Eric Lunde
Eric Lunde at Glenn Polk Chrysler Dodge Jeep Ram Fiat

Eric Lunde | Page 5

Service Manager

Glenn Polk Chrysler Dodge Jeep Ram Fiat

4330 I-35
Gainesville, TX 76240

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4.8
42 Reviews
4.8

42 Reviews

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42 Reviews of Eric Lunde

September 21, 2025

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Employee Rating

I have bought 8 vehicles from Joel Gomez. Starting back in 2009. Best day ever I called joel and said hey we need a mini van and a fully loaded ram truck. He finds the vehciles we meet him More

by jazzydawn
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 21, 2025

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for sharing this incredible review. Eight vehicles since 2009...that kind of loyalty says so much. Joel has been part of the Polk family team for many years, and his dedication to finding exactly what his customers need is unmatched. The fact that you continue to trust him time and again is a true testament to the way he takes care of people. We are grateful for your trust and proud to have Joel on our team!

September 14, 2025

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The customer is always right. Not in my case. He covered up for his incompetent mechanic. Their incompetence could cost me my life because of a problem they created. The fuel pump More

by maddogcat1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 14, 2025

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for your feedback. I want to start by apologizing for the frustration and concern this experience caused you. I personally spoke with you along with our Service Manager, Eric, and we do understand why you were upset. At the same time, I also feel it is important for anyone reading this to understand our side of the situation. When the vehicle came to us, it had already been worked on extensively, and much of it was in poor condition. We explained what it would take to properly repair everything, and those recommendations were fully documented on your receipt. Unfortunately, you chose not to approve that additional work. When you picked the vehicle up, Eric and our team explained several times that certain repairs still needed to be completed before the vehicle could be driven. Eric was not trying to cover for a technician — he was simply re-explaining what was already documented. While we regret how things unfolded, I want to assure you and others that safety is always our top priority. We take these matters seriously, and our family’s reputation of over 30 years in this community has been built on taking care of people with integrity.

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