Emily Ferrian

Very disappointed with my last visit. I had called to change my appointment due to an unexpected funeral. I explained the the situation and then realized that due to my work schedule (Sch I had called to change my appointment due to an unexpected funeral. I explained the the situation and then realized that due to my work schedule (School District) Monday trough Fridays 5:30am-2:30pm, it would be the only day I could drop off my vehicle since I was off for MEA break and this last minute funeral. I explained that I would be waiting at 7;00am to drop off my vehicle but would request a Loaner so I could leave immediately for the funeral. I arrived at approximately 6:50am and was the first in line. I waited patiently in my truck and watched the service writer through the window as she conversed with the mechanics and others. At approximately 7:08am she finally let me in to the reception bay. I did not get upset but continued to explain my situation and eagerness to depart for the funeral. I politely asked for the loaner I had requested and was told I did not have one scheduled. Although I was very disappointed with this news, I requested to reschedule for another day due to my hurried schedule of the funeral. The service writer stated that all she had to do was to check with the person who handles the loaners and that she should be in any minute. She asked me to wait in the waiting room and so I did. However, “any minute” became 1hr+ and after 8am. I was stuck and had no other choice but to wait. I then learned that the term “Loaner” was another word for “Rental”. Again what was I to do? I had no choice but to pay for the “Loaner” and get to the funeral where I was tasked to prepare the funeral lunch for 300+ attendees. Later I received a call that the I could pick up my truck before 5:00pm. When I arrived, I found out that no work had been done on my Brakes (front or back), nor was the Onstar module repaired, nor was the Brake-light(drivers side), However, I was told that parts needed to be ordered for all of the aforementioned. I was billed for the brake checks, which I had already paid for prior upon my last oil change/service. I was also charged for a check on the communication module and of course the so called ‘Loaner’. I had this appointment scheduled for weeks prior and stated the service needed as advised at my last oil service. I was very disappointed that the service writer could not find the supposed notes from my last service check. It would have saved me so much time and money. I recently received a call from this service writer and she stated that the module was in and we could schedule the appointment now to get the change out done. When I asked if the parts for the front and back brakes were in she seemed confused with the question. Then she said “oh, yes, we can do those also but you will have to leave it with us for 2days or so.” I then asked her what about a “Loaner” since I am having $2000.00 work performed and $3000.00 if I were to have the brake light replaced as well... She then stated that I would have to pay for the “Loaner” as I had before. This left me very dissatisfied and I calmly stated that I would call back to schedule an appointment. However, I am not very confident that your service department cares as they should about retaining my business and tomorrow I may be researching my options to get the work performed on my vehicle. With respect, Tommy Sablan More

by tommysablan Verified Customer Verified Customer

Print

Emily and Eric were very helpful! My wife's car had an unrepairable leak in the sidewall of her tire. They had new tires the next day and squeezed us in so she would be safe. Top notc My wife's car had an unrepairable leak in the sidewall of her tire. They had new tires the next day and squeezed us in so she would be safe. Top notch! More

by PRICEISRIGHT2002 Verified Customer Verified Customer

Print

I have always loved Mills GMC; I always am greeted with a smile and such friendly and caring staff. Service staff are excellent and always thorough. I definitely recommend this dealership to family and frien smile and such friendly and caring staff. Service staff are excellent and always thorough. I definitely recommend this dealership to family and friends! More

by jalapenohoney01 Verified Customer Verified Customer

Print