Erik Koeneman | Page 2

Buying a new My salesman was professional and took his time explaining the car I was thinking about buying. The manager also was very helpful and I love the way he My salesman was professional and took his time explaining the car I was thinking about buying. The manager also was very helpful and I love the way he neogatate the deal for the car. We went back and forth and right when I thought if was going to be no deal we agreed. More

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My new 2018 Honda is fantastic! Terry Scudieri from Continental was really helpful. I would recommend him to anyone! He made the purchase as easy as possible, he answered all of m Terry Scudieri from Continental was really helpful. I would recommend him to anyone! He made the purchase as easy as possible, he answered all of my questions and he was very patient. I will ask for him when I purchase my next car. More

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Outstanding Dealership! We recently leased a new Accord from Dan A. He was outstanding in every way! He took all the time we needed to make us comfortable with our new car. We recently leased a new Accord from Dan A. He was outstanding in every way! He took all the time we needed to make us comfortable with our new car. We actually came to the dealership as a walk-in due to the outstanding service we had received previously from their service department. We have owned a number of Honda cars over the years and recently moved to the area. We feel very fortunate to have found a top notch dealership close to our home. More

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Excellent Certified Pre-Owned Purchase An excellent car-buying experience at Continental Honda thanks to Ed Borm! I came in looking for a 2016 Honda Civic as my first car. After arrangi An excellent car-buying experience at Continental Honda thanks to Ed Borm! I came in looking for a 2016 Honda Civic as my first car. After arranging test drives on two specific listings, Ed was able to work with me to find a quality vehicle within my budget. My overall experience and impression of both his work and the dealership is one of professionalism and competence in the car-buying experience. I did not feel rushed or pressured into buying. In fact, I was given ample time to inspect and consider both listings. I would strongly recommend Ed and Continental Honda for anyone looking at buying a new or used Honda. More

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Rich Jaeger Rich made the entire process of buying a car easy and efficient. Everyone at the dealership was friendly, helpful, and open about the process and wha Rich made the entire process of buying a car easy and efficient. Everyone at the dealership was friendly, helpful, and open about the process and what is a significant transaction. It made me feel comfortable with the process of buying a car which has never been easy in the past. More

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Great buying experience Leased a 2017 Honda Pilot from Rich Jaeger. It was a smooth and helpful proces. Rich was very patient in going over the features and benefits of the n Leased a 2017 Honda Pilot from Rich Jaeger. It was a smooth and helpful proces. Rich was very patient in going over the features and benefits of the new 2017 Pilot. I turned in my Honda Piot 2015 lease .There were lots of new features In the 2017 and Rich demonstrated them to me. He was also very knowledgeable which made the whole process easier and faster. Joe Ryan Downers Grove More

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2017 Honda Ridgeline Thanks Ed Borm and Alex K. Couldnt be happier with the purchase. Great Experience. Send my regard to Mark. He did a great job with the rate. Very smoo Thanks Ed Borm and Alex K. Couldnt be happier with the purchase. Great Experience. Send my regard to Mark. He did a great job with the rate. Very smooth and easy experience! More

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"Unprofessional sales tactics" Went to this dealership based on a friend recommendation and we had previously purchased a car here. First of all lets talk about the trade-in, they Went to this dealership based on a friend recommendation and we had previously purchased a car here. First of all lets talk about the trade-in, they extremely under price the trade-in and when questioned how they got to that price? come to find out they use the lowest value options such as poor car conditions and such to undervalue your trade-in. Second of all they try to sell you the car at MSRP even though they knew we were using Costco car buying service and qualify for additional discount off the invoice pricing. We walked out and purchased a car at another dealer one hour later. Its always good to do your research and know what you should pay. More

