Eric Herzog | Page 9

Customer Service above and beyond!!!!! I can not express how professional and courteous Eric Herzog is. He is an outstanding asset to the Fitzgerald team. My credit is not in good shape an I can not express how professional and courteous Eric Herzog is. He is an outstanding asset to the Fitzgerald team. My credit is not in good shape and the thought of purchasing a new car seemed out of reach but Eric was able to get me financed and took on the task of dealing with my ex-husband's family to get the release of the title for my existing vehicle. Not an easy task mind you. It was a real pleasure dealing with Eric and the entire staff at Fitzgeralds Toyota. I highly recommend that you purchase your next vehicle from Fitzgeralds. More

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Great experience Everyone was very friendly and helped with the ease of buying a new car! And Daniel made sure I understood everything of the new car before I drove o Everyone was very friendly and helped with the ease of buying a new car! And Daniel made sure I understood everything of the new car before I drove off. He really took the time with me and I really appreciated it. I will definitely recommend this dealership. More

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EXCELLENT !! My second purchase from Fitzgerald. I purchased a new Tundra in 2012 and today a new 2014 Corolla. All I can say is what a great dealership to work wi My second purchase from Fitzgerald. I purchased a new Tundra in 2012 and today a new 2014 Corolla. All I can say is what a great dealership to work with. No pressure, very informative, professional and willing to go the extra mile. They are the only dealership that I feel comfortable with and they mean what they say about taking care of the customer. Mike White, Eric Herzog and Daniel Gaither are true professionals and many other salesmen should take lessons from these guys. Thanks Fitzgerald - Thanks Daniel for a truly PLEASANT experience..I'll be back ! bantforr --Hagerstown, MD More

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Just the right car. Needed to trade in my 2010 Xb. They had a 2013 Xb. Boy saw Xb. Trade-in wowed boy. Numbers overall wowed boy. Boy fell in love with new xb. Mike answe Needed to trade in my 2010 Xb. They had a 2013 Xb. Boy saw Xb. Trade-in wowed boy. Numbers overall wowed boy. Boy fell in love with new xb. Mike answered all questions, made good suggestions, and facilitated deal. Eric created paperwork and financial arrangements and all the other necessary stuff (the usual) in a timely fashion with just the usual amount of signings and stuff. (Did I say this was all done in a friendly, helpful, but professional manner?) And it all started out with a browse on Fitzgerald's website. Extras are handled by Jelyn Waltz -- who has already followed up with me twice (Sunroof + leather seats, o my!) Good place to shop - but remember to ask questions and be assertive -- they're not afraid to say "no" but it's worth it to get a yes (I got several in influencing the overall deal). More

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Just the right car. Needed to trade in my 2010 Xb. They had a 2013 Xb. Boy saw Xb. Trade-in wowed boy. Numbers overall wowed boy. Boy fell in love with new xb. Mike Needed to trade in my 2010 Xb. They had a 2013 Xb. Boy saw Xb. Trade-in wowed boy. Numbers overall wowed boy. Boy fell in love with new xb. Mike answered all questions, made good suggestions, and facilitated deal. Eric created paperwork and financial arrangements and all the other necessary stuff (the usual) in a timely fashion with just the usual amount of signings and stuff. (Did I say this was all done in a friendly, helpful, but professional manner?) And it all started out with a browse on Fitzgerald's website. Extras are handled by Jelyn Waltz -- who has already followed up with me twice (Sunroof + leather seats, o my!) Good place to shop - but remember to ask questions and be assertive -- they're not afraid to say "no" but it's worth it to get a yes (I got several in influencing the overall deal). More

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The process was no pressure and kept simple. I was advised of the available trucks that fit my needs. The available accessories were explained clearly and without pressure to buy. The truck was inspec advised of the available trucks that fit my needs. The available accessories were explained clearly and without pressure to buy. The truck was inspected and all maintenance items were addressed providing me a vehicle that is ready to drive with no worries. More

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From the minute we walked into this dealership their goal was to make sure we got the best price and unparelled attention and service. They explained every detail on the price and lease. Eric Herzog explaine was to make sure we got the best price and unparelled attention and service. They explained every detail on the price and lease. Eric Herzog explained in full how the lease worked without any pressure. This is the first time we have ever bought a car without feeling pressured. Mike the manager got us the very best price and Joel explained every detail possible in our Rav4, even putting in my phone for Blue Tooth. We are so glad we went to this dealer and would recommend them to everyone we know. More

