Eric Everly

Most of the people I dealt with at this dealership were excellent. One not so much. excellent. One not so much. More

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We’ve now bought or leased three cars from the team at Southwest. They are friendly, but more than that they didn’t try to drop unwanted “packages” at the last minute. No back and forth arguing over a f Southwest. They are friendly, but more than that they didn’t try to drop unwanted “packages” at the last minute. No back and forth arguing over a few hundred dollars. An “honest, he’s our best price.” More

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Avoid this dealership at all costs. The financing dept tried to screw us for $4.100.00 with a VERY vague and possibly criminal "warranty" entry. The salespeople DID NOT know their produ The financing dept tried to screw us for $4.100.00 with a VERY vague and possibly criminal "warranty" entry. The salespeople DID NOT know their products AT ALL. My wife has extremely bad psoriatic arthritis in her hands, she made it VERY VERY clear that she HAD to have a steering wheel heater, they swore up and down that the K5 she wanted to buy had a heated steering wheel, but they kept her distracted during her test drive each time she asked about it. After we signed she asked again how to turn it on and the (salesguy with tiny hands that kept looming over my shoulder in a very demeaning posture until I signed) said "oh, that model doesn't have that option, but you can get one that wraps around the steering wheel on Amazon for like $35.00".........WHAT?????? We since filed complaints and got our $4,100.00 back (screw you Eric). The way this "sales team" hovered over us with their arms crossed in an almost threatening manner and the way they constantly tried to control the narrative (especially when asked for clarification on something) reminded me of the characters from "The A-Team" tv show or some military buddies trying to "run the place", except for their Mr. T, he was a tiny joke of a man with little hands and he walked on his tippy toes lol, he is also the one that acted like he wanted to control us. I'm disgusted that KIA doesn't care enough about their buyers to hold dealerships up to their "proclaimed" standards; although this IS the same manufacturer that makes you pay for spare tires, use of remote features etc. Ultimately this is YOUR fault (owners of SW KIA). We have many nice cars across my family and NONE of us will buy from any Southwest dealership ever again. More

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Very friendly. They went out of there way to help! Thank you!! Car was very clean. They went out of there way to help! Thank you!! Car was very clean. More

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Had a truly good experience from start to finish, no complaints. And my Sportage is AWESOME! complaints. And my Sportage is AWESOME! More

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Antoine is awesome! He's our go to guy and Mauricio and Eric are always helpful and completely transparent and understanding to our needs. These 3 men are absolute ASSET He's our go to guy and Mauricio and Eric are always helpful and completely transparent and understanding to our needs. These 3 men are absolute ASSETS! my wife and I have bought all our vehicles from your dealership and have always been take care of! Thank you! More

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Upfront and quick. The salesperson Ross was extremely helpful and knowledgable. I have bought many vehicles. This was best experience ever. The salesperson Ross was extremely helpful and knowledgable. I have bought many vehicles. This was best experience ever. More

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Large enough for a good cross section of Tellurides and small enough for a very personal buying experience! small enough for a very personal buying experience! More

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SOUTHWEST KIA OF ROCKWALL IS THE BEST DEALERSHIP I HAVE EVER BOUGHT A CAR FROM. I KNOW THIS BECAUSE THE LAST THREE VEHICLES I'VE BOUGHT HAVE BEEN FROM THERE, AND I'VE DEALT WITH THE SAME GREAT STAFF, NOTAB EVER BOUGHT A CAR FROM. I KNOW THIS BECAUSE THE LAST THREE VEHICLES I'VE BOUGHT HAVE BEEN FROM THERE, AND I'VE DEALT WITH THE SAME GREAT STAFF, NOTABLY ERIC & QUEENIE, WITH FEW NEW FACES. THAT SAYS THEY NOT ONLY TAKE CARE OF US, THE CUSTOMERS, BUT THEIR EMPLOYEES AS WELL. THAT'S A QUALITY PLACE IN TODAYS WORLD. I'M DEFINITELY BUYING MY NEXT CAR THERE! THANKS SWOR!! More

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Believe his name is Nathan. Helpful, efficicieny, good family man, very nice .went for oil chsnge and wash Helpful, efficicieny, good family man, very nice .went for oil chsnge and wash More

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