Erick Ordonez

My son drove to Fairway Ford today to look at a 2025 Ford Expedition Max that apparently was transferred to another dealership. He was dissapointed and I must say that Bill Poston, sales manager made the day Expedition Max that apparently was transferred to another dealership. He was dissapointed and I must say that Bill Poston, sales manager made the day well worth the trip. I called Bill and explained the dissapointment after my son made an appointment to test drive the vehicle and possibly purchase it and subsequently the vehicle was transferred to their sister dealership in San Bernadino. I spoke with Bill and he had the vehicle returned to the dealership within a little over an hour. Now that is great customer service and a commitment to excellence. Bill and I spoke several times during the day and we talked numbers relative to this used vehicle in comparison to a new one. We spoke about the difference in payments and even costs considering the used would require an ESP extended warranty. Bill was a true professional and his demeanor and expertise in making deals happen could be felt in our phone calls. Bill stated he could put my son in a new 2027 Ford Expedition Max at a deal nobody could refuse. Bill was right. At $68k plus tax and license my son drove away with a new 2027 Black Expedition Max with gray leather interior loaded. His payment is a few dollars more than if he purchased the used vehicle with a warranty. Bill took the time to not only take my 4 phone calls but also to speak with my son personally and put him at ease on such a large consumer purchase and all of this while working 7-10 other deals from the tower. It's sales managers and individuals like Bill Poston who make a difference in the automotive industry and life in general. A truly stellar individual and representative for the Ford brand and professional that customers can no doubt rely on. Transparency, professionalism, caring, skilled, experienced and knowledgeable traits are what sets Bill apart from others and his efforts are truly appreciated! Once the deal was done Bill called me and we chatted for a while and I look forward to meeting him in the near future. Thanks Bill! Highly recommended! More

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Horrible dealership. DO NOT PURCHASE A VEHICLE FROM HERE! We wanted to terminate our lease early with a vehicle from Ford and lease a new vehicle also from Ford. My husba DO NOT PURCHASE A VEHICLE FROM HERE! We wanted to terminate our lease early with a vehicle from Ford and lease a new vehicle also from Ford. My husband spoke with Anthony and he was keen to make the deal. My husband goes in and tells him he wants to pay no money out of pocket and terminate the lease early, No problem!! They make a deal. We leave the old car with them and bring the new vehicle home. Surprise surprise , after a few months we receive a bill from Ford credit wanting to be paid for the last 2 payments on the vehicle. Well that’s weird because I ended my lease early and the dealership agreed to pay, they tell us that is something we need to speak to the dealership about. We call the dealership, conveniently for them, inconveniently for us Anthony is never in the office. We finally get a chance to speak with him, he denies making that deal! Why would we leave the car with them if we were not terminating the lease early and ending our payments then?!!! His proof…a mysterious sticky note that says we agree to keep making payments. Bill the sales manager is worthless as well. Bill, Anthony, you guys suck! You are stereotypical xxxxxxx used car salesman! We will never get another vehicle from Ford again. More

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This Fairview Ford dealer ship is a joke the staff there are pocketing the extra hard working cash you earn everyday money you customers make working to support your family's and these guys well the service are pocketing the extra hard working cash you earn everyday money you customers make working to support your family's and these guys well the service people are doing and some of the front desk staff how you doing Tyler anyway i stopped working for these xxxxxxx's a couple years ago and im going to bring the big guys in this place should only sell hot wheels till next ....the phantom More

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