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2014 Toyota Camry SE Sport Finance! Eric Herzog made it painless. He's awesome! Full of knowledge, fun to talk to and doesn't waste your time. He covered everything he needed to Finance! Eric Herzog made it painless. He's awesome! Full of knowledge, fun to talk to and doesn't waste your time. He covered everything he needed to in a very professional manner. More

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I have been to dozens of auto dealers in this area of the past 20 years. Things I personally hate at used-car dealerships: 1. Overbearing sales people 2. Price bartering 3. False advertised vehicl past 20 years. Things I personally hate at used-car dealerships: 1. Overbearing sales people 2. Price bartering 3. False advertised vehicles, website shows a beautiful drivers side picture, no mention of damage, when you take the time to arrive at the dealership the passenger side is horrible. About 3 years ago, luck would have it that multiple vehicles I was interested in on-line were at Fitzgeral Auto Mall in Chambersburg, PA. The sales person left me alone after I informed him that I was "just looking." The multiple vehicles that I was there to look at were all in better condition than I had expected. Once I found the vehicle that I wanted, the salesman was extremely helpful, open and honest about any conditions, did not try and talk me into a more expensive vehicle, and had me driving away before they closed. For months after my purchase, I could not help but notice every similar vehicle at other dealerships that I drove by, and never noticed a single one that appeared to be a better deal that what I had received (wish I could say the same about the house that I purchased a year and a half ago :). About a month ago I began shopping for a third vehicle. I scoured dozens of dealer web-sites and visited about half a dozen dealerships in person. I remembered my experience at Fitzgerald, but did not want to limit myself, thinking maybe...there were other great places as well. Although there may be other great dealerships in the area, everyone that I visited had at least one of the items that I hated. Some specifics I encountered: 1. I ask a sales person about the condition of a vehicle. They counter with "are you planning on financing..." They obviously were not interested in helping me find the vehicle I was interested in, just trying to project the maximum they can try and sell me up. 2. Vehicles priced thousands above their Kelley Blue Book values. 3. Vehicles with dents, bumpers falling off, etc... all not viewable from their web-site pictures. I would probably have more horror stories concerning the sales people, but I try to do my "stop and look" on Sundays when all the dealerships are closed. Apparently a lot of others are in the same boat as me as some of the dealers I went to during the week were busier on Sunday when I was there. I saved Fitzgerald for last in my search and arrived there at about 4:00pm yesterday. I had a few vehicles on my list, but as with 3 years ago, the first vehicle I looked at was in better condition than I expected. All the people involved in the sale were great. I was complete with the test drive, the sale, the vehicle was cleaned and fueled, all within 2 hours. Although I have had little time with the vehicle at this point, I plan to have my mechanic look at it and take it out for a true long test drive, it's a 4WD vehicle so not something that can be done with the "dealership test drive." With the Fitzgerald 5-day 250-mile guarantee, I do not have to stress and try to make a multi-year decision on just a couple of mile test-drive. I am fairly confident that this vehicle will pass my mechanics inspection with flying colors, as did the last vehicle I purchased from Fitzgerald. Just wanted to write this review before I forget. At this point, 2 vehicles purchased from Fitzgerald, a great experience both times. More

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As of yesterday, I am the proud owner of a beautiful 2014 Camry SE Sport. This is the third car that I've purchased from Fitzgerald Toyota in Chambersburg, and there are many reasons why I'll continue to buy Camry SE Sport. This is the third car that I've purchased from Fitzgerald Toyota in Chambersburg, and there are many reasons why I'll continue to buy from them in the future. First, the hassle free environment provides a less stressful and more enjoyable buying experience. Secondly, the level of knowledge and professionalism of my sales representative, Mike Bockstie, was top notch. Mike went the distance in order to get the color of Camry that I wanted and worked with me in order to have it delivered on a day that best suited my busy schedule. Mike was also very hospitable during the process, bringing me cold beverages and snacks between the sales and finance phases. Next, the finance manager, Eric Herzog, guided me through the finance portion with great attention to detail. Eric addressed all of my questions about the service plans and loan with precision and displayed utmost concern for my financial well-being. As a member of the Naval Reserve, Eric ensured that I received an additional rebate through his extensive "leg work" and working with corporate Toyota reps. Before leaving the dealership, Mike went over all of the options and specs with me for a second time to ensure that I had a safe and comfortable drive home. Now, I'm looking forward to getting some extra accessories installed that was offered by Jelyn Waltz, a valuable asset to the sales team. I highly recommend Fitzgerald Toyota of Chambersburg and I look forward to working with them for future car purchases and service! More

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