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Eric Carpenter
Eric Carpenter at Spitzer CDJR Mansfield

Eric Carpenter

Detail Specialist

Spitzer CDJR Mansfield

1777 W 4th St
Ontario, OH 44906

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4.5
10 Reviews
4.5

10 Reviews

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10 Reviews of Eric Carpenter

April 01, 2026

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Employee Rating

Everyone I dealt with today was wonderful as well as made sure everything was taking care of with my jeep. More

by STROUB.KELLY
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Greg Gilliam, Parker Laws

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Apr 01, 2026

Spitzer CDJR Mansfield responded

It’s great to hear our service team took excellent care of your Jeep Grand Cherokee today and made sure everything was handled smoothly. We appreciate you choosing us and sharing your positive feedback.

March 16, 2026

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Employee Rating

Told them rear wiper blade needed replaced they never even looked at it makes me wonder if they checked anything ford checks on a general service ford in Ashland has better quality service and more polit More

by SATURNINAROSARIO
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Greg Gilliam

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Mar 21, 2026

Spitzer CDJR Mansfield responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.

Mar 21, 2026

Spitzer CDJR Mansfield responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.

March 14, 2026

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The people that are very friendly and very helpful every time I come here they get stuff accomplished that I need done and I appreciate the work they do More

by zippoman1942
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Gilliam, Terry Workman, Dianna Greene, Megan Nothacker

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Mar 14, 2026

Spitzer CDJR Mansfield responded

It’s great to know our team consistently delivers friendly and helpful service for your Jeep Compass. Thank you for trusting us, and we look forward to your next visit.

March 12, 2026

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Employee Rating

They are always very helpful. They answer questions and take the time to explain. Thank you More

by kjensen01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Gilliam

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Mar 12, 2026

Spitzer CDJR Mansfield responded

We appreciate you noting that our team took the time to answer questions and explain every step during your Jeep Cherokee service. Thank you for sharing your experience. We look forward to assisting you again.

February 25, 2026

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Employee Rating

Andrew did everything he could to get my jeep back on the road. He renewed my faith not on my in customer service but also with your organization after a previous bad experience during the pandemic. Thank More

by gailRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Hamm, Greg Gilliam , Andrew

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Feb 25, 2026

Spitzer CDJR Mansfield responded

We’re glad Greg could get your Jeep back on the road and restore your confidence after that earlier experience. We appreciate you trusting us again and look forward to helping you down the road.

February 19, 2026

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Employee Rating

Great service, friendly people, clean environment , and great snack bar. Price for oil change is better than most places More

by LAWSONSTEPH91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Gilliam

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Feb 19, 2026

Spitzer CDJR Mansfield responded

Thank you for sharing your positive experience with your Jeep Grand Cherokee oil change. We’re delighted our clean environment, friendly team, and snack bar made your visit enjoyable. We appreciate your trust in our service pricing and look forward to helping you again.

October 01, 2025

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I was surprised that after getting new tires that no caps was put on the air ports , plus my jeep was not washed. More

by BRUBAKER104
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Pope

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September 27, 2025

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Employee Rating

Very friendly and on time very satisfied by their work will go there again for service More

by holly_jaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 30, 2025

Spitzer CDJR Mansfield responded

It is great to hear back from a satisfied customer who wishes to return because of the great experience we delivered. We look forward to welcoming you back when the time comes.

September 27, 2025

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Employee Rating

Diagnostics are great. Service is performed professionally and efficiently. Employees are courteous and service is great. More

by KARENHOPEGROVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Gilliam , Steven Edwards Jr, Joshua Pope, Timothy Wolford

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Sep 30, 2025

Spitzer CDJR Mansfield responded

Your review is valuable to us, so we thank you for taking the time to write to us Karen. Feel free to visit us anytime you may need automotive service, it would be our pleasure to assist you again.

September 11, 2025

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Employee Rating

They got me scheduled in a timly manner. I thought the service was great. I would go back again. More

by Kelly.weber562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Gilliam , Jessica Adams, Timothy Wolford

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Sep 16, 2025

Spitzer CDJR Mansfield responded

Our team does their best to schedule our customers at times that work best for them to get their vehicles serviced. It is wonderful to hear you would come back to visit us for your future automotive care. Thank you for leaving us your perfect rating, Kelly!

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