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What people typically think when buying a car I went into this dealership after having been a proud Honda owner for the last 12 years. I left knowing that after that experience that I would NEVE I went into this dealership after having been a proud Honda owner for the last 12 years. I left knowing that after that experience that I would NEVER drive a Honda again, not because Honda's are sub-standard vehicles (which is NOT the case) but because of how I was treated while at this dealership and this dealership alone. I walked into the dealership looking to purchase a brand new Honda Accord, just a newer model of the same type of cars I have driven for years. I had plenty of money to put down, decent credit, with a co-signer if needed, and a general idea of what I was looking for from a price perspective. I sat down with a newer sales guy, his name was Nick, I explained that I still owe on my previous Honda and will need to to roll that amount into a new loan, or I could simply pay that off on the spot if necessary, whatever would help the deal along as possible. Nik assured me that this would be no issue, and that they do that all the time. We test drove some cars, landed on, "the one" and began what in hindsight was a 2 1/2 hour negotiation, where we were never really on the same page. Nik kept going back and forth with his finance manager, Erik, who has been with the company for 13 years. Things were going well, we established a favorable down payment, and monthly payment that would fit perfectly with budget and what I was looking for. All seemed to be going well. Nik even gave the offer the patented car sales man "circle" on the paperwork, to indicate that WE HAVE A DEAL. Excitement was building, I was finally going to be purchasing the car of my dreams... Only to find out shortly there after, that Nik did not take into consideration any of my previous provided information, primarily that I still owed some on my old car (A Honda Accord). He then seemed very offended that I brought that up, almost as if that information was not his concern nor did it matter. I reminded him that when we first sat down I shared that information with him, I even showed him, on his own notes, where he wrote that information down at. He went back to the manager, Erik, who came back to me with a price that was $200 more on a monthly basis, after we had agreed to terms not less than five minutes ago. At that point, I thought it would be best if we could open up channels of communication, I politely asked Nik if we could get Erik involved on a more personal level, that way he could understand what it is I was looking to accomplish for the day. Nik then told me and my potential co-signer that we would have to wait in the lobby, that we were no longer to be sitting at his desk (very very dismissive). I asked why this was, Nik had shared with me that, it may be sometime before Erik would be available to speak with me and he wanted to make sure he could take another customer if that was possible (almost as if he had given up making a deal with and my business all together). Frustrated we still waited, the Accord was what I was going to buy and being in the dealership already I thought maybe Erik would be able to calm the situation, after having been there for over 13 years. Erik finally did approach us, he apologized for the confusion, but made it abundantly evident that it was My (the customer) fault that he was not operating under factual information and therefore he could not offer me the same deal. After sharing with him that I did make Nik privy to all necessary details, and even showed him on Nik's notes what he had omitted, I simply asked what else was possible here. Erik, was visually frustrated that he had been asked over, and it was apparent that he did NOT want to be involved in this situation at all. At this point I was uncomfortable, my co-signer was uncomfortable and it seemed very much so like our business was not wanted nor our long standing Honda loyalty was appreciated. Erik said he would speak with Nik to determine if something was going to be doable. I should mention here that there were less than 10 customers in the dealership at this point, there were many many other sales guys just walking around and it was NOT a busy time, this was mid-day on a Wednesday. We proceeded to wait for a response from either of these two gentleman for 25 minutes. At that point, I asked another sales guy for some insight and he shared with us that they would be right back. All the while they were standing at the other end of the dealership, laughing and joking with one another, clearly visible from where we were. We waited 5 more minutes and then collectively determined that I would not be doing business with a place like this. I wish that things ended here... We got up and walked out the front door of the dealership, we did not say a single word to anyone on the way out. My car was parked front and center in front of the dealership front doors. We got to my car, unlocked the doors and attempted to get in. At this point both Erik and Nik ran out the door yelling to me, "Mike where are you going? Why did you just walk out like that?" I calmly said, "Erik, after what has happened here in the last 30 minutes I have determined that I will not be buying a car from you or your dealership, this has been a horrible experience, only amplified by the fact that you guys are legitimately chasing me out the door." Erik, the finance manager of 13 years, proceeded to say to me, "Mike if you are going to be an xxxxxx then do Nik and I a favor and get the f*** out of here" (this is a verbatim of what was said) This was while I was sitting in the front seat of my car, with the windows rolled down. Both my co-signer and I heard this abrasive and derogatory statement. He wanted me to stop and go back into the dealership, I felt, at that point threatened and attacked, from a place that I stood to spend 35-40 thousand dollars at, not less than 45 minutes earlier. More

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Excellent service Best experience I have ever had in purchasing a new car. Erik and Ahmet were great. The car was ready when I got there and the paperwork could not hav Best experience I have ever had in purchasing a new car. Erik and Ahmet were great. The car was ready when I got there and the paperwork could not have been easier. More

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