Elle Anderson | Page 11

I was told my car would be ready in one hour. I have a 45 minute drive to the dealer. I understand that you were short of help when a mechanic called in sick. However, the front desk lady should I have a 45 minute drive to the dealer. I understand that you were short of help when a mechanic called in sick. However, the front desk lady should have left the customers know that. I could have left my car overnight instead of sitting in the lobby for 1 1/2 hours. I was watching the mechanic as he kept walking away from my vehicle and working on another car. Just communicate with your customers. The service manager then jumped in to help. Hopefully my next experience will be a better one. More

by CJANDPJ0 Verified Customer Verified Customer

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Very nice to work with and kept me informed on how to job was going and also completed the job in a timely manner was going and also completed the job in a timely manner More

by spriem65 Verified Customer Verified Customer

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Paola was seriously the best. she was so friendly and nice and actually made the process easy without making me feel dumb for not being a mechanic. I wish all car mechanics were a she was so friendly and nice and actually made the process easy without making me feel dumb for not being a mechanic. I wish all car mechanics were as great as she was. More

by amandamarie1 Verified Customer Verified Customer

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Great customer service. Very friendly and helpful staff. They had the car I wanted at a fair price. Very friendly and helpful staff. They had the car I wanted at a fair price. More

by fabricgypsy Verified Customer Verified Customer

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Took care of the problem with my vehicle in a timely fashion. Service writer kept me informed on vehicle status. fashion. Service writer kept me informed on vehicle status. More

by vicki.teale Verified Customer Verified Customer

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Friendly, courteous, and professional service advisors, but I'm incredibly frustrated with the how the service department handled my 2021 Palisade that developed the known engine problem with carbon buildu but I'm incredibly frustrated with the how the service department handled my 2021 Palisade that developed the known engine problem with carbon buildup. There is a process to get the engine replaced under the powertrain warranty, which begins with an oil consumption test. The initial oil replacement is part of the warranty and is paid for by Hyundai. I was charged for the oil change, and then told after the 1000 miles that the car was not consuming excessive oil. Well, turns out that it was. Constant check engine light problems with no resolution. Inability (or lack of desire) to aggressively pursue what should be Hyundai extended warranty work (the full Hyundai warranty wrap that covers about everything up to 114k miles was purchased). Paid out of pocket for repairs that should have been covered. Known issue regarding suspension wear that would have been warrantied within 36k miles - I was told there was no problem until after that mileage passed, then they recommended replacement of a rear shock at my cost. Failure of a rear backup sensor that should have been covered under warranty - told it was corrosion that caused it and corrosion isn't covered. I wound up trading the vehicle in on a new 2025 Palisade with a different dealer. Hoping to have better luck with the 2025, as my family and I love our Palisade, but I'll look for service at a different Hyundai dealership. More

by Purduecoz Verified Customer Verified Customer

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It would have been nice if when I submitted my appointment online someone would have reached out to me letting me know the other things I wanted looked at would have to be a separate appointment. appointment online someone would have reached out to me letting me know the other things I wanted looked at would have to be a separate appointment. I got to my appointment and that is when the associate told me I need to make a separate appointment for those other things. I wanted to have someone look at my alignment as my tires squeal anytime I’m just backing up and turning my wheels, the charging port on my council gets extremely hot and my drivers side floor mat needs to be fixed. The snap broke that holds the mat in place. More

by buko70 Verified Customer Verified Customer

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Very professional. Continued excellence. I will buy my next car from this dealership. Just let me know when the Hyundai Santa Cruz comes out with a hybrid model. Continued excellence. I will buy my next car from this dealership. Just let me know when the Hyundai Santa Cruz comes out with a hybrid model. More

by MICHAELYOUSO Verified Customer Verified Customer

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Super salesman! Super selection! Super follow-up help! Super lucky me! Thank you for everything! Super selection! Super follow-up help! Super lucky me! Thank you for everything! More

by donnabrandell Verified Customer Verified Customer

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It was Friendly and quick service! Very helpful and knowledgeable. Easy in and easy out. Very helpful and knowledgeable. Easy in and easy out. More

by jodivezina1 Verified Customer Verified Customer

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