Eros Cruz
Eros Cruz at Brickell Mazda

Eros Cruz | Page 9

Service Advisor

Brickell Mazda

618 SW 8th St
Miami, FL 33130

Contact Me
4.8
174 Reviews

Atlanta raised and Miami based. I have a passion for cars, fitness, and food. My automotive career began with Murgado Automotive, specializing in the Mazda brand since 2019. Zoom Zoom!

Dealership Experience

6 yrs, 10 mos

Specialties & Trainings

Certified Mazda Service Advisor

4.8

174 Reviews

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174 Reviews of Eros Cruz

May 20, 2024

Dealership Rating
Employee Rating

This Mazda dealership on eighth Street is knowledgeable and attentive to all my needs whenever I have any concerns or need any car services More

by AXG410
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Victor Leiva, Karin Sanchez , Juan C Cil

May 19, 2024

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Excellent service and ease to make appointments. Next time I'll bring my laptop and wait for my car, the coffee and amenities to make you comfortable are excellent. More

by BIANCA.RUIZMAIL
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Victor Leiva, Karin Sanchez , Juan C Cil

May 16, 2024

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I went to Brickell Mazda only to get a new Key fob. The Service advisor proceeded to add an oil change and other maintenance, which I didn't not request. When I asked why he did this, he said that he h More

by GONZALEZEBRA
Service Price Transparency
Workmanship
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Recommend Dealer
No
May 16, 2024

Brickell Mazda responded

Thank you for taking the time to provide feedback through our online survey. We value your opinion and take all feedback seriously as it helps us improve our services. We are truly sorry to hear that your recent experience did not meet your expectations. Please accept our sincerest apologies for any inconvenience or dissatisfaction you may have experienced. Rest assured that we are committed to addressing the issues you raised to ensure that they do not occur in the future. Your feedback is invaluable to us, and we appreciate the opportunity to learn from your experience. If you would like to discuss your concerns further or if there is anything specific we can do to make things right, please don't hesitate to contact us directly at Service Manger. Once again, we apologize for any shortcomings during your visit and thank you for bringing them to our attention. We hope to have the opportunity to serve you better in the future.

May 15, 2024

Dealership Rating
Employee Rating

Eros is an excellent employee. He's been helping me for years, and I keep buying Mazdas because of him. You should promote him to a managerial position. More

by NESSIE972
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Victor Leiva, Karin Sanchez , Juan C Cil

May 10, 2024

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Muy buena atención , súper el servicio contento con todo el equipo de trabajo en especial Víctor More

by LUISTRIX2705
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Victor Leiva, Karin Sanchez , Juan C Cil

May 07, 2024

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Muy buena atención tanto del responsable que me recibió como al interior de la compañía More

by OSCARAHERNANDEZ
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Victor Leiva, Karin Sanchez , Juan C Cil

May 07, 2024

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The team always comes through and leaves no stone unturned when it comes to servicing clients like family. More

by Eric ‘Rico’ Alayón
Service Price Transparency
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Recommend Dealer
Yes

May 04, 2024

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Really good service, providing a rider to bring me at home. Also received car back cleaned. Recommended. More

by pablocalero
Recommend Dealer
Yes

May 03, 2024

Dealership Rating
Employee Rating

Muy buena atencion. rapido el trabajo de mantenimiento a mi carro.satisfecha con el personal que me atendió hamablemente More

by NEGRI1962
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

May 02, 2024

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Employee Rating

Eros has been the most attentive and knowledgeable service agent during my visit. He as able to provide all the information that I needed to be able to proceed with the maintenance required for my mot More

by DMC812
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Peter Fuentes

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