Eric Konopacke

I received a letter from Honda in September about sensing software update that would take approximately 20 minutes; so since we had some other business to take care of in Greenville, we would take it to Fred software update that would take approximately 20 minutes; so since we had some other business to take care of in Greenville, we would take it to Fred Anderson Honda and wait on it. I made our appointment through their AI system for 12:30, thinking that would leave us plenty of time take care of our other business. Upon arriving at the dealership for the update, Eric Konopacke to our shock told us that the update could take up to 3 hours. While we were waiting, my wife was contacted by Alec Piersante and test drove a 2026 Hybrid Honda CRV. That experience was fine, as Alec was very professional and helpful. Then while waiting, they found what was a problem with our windshield, and said it would be replaced if we had comprehensive insurance, would provide us with a complementary rental car. We agreed to that since that would us time to take care of our other business. Tiffany (the glass person) told us they would have us a rental car in about 15 minutes. Over an hour later we finally obtained a rental car, and still did not have time to take care of our other business. So we drove the rental car home; took care of our business that next day, and returned the car, Later I received my credit card bill, only to find out that the Elite Car Rental company had charged me $40 for the complementary rental. Needless to say, I will not be doing any business with Fred Anderson Honda in the future, Benjamin Terry Sanders More

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Eric was excellent with keeping me informed about the service. I was there today for a recall. service. I was there today for a recall. More

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Eric was my service advisor for my cars first oil change and my first visit to Fred Anderson Honda service department He was very professional and explained exactly what service was required on this visit and my first visit to Fred Anderson Honda service department He was very professional and explained exactly what service was required on this visit excellent overall experience. More

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They are alway very professional and courteous-everyone from the manager to the mechanic. They did an excellent job and very quick. from the manager to the mechanic. They did an excellent job and very quick. More

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From beginning the service experience to the end, Eric provided stellar service. He answered all questions, explained thoroughly and did so with a positive attitude and a personal touch. I will seek him provided stellar service. He answered all questions, explained thoroughly and did so with a positive attitude and a personal touch. I will seek him out the next time we need our Accord serviced. More

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Everyone is super helpful and organized. They answer any and all questions you may have! They answer any and all questions you may have! More

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They were friendly and helpful i will go for service i have nothing else yo add have nothing else yo add More

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They work very well with the customer and are always trying to make the experience great trying to make the experience great More

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The dealer has very nice facilities and every employee I’ve spoken to in every department has been extremely nice and helpful. I’ve spoken to in every department has been extremely nice and helpful. More

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Eric was super helpful and explained things clearly! ! I’m trying to be more knowledgeable about cars in general, so it’s really nice that nobody makes me feel silly for not 100% knowing the basics. ! I’m trying to be more knowledgeable about cars in general, so it’s really nice that nobody makes me feel silly for not 100% knowing the basics. More

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