Eric Martin

My Husband Avilo Oliva bought a Certified Pre-Owned Maserati GT from Maserati of Santa Monica in May 2023. We decided to buy this car vs another cheaper one that was on sale by a VW dealer based on sa Maserati GT from Maserati of Santa Monica in May 2023. We decided to buy this car vs another cheaper one that was on sale by a VW dealer based on salesperson's (Elena Redkin) feedback that car was in pristine condition and "you can never trust what non- Maserati dealers do to cars before they sell them". We live in Idaho and had the car delivered to our home a week or so later to find out a list of issues: 1) Car was involved in accident with both front fenders repaired; never disclosed by dealer but took a total of 5 minutes for my Maserati dealer in Idaho to confirm that. 2) Steering column making noise when turning the wheel. 3) Front wheel had a small bent (same incident?) and wheels were totally out of balance 4) Driver mat and upholstery on driver side totally ripped apart 5) Central back leather panel in between the seats came with 3 "penny-size" holes 6) Exterior carbon side-view mirrors were chipped and losing layers 7) Car manual was missing We already spent $2300 on the certified pre-owned GT to bring it back to the condition a certified pre owned car should had been since the beginning. Maserati in Italy just inquired me who the dealer was given the situation. We have complained now for 3 months to all Managers in the dealership, including GM Eric Martin who doesn’t even respond to my husband emails. If you want to buy a Maserati, take your business elsewhere. Maserati of Santa Monica is the worst dealer we had to deal with in our lives. More

Helpful 0

Report | Print

Can’t tell you how much I love doing business with this dealership. Both Kevin and Paul Marino went above and beyond the call of duty for me. I always get my Maserati’s from them and will continue to in th dealership. Both Kevin and Paul Marino went above and beyond the call of duty for me. I always get my Maserati’s from them and will continue to in the future. I always feel welcomed and taken care of when I work with them. And love their maintenance department. They all do a A+ job and I always recommend Paul to my friends and clients when they are in the market for a Maserati. More

by ishakr Verified Customer Verified Customer

Helpful 0

Report | Print

Great people. These cars can be tricky - without good service you wouldn’t want to own one. Casey is great. Straightforward and rapid communication. Excellent expe These cars can be tricky - without good service you wouldn’t want to own one. Casey is great. Straightforward and rapid communication. Excellent experience. More

by MARTINSZPIRO Verified Customer Verified Customer

Helpful 0

Report | Print

Santa Monica Masarati Alfa Romeo is the best ! Great customer service, friendly & prompt response to any issue. Great customer service, friendly & prompt response to any issue. More

by MICHELLEMARIENICHOLS Verified Customer Verified Customer

Helpful 0

Report | Print

Outstanding service. I can’t imagine a better experience. I would recommend it to all. I can’t imagine a better experience. I would recommend it to all. More

by lonnyc Verified Customer Verified Customer

Helpful 0

Report | Print

ELENA PROVIDED MOST AMAZING SERVICE DURING MY VISIT TO LEASE NEW CAR.. hIHGLY RECOMENDED HER TO FRIENDS . LEASE NEW CAR.. hIHGLY RECOMENDED HER TO FRIENDS . More

Helpful 0

Report | Print

I i had horrible experience I made a deal witnessed and reorded the car was ready when I got there it was a Sunday night I waited quite a while for the fi nance guy he had me sign everything on a tablet af reorded the car was ready when I got there it was a Sunday night I waited quite a while for the fi nance guy he had me sign everything on a tablet after multiple signings we got to the lease he told me it was exactly what was agreed on signed he said they would furnish the copies they never did when ii received my bill I found they added an additional 4000 dollar s when I contacted the sales person and sales manager they told me I could do nothing about it they are very sleazy people taking advantage of an older person More

by DIS1766 Verified Customer Verified Customer

Helpful 0

Report | Print

Ian 80 years old I made a deal witnessed by my son and a friend we were told to come pick up the car it was ready when we arrived the manager told us what a great deal we got we waited for nearly an hour fo friend we were told to come pick up the car it was ready when we arrived the manager told us what a great deal we got we waited for nearly an hour for the finance man he had me sign many documents on the tablet the next to last doc was the lease he told me in fromt of my son it was as agrred i receivind no copies and left with the car yesterday I received my starmnent from ally with a much higher nab et then I agreed to I called the manager he denied he made the deal his sales person said she can’t get I Nvol Ed I have wittiness and his voicemail con firming the dear he deny everything I am prepared to take whatever action necessary he knows my age and my wife is dying of cancer he is atonal sleexr More

by DIS1766 Verified Customer Verified Customer

Helpful 0

Report | Print

Great salespeople, because of the salespeople and management i am a return customer. this is my second car I bought from the same dealership . Easy to deal with, honest don't waste time shopping if y management i am a return customer. this is my second car I bought from the same dealership . Easy to deal with, honest don't waste time shopping if you want to buy or lease Maserati or Alfa Romeo go to Santa monica dealership. . More

by DKHEDR Verified Customer Verified Customer

Helpful 0

Report | Print

The best experience I have ever had in dealing with a car dealership and salesperson dealership and salesperson More

by DGARDNER415 Verified Customer Verified Customer

Helpful 0

Report | Print