Erik Alvarado
Erik Alvarado at Sebring Toyota

Erik Alvarado | Page 15

Service Advisor

Sebring Toyota

404 US Hwy 27 N
Sebring, FL 33870

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246 Reviews
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246 Reviews

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246 Reviews of Erik Alvarado

December 16, 2021

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Employee Rating

I made my appointment a week before the service. When I arrived the service person was polite, and efficient. My vehicle service was completed on time. More

by Curt.ivy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 17, 2021

Sebring Toyota responded

Thank you for your business and this review, Curt. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Alan Jay Toyota Team

December 13, 2021

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Employee Rating

They did a great job on my husband truck was very nice and informative and helpful More

by TMCLARK1952
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 13, 2021

Sebring Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Alan Jay Toyota! Alan Jay Toyota Team

December 10, 2021

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Employee Rating

Oil change is taking much longer than 75 minutes the service rep said it would take More

by Sheldon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Dec 10, 2021

Sebring Toyota responded

We are sorry to hear that your experience with us was less than satisfactory, Sheldon. Please contact us at your earliest convenience so that we can learn more about your recent visit and move forward in a positive direction. Sincerely, The Alan Jay Toyota Team

Dec 13, 2021

Sebring Toyota responded

I wanted to apologize to you for your experience at Alan Jay Toyota, Although there is no requirement for our team members to be vaccinated most of our employees at Toyota have been. We do indeed have a mask policy and I sincerely apologize that the team members you came in contact with were not wearing masks during your most recent visit. I do want to thank you for bringing this issue to my attention we will do a better job with our policy. I also wanted to recommend for your next oil change we can personally pick up your vehicle provide you a loaner vehicle at no cost to you. I will also include your scheduled service. Thanks again for letting me know! Sincerely, Nick Salerno General Manager Alan Jay Toyota

Dec 13, 2021

Sheldon responded

I will probably not return to this dealership due to unvaccinated and unmasked employees waiting on customers.

Dec 14, 2021

Sheldon responded

I come here once per year for the winter and schedule an oil change while I am here. I appreciate the notice on the engine air filter and I replaced it.

December 10, 2021

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Employee Rating

I had a wonderful time while I was there waiting for my car we got a new battery put in the battery works great and it's not much more I can tell you about it except the girls were very nice and even the b More

by Dbabbottsr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Salerno

Dec 10, 2021

Sebring Toyota responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Alan Jay Toyota Team

December 09, 2021

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Employee Rating

Great! Service was professional and reasonable time. The waiting lobby is very equipped. It was great to work off their wifi and have my morning coffee while I waited for my car to be maintenanced. More

by Jmrosario1014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 09, 2021

Sebring Toyota responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, The Alan Jay Toyota Team

December 08, 2021

Dealership Rating
Employee Rating

Went on Monday for 9am appointment For tire rotation and Went on Monday for 9am appointment For tire rotation and a wash for 21 corolla.2hrs and 45 mins later I asked how much longer for it to be done as t More

by Dboy18721111.mc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Dec 08, 2021

Sebring Toyota responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Alan Jay Toyota Team

Dec 08, 2021

Dboy18721111.mc responded

Sure

December 08, 2021

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Employee Rating

Loved the decorations. The people were really nice and welcoming. Thanks for all you do. More

by TIGUANICE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pedro Rosado, Johnny Gonzales, CHRIS BATEMAN , Jorge Emilio Basulto

Dec 08, 2021

Sebring Toyota responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, The Alan Jay Toyota Team

December 08, 2021

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Employee Rating

Pleasantly surprised and pleased with the experience. Prompt reception. I arrived earlier than my appointment but was attended to right away. Clean and spacious waiting room allowing good distancing More

by lexus
Customer Service
Friendliness
Recommend Dealer
Yes
Dec 08, 2021

Sebring Toyota responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, The Alan Jay Toyota Team

December 04, 2021

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Employee Rating

Service department got to us quickly. We were pressed for time & they made the repair fast. They were courteous and friendly. More

by Jackson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 05, 2021

Sebring Toyota responded

Jackson, It's great to hear that our service team was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Alan Jay Toyota! Alan Jay Toyota Team

December 03, 2021

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Employee Rating

All went well. I arrived early and the RAV 4 was taken immediately. It was returned with service done, clean inside and out. Waiting area is comfortable. I do miss the popcorn. I also reconnected with More

by RDLETHBR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 05, 2021

Sebring Toyota responded

Thank you for taking the time to share your feedback with us. Jordan and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again. Alan Jay Toyota Team

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