Erica Ditmire

My initial new purchase experience was good. Erica is a helpful sales person. Unfortunately, after the purchase was complete I received paperwork from the finance company reflecting an additiona Erica is a helpful sales person. Unfortunately, after the purchase was complete I received paperwork from the finance company reflecting an additional charge for service that I did not request or agree to pay for. After contacting the dealership, I was put in contact with the finance manager, Tony. He was the definition of disappointing unsatisfactory Customer Service with a condescending attitude. Although in fact, my signature was on the documents mixed among multiple others, so I accept some responsibility,AT NO POINT did anyone at the dealership ever discuss, disclose, or explain the service and additional cost. More

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I recently purchased a new Jeep and Erica made the experience from start to finish easy and painless. She was very personable and made the process a lot less stressful. Highly recommend! experience from start to finish easy and painless. She was very personable and made the process a lot less stressful. Highly recommend! More

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Erica was so kind and helpful. She really listened, she was patient, she is extremely knowledgeable. She offered so much help and support! She was awesome! Tito and Jordan were so She really listened, she was patient, she is extremely knowledgeable. She offered so much help and support! She was awesome! Tito and Jordan were so amazing as well! More

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Very professional and friendly, she did amazing job to get my family and I to get into a newer vehicle get my family and I to get into a newer vehicle More

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Worked with Erica Ditmire and she was amazing helping us through the whole process. Got us a trade in at a good value and we were on the road in our new car within a couple hours. Will definitely becoming b through the whole process. Got us a trade in at a good value and we were on the road in our new car within a couple hours. Will definitely becoming back to her for all our vehicles! Beyond 5 stars! More

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Erica Ditmire helped me lease a 2025 Wrangler 4xe. I live kind of far away and was struggling to find time to make it to the dealership so she handled the whole thing online and even delivered it to m I live kind of far away and was struggling to find time to make it to the dealership so she handled the whole thing online and even delivered it to my home! Whole staff was fantastic! More

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This is my 3rd time buying a Jeep from Castle and the last 2 from Erica! She is the best to work with and always makes sure to follow through with everything! Five star! last 2 from Erica! She is the best to work with and always makes sure to follow through with everything! Five star! More

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Erica D. and her team were absolutely amazing to work with! After driving 2 hours to pick up the Jeep I wanted they made the whole experience worth the drive and her team were absolutely amazing to work with! After driving 2 hours to pick up the Jeep I wanted they made the whole experience worth the drive!!! More

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Excellent in keeping in contact and checking on you every step of the way. Thank you step of the way. Thank you More

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Tony and. erica are the Best,great price and easy to work with ,I will be back thanks for everything erica are the Best,great price and easy to work with ,I will be back thanks for everything More

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