Ermir Bektesoski | Page 2

I love my experience at Falcone. I went to three different dealerships and they were the only nice and transparent group of people I’ve dealt with. I’ve also encouraged friends and f I went to three different dealerships and they were the only nice and transparent group of people I’ve dealt with. I’ve also encouraged friends and family to go as well! More

Helpful 0

Report | Print

Great experience start to finish. Ermir was helpful. The buying experience was quick and easy. I’m glad I did the orientation with Betsey. Well worth my time. Ermir was helpful. The buying experience was quick and easy. I’m glad I did the orientation with Betsey. Well worth my time. More

Helpful 0

Report | Print

Sweet, simple, easy and very exiting experience! Got my first brand new car under a great lease agreement. Thank you, Ermir! Got my first brand new car under a great lease agreement. Thank you, Ermir! More

Helpful 0

Report | Print

My wife and I both appreciate the no pressure sales. We were able to look at vehicles and pick the one that we wanted without having someone trying sell us something else. We have purchased several vehi We were able to look at vehicles and pick the one that we wanted without having someone trying sell us something else. We have purchased several vehicles from Falcone in the past and look forward to dealing with them in the future. More

Helpful 0

Report | Print

I recently purchased a certified used 2017 Subaru Impreza from this dealership. Everything went fine until the paperwork was signed. I was told the car was being detailed and a dent was being repaired, and I from this dealership. Everything went fine until the paperwork was signed. I was told the car was being detailed and a dent was being repaired, and I tried to set up Starlink while I was waiting. I found there was an issue and a part needed to be replaced under warranty. I spoke with the sales rep, and he repeatedly told me I was wrong (I’m female, not sure if this has anything to do with it) despite me reading directly from the website. He finally talked to service and said, you’re right and the repair wasn’t done prior to sale. He gave an excuse that honestly carried no weight with it being a certified vehicle, and he said I’d need to return for the repair. At this point, I was running late for a meeting, as I had been waiting 1.5 hours for the detail they said was being done. My car was brought around, and it hadn’t been detailed. I contacted the sales rep when I got home, and he failed to follow up on scheduling the warranty repair / detail. Then, I reached out to Chase Falcone (Sales Manager and son of owner), and he assured me the car would be detailed / repaired in the same day as long as I could leave it overnight. Well, the repair ended up taking 1.5 weeks, during which I was provided a loaner. They drove my car back to me, and as soon as I get in, I realized it had NOT been detailed. It was quite obvious due to the dirt still in the speakers, black marks on the seats, sticky substance on the console, sticky residue from their bumper sticker, etc. Additionally, the local radio stations were straight static. At this point, I gave up on the detail but did have to drive my car back downtown (30 minutes) to figure out what they messed up. Apparently, when they replaced the module, they didn’t check that the clip was installed properly. I understand the “human” factor but it was interesting to me, as a service rep drove my car 30 minutes back to my house and didn’t realize the issue. I would recommend doing your Subaru business at Tom Wood after my experience with both the sales rep and sales manager flaking out on an empty promise and the multiple service issues. More

Helpful 0

Report | Print

My experience at Falcone Volkswagen was by far the best My experience at Falcone Volkswagen was by far the best experience I've had at a car dealership! I found my 2019 Jetta R Line online the night before My experience at Falcone Volkswagen was by far the best experience I've had at a car dealership! I found my 2019 Jetta R Line online the night before and asked if it was still available. Ermir called me first thing the next morning and answered my questions. Ermir met me when I arrived and had the car ready for a test drive. He was amazing working through the details, and he didn't try to hide anything when talking about the price. I am very happy with my purchase experience. I will be back for my future car purchases. More

Helpful 0

Report | Print

Just when I thought my experience with Falcone couldn't get any better, I met Betsy. She explained everything I could possibly need to know about my new Forester. She was so very patient and answered all m get any better, I met Betsy. She explained everything I could possibly need to know about my new Forester. She was so very patient and answered all my questions. Betsy took me to the service department to meet the manager and set up my first service appointment. Why would anyone buy a Subaru from another dealer! More

Helpful 0

Report | Print

Excellent dealer, I bought A new Jetta, straight forward price, no add ons like many dealers, I went to another dealer and they wanted to charge me for a protective coat $1000. at Falcone I was charged th price, no add ons like many dealers, I went to another dealer and they wanted to charge me for a protective coat $1000. at Falcone I was charged the price of the car and no dealer fees, so there are no surprises like other dealers. thank you for your service More

Helpful 0

Report | Print

My next car purchase will be from Falcone! However, I must admit I may have found my forever car. I have never had such a positive car purchasing experience as Falcone, and I've had more than a few. Gett must admit I may have found my forever car. I have never had such a positive car purchasing experience as Falcone, and I've had more than a few. Getting a new car should make you feel excited, happy, and confident. That's how I've felt after driving away with my Forester, and those feelings have been reinforced with followup from the sales team. More

Helpful 0

Report | Print

Alex was extremely helpful and friendly throughout the entire process. He was great to work with and made the difficult process of buying a car much easier. entire process. He was great to work with and made the difficult process of buying a car much easier. More

Helpful 0

Report | Print