative from Starlink. She just wanted to respond and get me out without actually helping me. I get it, it's the day after a holiday. You're probably pissed that you're working. Boo hoo. Most of this country is working class, same xxxx different year. You're job is to provide service to people who have a car. If you do not want to provide that service to a customer, find someone else who will do the xxxx job. I will never recommend or come to this dealer for anything else. Again, the Starlink representative who I spoke to which was on a recorded line if anyone at this dealer would like to check on the records. Also, another big thanks to the service manager Kelvin! Thank you so so much for being a decent person and solving my issue. The world would be so much better if people treated EVERYONE equally. More

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My experience was excellent Elizabath and Chris treated me how a customer should be treated with respect and curtesy, thank you I’m very happy so far. . me how a customer should be treated with respect and curtesy, thank you I’m very happy so far. . More

by VEGADELIA Verified Customer Verified Customer

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Their service department is horrible. I have brought my vehicle in four times over the past year for various service needs. Three of the visits left me very dissatisfied. They say one thing, but do not d vehicle in four times over the past year for various service needs. Three of the visits left me very dissatisfied. They say one thing, but do not do what they say. Lies, lies, lies. Their sales dept. is good, but their service department ruins anything good about this dealership. Beware of their Service Dept.! More

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Elizabeth was very helpful. On our first visit we test drove three different vehicles. On our second visit she walked us through all of the car’s features. The business manager processed our paperwork qui drove three different vehicles. On our second visit she walked us through all of the car’s features. The business manager processed our paperwork quickly and efficiently. It was a great car buying experience. More

by KLEHOCKY Verified Customer Verified Customer

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Most of the staff is very professional and accommodating. The facility was clean. The purchase process was quick and painless. The vehicle was clean and ready as promised. The facility was clean. The purchase process was quick and painless. The vehicle was clean and ready as promised. More

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helpful everyone was friendly and helpful went out of there way to make feel welcome. the showroom was clean and bright. i would highly recommend this deal everyone was friendly and helpful went out of there way to make feel welcome. the showroom was clean and bright. i would highly recommend this dealership. More

by PCARLEY Verified Customer Verified Customer

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We were very impressed with how the sales person and manager interacted with us. They were kind and straightforward with prices and available deals. They kept in contact with us and were not pressing us manager interacted with us. They were kind and straightforward with prices and available deals. They kept in contact with us and were not pressing us to make a decision as we contemplated other deals. More

by RAYMONDTOMAC Verified Customer Verified Customer

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Quick and reliable service. They were very friendly and informed the entire way. I really appreciate them giving back to nurses during this time of need. informed the entire way. I really appreciate them giving back to nurses during this time of need. More

by GAZAREK421 Verified Customer Verified Customer

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We have had a good experience with the sales staff both times we have purchased a vehicle from Hawk Subaru. Liz was great at working with us and Rocco and Shaun were great too! Erin responded quickly to al times we have purchased a vehicle from Hawk Subaru. Liz was great at working with us and Rocco and Shaun were great too! Erin responded quickly to all of my internet questions!! More

by WOLVERINE433 Verified Customer Verified Customer

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Fastest sales experience. No hassle. From Test drive to key in hand was great! Chris, and all of the staff were very helpful. A follow up call from Brittany to set up a visit to answer any extra follow up key in hand was great! Chris, and all of the staff were very helpful. A follow up call from Brittany to set up a visit to answer any extra follow up concerns was a surprise. They stick with you throughout the process and beyond. Thereis service isnt over after the sale is done. We are first time Subaru owners and are grateful and appreciative of the experience. More

by NFROST83 Verified Customer Verified Customer

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