Emanuel Harper

Bottom line, I love the Volvo XC40 Recharge that I purchased from Easterns and I had excellent experiences with all five Easterns employees that I interacted with during the process. However, caveat e purchased from Easterns and I had excellent experiences with all five Easterns employees that I interacted with during the process. However, caveat emptor still applies to buying cars from any dealership. Pros – I found the advertised car to be in top condition as expected from the 50+ photos plus description that were posted online; I was able to conduct an extended test drive (about 30 minutes); I was able to purchase the car at the exact advertised price; I was able to leave the dealership the same day with the car; as mentioned above, all the employees were pleasant throughout the process. Cons – The trade amount settled on was below the value range that I received via the online quote system; a system glitch indicated that there wasn’t a documentation fee for this vehicle, while in fact, I did have to pay the $799; Lojack was installed and added $1,000 to the price but was quickly removed when I insisted; due to multiple delays that were clearly in the dealership’s control, it took six hours to buy the car – it could/should have been done in one hour; a mistake on the deal paperwork caused wasted time, effort, and an extra trip to the motor vehicle office; the vehicle’s system software wasn’t released and reset from the prior owner which would have caused unnecessary expense and effort had I not found the prior owner’s email address and requested (and received) an in-app release for ownership of the vehicle. I would not hesitate to purchase from Easterns again after conducting the same prior diligence on a specific vehicle. Just remember caveat emptor! Top three tips for Easterns: 1) price vehicles fairly and offer any extras available, but stop trying to force pad profit on vehicles, 2) be sure to software release/reset vehicles from prior owners – every manufacturer has a difference procedure, this is really critical with selling/buying used modern cars, 3) use an AI agent to scan all deal paperwork to ensure accuracy prior to finalizing a deal and submitting to various agencies – this will save considerable time and headaches for all parties. Follow these three tips for the happiest customers in the business! More

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I had a great experience purchasing my vehicle from this dealership. The entire process was smooth, straightforward, and stress-free. The staff, especially Emanuel, was friendly, professional, and took the dealership. The entire process was smooth, straightforward, and stress-free. The staff, especially Emanuel, was friendly, professional, and took the time to answer all of my questions without making me feel pressured. They were honest about the vehicle, transparent throughout the buying process, and worked hard to help me find a car that fit my needs and budget. The vehicle was clean, exactly as described, and ready to drive home. Buying a car can be overwhelming, but they made it a positive experience from start to finish. I would definitely recommend this dealership to anyone looking for a reliable vehicle and excellent customer service. Thank you for making the process so easy! More

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Todd, Jay and EMANUEL were amazing! They were able to put me in something after working their best. Even though the process was long it was worth it and they kept me laughing the whole They were able to put me in something after working their best. Even though the process was long it was worth it and they kept me laughing the whole time. Go see them!!! More

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Emanuel and all the managers were absolutely amazing. They helped me get into a car I’ve been wanting for awhile. They had answers to every questions and were beyond friendly and knowledgeable. I highly They helped me get into a car I’ve been wanting for awhile. They had answers to every questions and were beyond friendly and knowledgeable. I highly recommend using them!! More

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The staff here are friendly and with my challenging credit and low down payment they worked hard to put me in a vehicle! credit and low down payment they worked hard to put me in a vehicle! More

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Real simple and helpful. Allow test driving. Really kind and nice salesman. Definitely will recommend Allow test driving. Really kind and nice salesman. Definitely will recommend More

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They were able to find something within my budget and personality. I would definitely recommend a friend (: personality. I would definitely recommend a friend (: More

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Very helpful. Told them all my information what I was looking for what I could do and they made it happen. Told them all my information what I was looking for what I could do and they made it happen. More

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Jay and Charles are a great help and extra friendly to work with very professional work with very professional More

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Work with you through every step and are very respectful. It was my first time buying a car and they were patient and helpful with every step. It was my first time buying a car and they were patient and helpful with every step. More

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