The people treat me good.
great...all my qestions where answers and I was pleased.
great...all my qestions where answers and I was pleased.
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by Melgoose33
Apr 11, 2026 -
Group 1 Toyota North Austin responded
Hi, we are glad we could help. Please don't hesitate to reach out if there's anything additional we can do for you.
Made an online inquiry on a used vehicle that had just
come in the night before. It was priced at $6,488. An hour later I showed up for an appointment to test drive and was given a Carfax and buyer's sh
come in the night before. It was priced at $6,488. An hour later I showed up for an appointment to test drive and was given a Carfax and buyer's sheet with the sale price with tax, title, and fees, including a "mandatory" GPS fee of $499. I had to run to make a medical appointment and said I would be back in the afternoon to show my wife and purchase. When I finally had a chance to review the buyers order, I noticed the vehicle was price at $7,884. I immediately looked online, and it was priced at $6,888. I called the salesperson and inquired about the sudden price increase and texted him a screen shot of the $6,888 price. He called me back after checking with the used car sales manager and stated the price increase was due to a "market change". A 19.4% price increase transpired in two hours.
I bought my first at this dealership in 1994. And I've had half a dozen vehicles serviced there, including two current Toyotas. This greedy group just lost my 30+ years of business.
Shopper beware!!!!!
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by DaxRay
Other Employees Tagged:
Gary Beckford
Nov 13, 2025 -
Group 1 Toyota North Austin responded
Dear Dax Ray, Thank you for reaching out and sharing your concerns. We truly understand how frustrating it can be when pricing changes unexpectedly, and we sincerely apologize for any inconvenience this may have caused. At Toyota of North Austin, we strive to offer competitive pricing and transparency. Unfortunately, vehicle prices can fluctuate due to factors beyond our control, such as manufacturer adjustments, market demand, or inventory availability. While we do our best to communicate these changes promptly, we regret that this impacted your experience. We value your interest and would love the opportunity to earn your business again. Please don’t hesitate to reach out to me directly at KSpears@group1auto.com if there’s anything we can do to assist you further.
Warm regards,
Kara Spears,
Toyota of North Austin
Fast helpful got us in and out fast thank you good
customer service thank for everything
customer service thank for everything
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by Lbckhmaiboi247
Other Employees Tagged:
Travis
Jun 25, 2025 -
Group 1 Toyota North Austin responded
Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Employees (Eric) were very welcoming and helpful.
Bought my car the day I test drove and signed in 3! They have been very responsive through any questions I had and would recommend this dealership to
Bought my car the day I test drove and signed in 3! They have been very responsive through any questions I had and would recommend this dealership to anyone looking for a seamless experience.
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by kellsey
Jun 25, 2025 -
Group 1 Toyota North Austin responded
Hi Kellsey, we're happy you found our staff Eric to be so supportive during your experience here at Toyota of North Austin. Thank you, and have a fantastic day!