Eric Herzog | Page 7

Excellent Service I had a very nice salesman who was informative and helpful. He made sure I was taken care of the whole way through the buying process. Finance was a I had a very nice salesman who was informative and helpful. He made sure I was taken care of the whole way through the buying process. Finance was also friendly and detailed in explaining. More

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Enjoyable experience! Michael Scholl is very professional and well versed in pointing out the benefits of the vehicle we purchased. He walked us through the process with ea Michael Scholl is very professional and well versed in pointing out the benefits of the vehicle we purchased. He walked us through the process with ease, and made sure we were comfortable. Just a great buying experience. More

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Don't Do It If I could give this place a ZERO I would. This place has been an absolute NIGHTMARE to deal with. Mondy 2/18/19 I went to purchase a vehicle, I arriv If I could give this place a ZERO I would. This place has been an absolute NIGHTMARE to deal with. Mondy 2/18/19 I went to purchase a vehicle, I arrived around 1pm & fought to get good insurance for hours so I didn't sign the papers until approx. 6pm. The place is 1 hour from my home in Harrisburg and it was about 55mi away. Before getting home I got gas and stopped by Wal-mart to get something to clean the seats because the car was honestly filthy inside and they said they would clean it but... that's a whole different story. Turned the car on to leave Wal-mart and the check engine light was on (about 8:30 pm). I read the manual and tried to remedy the problem but nothing worked so I called the dealership and told them I was coming tomorrow to return it and the lady hung up on me, I called back and the "We are closed" message was put on 5 minutes before close ... I took it to Auto Zone as soon as they opened the next day and they found 3 alerts for a p0420 code so I went to the dealership with the info in hand and told them I don't want the vehicle anymore and they basically said "well you bought it as is we can't really do anything but let us take a look at it for you, it SHOULD be a good car for you after we fix it." They said since it’s a GMC they will take it to a GMC dealer. I left with a loaner car and I was home by 12:20pm. I called them today 2/20/19 to ask for info about the place they took my car to and Kendra was very reluctant to give it to me saying "they are closed today" several times before finally giving me the info. I called the place that they supposedly took it to yesterday and they have no record of it and the salesperson couldn't locate the keys. He even asked me why they would bring it to them H&H Chevy & Caddy Dealer in Shippensburg (15.3mi 25mins away) when there is a GMC dealer like 5 minutes away (2.5mi. 8mins away). Of course I have no idea why. I honestly suspect that they disconnected the battery in the vehicle prior to my test drive to make the engine light go away and my 55mi. drive home was just enough for the car's computer sensors to come back on and illuminate the light. Safe to say I do not like this place but I am not going to rest until the matter is dealt with to my liking as soon as it is handled I will NEVER go back. If you do decide to go (I highly advise you don't) know this: 1. They are liars 2. The salespeople don't really know the products they are trying to make you buy (Zurich shield warranty) they tell you whatever makes it sound good enough to buy. Bradley Shoop said they would go as far as repainting the car & even reupholstering a seat if needed but that's not the case Finance manager Eric told me they just try their best to help that's all 3. They will say they knock the price down on the warranties to help you out or whatever but they do it as they please some people pay half price some pay quarter price 4. No haggle price is a joke & honestly they might be selling you a car with a problem have a mechanic come check it out with you. More

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Friendly and helpful! Everyone was friendly and helpful and two individuals that I worked with directly - Bradley and Jeffrey - were a pleasure to work with. Thank you for Everyone was friendly and helpful and two individuals that I worked with directly - Bradley and Jeffrey - were a pleasure to work with. Thank you for making this car purchase a pleasant experience! More

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Awesome experience I recently bought a RAV4 from Andrew Papoutsis and Eric in financing. Both were professional and helpful. I will def be back to see you guys for my ne I recently bought a RAV4 from Andrew Papoutsis and Eric in financing. Both were professional and helpful. I will def be back to see you guys for my next veh purchase. Thank you , Sean Ruane More

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Best dealership I’ve worked with I’ve been in the market for buying a newer car and had visited a couple of dealerships before coming into Fitzgerald and was blown away. I was working I’ve been in the market for buying a newer car and had visited a couple of dealerships before coming into Fitzgerald and was blown away. I was working with Michael Scholl and he was so through with going over the vehicles I was looking at. He answered all of my questions I had and most important to me was he was not your typical pushy sales person. He was very down to earth and genuine. He helped the process go so smooth and easy when I decided to go ahead and purchase a car. I will hands down come back next time I’m in the market for another car and would recommend them to anyone! More

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Great Experence wonderful salesman! James was a great salesman to deal with he does not use the high sales attitude and is down to earth to talk to which I like. He was there for me to a James was a great salesman to deal with he does not use the high sales attitude and is down to earth to talk to which I like. He was there for me to answer any questions we had and the sale went smooth this dealership is lucky to have this top notch employee! Thank you to James and the others at this dealership making this a place I will look to buy again! Worth the far travel for us! More

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Stress Free, Quick & Easy! My mom purchased a 2016 highlander in August of 18. It was the first toyota in our family. The experience was amazing with how up front the staff was My mom purchased a 2016 highlander in August of 18. It was the first toyota in our family. The experience was amazing with how up front the staff was and how quickly we went through the process. Fast forward to December of the same year. I was looking to retire my 26 year old ford ranger and after driving moms highlander, I had fallen in love with toyotas. After some searching i found the perfect Tacoma online and went to find it at the dealership. After searching the lot and not being able to spot it, Jeff came walking up and asked if he could help me out. We found the truck and took it for a test drive. He was very knowledgeable on the features of the truck and the then current programs toyota was offering. We worked to get the financing to suit my needs and he even offered to drive it to my house so I could avoid finding a way to get my ranger home. Looking forward to the many miles to come! More

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Upfront in everything! Professional and polite, upfront and helped make the purchase as plain less as possible! Would recommend to friends and family! Great selection and ch Professional and polite, upfront and helped make the purchase as plain less as possible! Would recommend to friends and family! Great selection and choices! Thanks again! More

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Good experience the whole way around. I had seen the Truck I purchased online earlier in the day. I must say that my wife and I had been wanting to buy a Used truck but we were trying to h I had seen the Truck I purchased online earlier in the day. I must say that my wife and I had been wanting to buy a Used truck but we were trying to hold off for a couple of months more. I mentioned that Fitzgerald had this truck and it was set up about the way we wanted. It also helped that the price was one of the best I had seen in our area for quite some time. We decided to just stop in and take a peek at it but hoped that we could sneak in and out without actually talking to someone. Wrong guess, guess again. Within just a minute here comes a salesman. Now I personally sold new and used cars and trucks at another local dealership so I am probably not the best customer. Mike came out and greeted us and I found him to be very likable from the start. We talked about the truck I was looking at and to his credit he did offer me the information about the New inventory on the lot that could end up being available for a somewhat similar value. I informed him then that I had sold Ford trucks and thank you but This F-150 is what I'm looking for and explained the reasons to him. After the test drive we came back into the dealership and I let him and Joel know that I wanted to just see the best deal and what my additional terms were and we would go from there. Needless to say the no haggle price makes life easier and we agreed to terms. Eric in the finance office had everything ready and got us in and out very quickly. I have to say that I was a salesman, then a sales manager, then a finance manager when I was in the car business and the process here at Fitzgerald in Chambersburg was very quick and for that I will gladly come back again when I need another vehicle. we were in and out in about 2 hours. Thank You guys. Job well done More

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