Em Hakopyan

Suzy is an absolute gem! Extremely knowledgeable, warm, customer obsessed, and just an absolute pleasure to work with. I only wish everyone in the world was like her. I might Extremely knowledgeable, warm, customer obsessed, and just an absolute pleasure to work with. I only wish everyone in the world was like her. I might just buy another car just to deal with her again! More

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EM is the brightest star at Calstar and MB. For context, I have done at least 100 vehicle purchases both private, big dealerships and virtual (like Caravana etc). I was looking for a VERY SP For context, I have done at least 100 vehicle purchases both private, big dealerships and virtual (like Caravana etc). I was looking for a VERY SPECIFIC Tesla with specific options, colors, year, and ownership pedigree with no accidents. One call to EM and within 3 hours, I was Driving out with a spectacular vehicle. All paperwork, All questions, All accounting; All financing and All Detailing were completed beyond anything EVER experienced previously. As her client, she listened, responded and Delivered. She is polished, professional and highly effective. Her dedication to details and perfection, reflect a high level of attention to all details and requests. She is the TOP of her profession and easily the most talented salesperson that I have worked with. Her communication and packaging was superb. She had the vehicle prepared and ready. She coordinated financing, registration and insurance matters flawlessly! Her success is not an accident and she is clearly on a sting career path. While there some Of her clients came to visit and all had only positive compliments about her service. She is her own brand and her proficiencies excel in all areas. My trust in her was well placed. The after-care was impressive. This is a real review and I felt compelled to offer a summary of purchase her. Calstar is a brand, without EM there is no nexus or relationship. Since then, I have referred many others to her and everyone equally shares in our appreciation of everything she does above and beyond anyone else. Well done EM, I wish you higher and greater success in all ways possible. I’ll be buying from you for a long time. More

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We saw Armen’s Instagram page - DrivenByArmen and knew immediately that he is the guy to go to when it comes to purchasing Mercedes. And needless to say, his professionalism made purchasing our Mercedes a immediately that he is the guy to go to when it comes to purchasing Mercedes. And needless to say, his professionalism made purchasing our Mercedes a breeze. More

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As a first-time Mercedes-Benz owner, I had a fantastic experience leasing my vehicle from Calstar Motors. Em, Suzy, and Armen were all incredibly helpful and made the process smooth and enjoyable. They to experience leasing my vehicle from Calstar Motors. Em, Suzy, and Armen were all incredibly helpful and made the process smooth and enjoyable. They took the time to understand what I was looking for and helped me get the car I truly wanted. Highly recommend their team for anyone considering a Mercedes-Benz. More

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If you're buying a car, stop what you're doing and ask for Em at Calstar. Seriously. I’ve never had such a seamless, human experience buying a vehicle. Em was efficient, knowledgeable, and somehow made t for Em at Calstar. Seriously. I’ve never had such a seamless, human experience buying a vehicle. Em was efficient, knowledgeable, and somehow made the whole process feel easy, but what really stood out was how I was treated. Not like a customer. Like a friend. She listened, anticipated my needs, answered every question with patience, and never once made me feel pressured. It was clear from the first handshake to the final signature, Em truly cares. I left not just with a car I love, but with total confidence in my decision thanks to her. If you're reading this and thinking about working with someone else, don’t. Em is the only person I’ll ever buy a car from again. She’s that good!!! More

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Em helped me out and was a delight. She explained everything thoroughly and made me feel comfortable. I appreciate the excellent customer service. She explained everything thoroughly and made me feel comfortable. I appreciate the excellent customer service. More

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It is a very nice dealership and Suzy was very help full to me , which i appreciate it. to me , which i appreciate it. More

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It was a pleasure to work with Suzy purchasing my S class . She was very professional ,polite and knowledgeable . She was very professional ,polite and knowledgeable More

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My experience at Calstar was fantastic. I was provided with great service and a fantastic deal. Easiest car buying experience I was provided with great service and a fantastic deal. Easiest car buying experience More

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I was looking for a rather specific deal and Em helped make sure that I found exactly what I needed while providing amazing service. make sure that I found exactly what I needed while providing amazing service. More

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